Dispatch Operations Manager Jobs in Connecticut (NOW HIRING)

Route Planning and Safety Awareness 

• Manage a team of Drivers and Helpers 

• Check in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE. 

• Understand and provide leadership to achieve and communicate about safety goals and objectives. 

• Analyze drivers’ routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified. 

• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. 

• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program. 

• Conduct route observations and coach drivers on safe driving and monitor progress.  

• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. 

• Monitor telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc) and coach employees on unsafe driving behaviors 

• Perform route vehicle inspections – safety lane. 

• Respond to vehicle accidents and conduct preliminary investigations. 

• Survey a new stop for safe service. 

• Monitor/supervise DVIR pre and post trip activities by driver  

• Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances. 

• Maintain accurate route documentation, service records, and regulatory paperwork. 

Customer Experience 

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. 

• Understand missed pickup goals and meet or exceed expectations related to those goals. 

• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. 

• Interact with customers to solve and rectify any issues and improve the overall customer experience. 

• Communicate any changes/needs to the appropriate contact for Municipal work. 

• Onsite customer visits may be required periodically. 

• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. 

Efficiency 

• Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives. 

• Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner. 

• Understand missed pickup goals and meet or exceed expectations related to those goals. 

• Review weight audit activity – following a truck. 

• Route audit to ensure we are not picking up cancelled customers. 

• Work with Dispatch to manage door traffic. 

• Monitor employee attendance, punctuality, and performance. 

• Verify proper waste segregation and disposal procedures are followed. 

Employee Engagement 

• Create a collaborative, communicative team environment and drive employee engagement with the Company. 

• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company. 

• 3-8 years of experience in waste management operations 

• 3+ years of supervisory experience in waste management, transportation, and/or logistics services 

• Experience with route optimization and efficiency improvement. 

• Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent in work experience 

• Knowledge of DOT requirements for commercial vehicles 

• Strong analytical skills  

• Knowledge of PowerBI preferred  

• Computer skills (Microsoft Outlook and basic Excel) 

• Must have desire and ability to learn the company’s software applications Must possess strong written, verbal and interpersonal communication skills 

• Defensive Driving (Smith System 5 Keys)