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Dispatch Operations Manager Jobs in Burlington, NC

Marksman Security LLC

Part time Dispatch Officer

NC · On-site

$20/hr

Security Operations Center Experience is Required The ideal candidate will have previous experience ... Manage incoming phone calls and alerts via internal communications system, national weather, and ...

Joinskypath

Manager of Ground Operations

Greensboro, NC · On-site

$90 - $130/hr

General This is a full-time position that reports to the Director of Security and will also interact frequently with the Manager of Dispatch, Manager of Crew Services, Director of Operations, and the ...

RXO

Lead, Last Mile Operations

Greensboro, NC · On-site

Manage the dispatch of contract carriers and resolve issues throughout the day * Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational ...

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Dispatch Operations Manager information

See Burlington, NC salary details

$25K

$52.5K

$86.4K

How much do dispatch operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for dispatch operations manager in Burlington, NC is $52,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $59,700.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Burlington, NC?

For Dispatch Operations Manager jobs in Burlington, NC, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Burlington, NC look for?

The top searched job categories for Dispatch Operations Manager jobs in Burlington, NC are:

What cities near Burlington, NC are hiring for Dispatch Operations Manager jobs?

Cities near Burlington, NC with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Operations Supervisor/Dispatcher

RATP Dev USA

Greensboro, NC • On-site

Full-time

Posted 3 days ago

New

RATP Dev USA rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

88th of 101 rated public transport

Job description

Communicate job requirements and responsibilities to all operators and dispatchers

Assist all operators in preparing accident reports and safety violations documents

Correct safety problems on the route/scene while documenting violations

Liaison between all operators, clients, and organization in customer service issues

Assist safety personnel with Department of Transportation (DOT) and/or Federal Transit Administration (FTA) compliance and recordkeeping.

Assist in dispatching, scheduling, and miscellaneous clerical tasks as needed

Obtain a Commercial Driver's License (CDL) required to operate vehicles at location, maintain that license, and drive routes periodically

Respond and investigate complaints

Maintain timely and accurate records on service interruptions, bus changes, and other reports as assigned

Investigate, prepare, and record reports on accidents or incidents, including handling the collection and photographing of evidence, measurements, interviewing of witnesses, and providing for alternate passenger service.

Provide on the Road Supervision

Review complaints with all operators; conduct interviews, pull videos, and investigate in order to respond to DDOT.

Receives incoming calls related to the dispatch and control of vehicles and providing accurate and timely transmittal of information regarding schedules and services, including possible emergencies, accidents, and incidents

Uses computerized routing and scheduling software program to monitor vehicles and trips. After an initial training period, employees are assigned a shift to receive calls and dispatch vehicles in accordance with established procedures

Must use considerable independent judgment and initiative, including responses in emergency situations

Assist operators with road calls/supervision

At certain times, this position may be required to perform the duties of a Transit Vehicle Operator (Fixed or Paratransit)

Perform daily dispatching and related activities; coordinate trip assignments; monitor radio communications; monitor operator adherence for show and reporting times.

Assign vehicles to begin service each day. Review exception sheet and schedule work assignments of all operators and extra board operators.

Perform as senior management representative after normal business hours and manage a multitude of issues and occurrences: Prepare control center for next day's operations and coordinate with maintenance for vehicle repair.

Monitor the activities and subcontractor services provided at the transit centers. Ensure that the buildings, grounds, equipment, supplies and security systems are maintained properly, and report findings to the Operations Manager or Facilities Manager.

Perform other duties as assigned

What RATP Dev USA employees say

Pay

Hours and flexibility

Workplace

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