Dispatch Operations Manager Jobs in North Carolina

Location: Raleigh, NC
Schedule: Monday–Friday | Full-Time
Compensation: Based on Experience | Salary + Bonus

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we've built our foundation on service, trust, and a commitment to providing professional-grade solutions that keep our customers running strong.

We offer the broadest selection of high-quality products from top suppliers in the industry—backed by tool repair services, reliable expertise, and a passion for helping contractors, builders, and manufacturers succeed.

At SouthernCarlson, Our Promise Means More™—because how we serve matters just as much as what we deliver.

Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together.

Integrity – We go above and beyond to help customers and employees and do what's right to resolve issues.

Teamwork – We support and encourage one another while working together to deliver a top-notch customer experience.

Family Environment – We're a nationwide company with a local, family-like feel at every branch.

The Dispatch Manager oversees and optimizes the company's delivery and logistics operations, ensuring service excellence, regulatory compliance, and cost efficiency. This role is responsible for developing dispatch strategies, managing driver performance, and driving process improvements that support operational goals and customer satisfaction.

• Lead and manage all dispatch and transportation functions, including scheduling inbound vendor deliveries and outbound customer shipments using company fleet resources.
• Implement dispatch procedures and policies to improve route efficiency, on-time delivery performance, and service standards.
• Exercise discretion and independent judgment in planning driver assignments, resolving service issues, and prioritizing delivery routes to optimize productivity and control costs.
• Oversee DOT compliance programs, ensuring all fleet and driver operations adhere to federal, state, and local regulations.
• Manage and evaluate driver performance, including training, scheduling, coaching, and corrective action as needed.
• Resolve escalated customer and vendor issues while balancing customer satisfaction with operational priorities and company policies.
• Collaborate with operations and leadership teams to forecast delivery needs, align resources, and contribute to business planning initiatives.
• Follow all company safety policies and procedures, including proper use of required personal protective equipment (PPE).
• Perform other duties as assigned.

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field; or an equivalent combination of education and relevant experience.

Minimum of 3 years of experience in logistics, transportation management, or dispatch operations, including at least 2 years in a supervisory or leadership role.

Strong leadership, organizational, and problem-solving skills with proven experience managing logistics or fleet operations.

Ability to make independent, strategic decisions in a fast-paced environment and under time constraints.

Working knowledge of DOT regulations, compliance requirements, and routing systems.

Strong analytical skills with the ability to interpret performance metrics and drive operational improvements.

Excellent communication, interpersonal, and conflict resolution skills.

Strong verbal and written communication abilities.

Ability to establish and maintain effective working relationships across all levels of the organization.

Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Ability to utilize technology and online tools to support daily operations.

Competitive Compensation – Base salary plus bonus opportunities

Collaborative Family Culture – A team-first environment built on trust, respect, and support

Career Growth Opportunities – We promote from within and invest in employee development

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays

Join a company where your leadership, expertise, and commitment to service make a difference every day. Apply today and become part of the SouthernCarlson team.

All offers of employment are contingent upon the successful completion of a background check and drug screening.

SouthernCarlson is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,