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Dispatch Operations Manager Jobs in Fort Wayne, IN

GFL Environmental

Dispatcher

Fort Wayne, IN

Dispatch calls to routes based upon designated route and driver location. Perform driver check-ins ... May perform some additional responsibilities as assigned by the Operations Manager.] Interacts with ...

GFL Environmental

Dispatcher

Fort Wayne, IN · On-site

... the Operations Manager.] • Interacts with customers, customer service department, sales ... dispatch or customer service role. • Strong communication and interpersonal skills. • Strong ...

Universal Logistics Holdings, Inc.

Clerk

Yoder, IN

$16 - $19/hr

We play a key role in their transportation network by managing shuttle movements between facilities ... Position Overview The Clerk supports daily transportation and dispatch operations by assisting with ...

Universal Logistics Holdings, Inc.

Clerk

Yoder, IN

$16 - $19/hr

We play a key role in their transportation network by managing shuttle movements between facilities ... Position Overview The Clerk supports daily transportation and dispatch operations by assisting with ...

Universal Logistics Holdings

Clerk

Yoder, IN · On-site

$16 - $19/hr

We play a key role in their transportation network by managing shuttle movements between facilities ... Position Overview The Clerk supports daily transportation and dispatch operations by assisting with ...

TA Dispatch

Mill GM & Site Manager

Columbia City, IN · On-site

Lead Site Operations and Team Performance- Manage daily site operations while directing, coaching, and developing operations staff to ensure safe, efficient, and high-quality service delivery.

Waiter on the Way

Be Seen First

Dispatcher/Customer Service Representative

Fort Wayne, IN · On-site

$16 - $28/hr

... operations and exceptional customer interactions. In this energetic role, you will coordinate fast ... Coordinate and dispatch deliveries using transportation management systems ensuring timely ...

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Dispatch Operations Manager information

See Fort Wayne, IN salary details

$29.6K

$62.1K

$102.1K

How much do dispatch operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dispatch operations manager in Fort Wayne, IN is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Fort Wayne, IN? For Dispatch Operations Manager jobs in Fort Wayne, IN, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Fort Wayne, IN look for? The top searched job categories for Dispatch Operations Manager jobs in Fort Wayne, IN are:
What cities near Fort Wayne, IN are hiring for Dispatch Operations Manager jobs? Cities near Fort Wayne, IN with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Dispatch Operations Manager

Ruan Transportation Management Systems

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Ruan Transportation Management Systems rating

7.2

Company rating: 7.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

185th of 361 rated logistics

Job description

This position is responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.
Responsibilities:
  • Maintain a high degree of professionalism and leadership while assisting in the daily operations.
  • Oversee dispatchers by training and providing the tools the team needs to be successful as well as oversee daily operations of the dispatch process while ensuring policies and procedures are followed.
  • Supervise and provide leadership for dispatchers to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Efficiently manage routing changes and organize resources to make sure deliveries and services are completed in a timely fashion.
  • Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance.
  • Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.
  • Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
  • Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
  • Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
  • Embrace, promote and lead continuous improvement efforts.

This is a full time position working onsite in Fort Wayne, IN
Schedule: Tuesday - Saturday 10:00AM - 7:00PM
Job Requirements/Minimum Qualifications:
Education: Associate, Vocational or Technical Degree required, Bachelor's degree preferred in Logistics, Transportation, Business or related field
Experience: 3-5 years of experience in the Transportation Industry (Transportation management, dispatching, customer interaction)
  • Demonstrated experience leading, directing, communicating change and developing a team strongly desired.
  • Preferred candidates will have working knowledge of tractor and trailer maintenance.
  • Strong skill base and comfort with technology including Microsoft Office, specifically Excel, and routing or dispatching systems.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

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