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Dispatch Operations Manager Jobs in Calgary, AB (NOW HIRING)

KLS Earthworks

Shop Supervisor

Rocky View County, AB · On-site

Collaborate closely with Fleet Manager, Operations, and Dispatch to prioritize repairs and minimize equipment downtime. Fleet Maintenance & Shop Operations * Oversee preventative maintenance ...

RWC Systems

Construction Manager

Calgary, AB · On-site

This role combines construction management, field operations leadership, financial accountability ... Oversee manpower and work planning, crew assignments, dispatching, and field scheduling to meet ...

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Dispatch Operations Manager information

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Calgary, AB? For Dispatch Operations Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Calgary, AB look for? The top searched job categories for Dispatch Operations Manager jobs in Calgary, AB are:
Dispatch Operations Manager jobs near you

Shop Supervisor

KLS Earthworks

Rocky View County, AB • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join Our Team

KLS Earthworks & Environmental is seeking a Shop Supervisor to join our Calgary-based team. This role is a key leader within KLS Earthworks, responsible for overseeing the daily operations of our shop to ensure our fleet of heavy equipment, trucks, and support vehicles are safe, reliable, and ready to perform. This role leads a team of mechanics, apprentices, and shop personnel while coordinating repairs, preventative maintenance, and staff scheduling.

Established in 1990, KLS Earthworks & Environmental is a family-rooted company and a leader in excavation, earthworks, and environmental construction across Western Canada. Built on a foundation of safety and operational excellence, we deliver time- and cost-saving solutions through a modern fleet and a highly skilled team of professionals.

At KLS, we value people who Help First, stay Hungry, are Willing to Learn, and remain Committed to doing the job right.


What You’ll Do

Leadership & Team Management

  • Lead, mentor, and support a team of heavy equipment mechanics, apprentices, and shop personnel.
  • Plan and assign daily work based on operational priorities, equipment availability, and project schedules.
  • Monitor productivity and work quality, providing coaching, technical guidance, and performance feedback to ensure work is completed efficiently and to KLS standards.
  • Collaborate closely with Fleet Manager, Operations, and Dispatch to prioritize repairs and minimize equipment downtime.

Fleet Maintenance & Shop Operations

  • Oversee preventative maintenance, inspections, diagnostics, and repairs for KLS's fleet of heavy equipment, trucks, trailers, and support vehicles.
  • Ensure maintenance and repairs are completed safely, efficiently, and in accordance with manufacturer recommendations and company standards.
  • Assist with diagnosing complex mechanical, hydraulic, electrical, and powertrain issues while supporting technicians with troubleshooting when required.
  • Maintain an organized, clean, and efficient shop environment that supports productivity and safety.


Planning & Coordination

  • Coordinate shop schedules, service intervals, repairs, and equipment availability to support field operations.
  • Manage work orders, maintenance records, inspection reports, and equipment history to ensure accurate documentation and regulatory compliance.
  • Coordinate with parts suppliers and vendors to ensure timely procurement of parts and materials while maintaining appropriate inventory levels.

Safety & Compliance

  • Champion KLS's commitment to safety by ensuring compliance with company policies, OH&S legislation, and industry best practices.
  • Conduct regular shop inspections and safety meetings, addressing hazards proactively and promoting safe work practices.
  • Ensure all maintenance activities, inspections, and repairs comply with applicable regulatory and manufacturer requirements.


Qualifications

  • Technical training in a mechanical field, Journeyman Heavy Equipment Technician is preferred
  • Proven leadership experience supervising mechanics or maintenance personnel in a heavy equipment, construction, or related industry.
  • Valid driver’s license and clean driving record.
  • Strong technical knowledge of heavy construction equipment, commercial trucks, diesel engines, hydraulics, electrical systems, and preventative maintenance programs.
  • Strong organizational and planning skills with the ability to manage competing priorities in a fast-paced environment.
  • Effective communication skills with the ability to build positive relationships across operations, project management, vendors, and field crews.
  • Sound decision-making skills and the ability to adapt quickly to changing operational needs.


What we are Offering

  • Competitive salary based on experience and qualifications
  • Comprehensive benefits package starting on Day 1
  • Professional development and training opportunities
  • Career advancement opportunities within a growing civil construction company
  • Collaborative and supportive team environment
  • A strong safety-first culture where employees are valued and supported

KLS Earthworks Inc. is committed to creating a safe and inclusive workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.