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Dispatch Manager Jobs in Philadelphia, PA (NOW HIRING)

Horizon Services

Dispatch Manager

Audubon, PA · On-site

$30 - $35/hr

Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement ...

Horizon Services

Dispatch Manager

Norristown, PA

Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement ...

Horizon Services

Dispatch Manager

Audubon, PA · On-site

$30 - $35/hr

Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.Other duties as assigned.Competency Statement(s ...

Roadrunner

Supervisor, Dispatch

Philadelphia, PA · On-site

$63K - $68K/yr

The Supervisor, Dispatch plays a missioncritical role in ensuring the precision, reliability, and ... You will manage the flow of pickups, appointments, and driver coordination across a complex ...

Roadrunner

Supervisor, Dispatch

Philadelphia, PA · On-site

$63K - $68K/yr

The Supervisor, Dispatch plays a missioncritical role in ensuring the precision, reliability, and ... You will manage the flow of pickups, appointments, and driver coordination across a complex ...

Drexel University

Dispatch Supervisor

Philadelphia, PA · On-site

Dispatch Supervisor Job no: 506584 Work type: Full-Time Location: University City - Philadelphia ... Manages staff schedules; adjusts staffing and procedures to meet operational demands. * Monitors ...

Roadrunner

Supervisor, Dispatch

Philadelphia, PA · On-site

$63K - $68K/yr

The Supervisor, Dispatch plays a missioncritical role in ensuring the precision, reliability, and ... You will manage the flow of pickups, appointments, and driver coordination across a complex ...

Roadrunner

Supervisor, Dispatch

Philadelphia, PA · On-site

$63K - $68K/yr

You will manage the flow of pickups, appointments, and driver coordination across a complex, time ... Administer dispatch and tracking systems to ensure accurate, real-time data * Maintain ...

TridentCare

Lab Dispatcher

Horsham, PA · On-site

Notifies Dispatch Manager of any issues that are difficult to control, immediately. * Identifies and pursues self-improvement needs, adapt to changes when proposed. * Perform other duties as assigned ...

Trident Care

Lab Dispatcher

Horsham, PA

Notifies Dispatch Manager of any issues that are difficult to control, immediately. * Identifies and pursues self-improvement needs, adapt to changes when proposed. * Perform other duties as assigned ...

TridentCare

Lab Dispatcher

Horsham, PA · On-site

Notifies Dispatch Manager of any issues that are difficult to control, immediately. * Identifies and pursues self-improvement needs, adapt to changes when proposed. * Perform other duties as assigned ...

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Dispatch Manager information

See Philadelphia, PA salary details

$30.3K

$63.5K

$104.4K

How much do dispatch manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for dispatch manager in Philadelphia, PA is $63,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $72,100.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What are the most commonly searched types of Dispatch jobs in Philadelphia, PA?

The most popular types of Dispatch jobs in Philadelphia, PA are:

What are popular job titles related to Dispatch Manager jobs in Philadelphia, PA?

For Dispatch Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Dispatch Manager jobs in Philadelphia, PA look for?

The top searched job categories for Dispatch Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Dispatch Manager jobs?

Cities near Philadelphia, PA with the most Dispatch Manager job openings:

Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $63,460 per year, or $30.5 per hour.

Dispatch Manager

Audubon, PA • On-site

Horizon Services

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

People enjoy working here

Respectful managers

Learn more about Horizon Servicesexternal

$30 - $35/hr

Full-time

Re-posted 13 days ago

Job description

POSITION SUMMARY
Directly supervise and coordinate the activities of customer service dispatch.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems.
The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns.
Essential Functions Statement(s)
Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems.
  1. Train or instruct employees in job duties or company policies.
  2. Implement departmental policies, procedures, and standards in conjunction with management.
  3. Establish and maintain customer files and storage, as necessary.
  4. Respond to customer concern inquiries in a timely manner.
  5. Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel.
  6. Monitor employees' work levels and review work performance.
  7. A minimum of two years office/customer service experience
  8. A professional appearance
  9. Excellent interpersonal skills with the ability to interact with all types of customers
  10. Strong customer service attitude.
  11. Able to plan and schedule work rather than just react.
  12. Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
  13. Ability to work as part of a team.
  14. Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
  15. Other duties as assigned.

Competency Statement(s)
  1. Communication, Written - Ability to communicate in writing clearly and concisely.
  2. Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  3. Communication, Oral - Ability to communicate effectively with others using the spoken word.
  4. Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  5. Responsible - Ability to be held accountable or answerable for one's conduct.
  6. Reliability - The trait of being dependable and trustworthy.
  7. Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  8. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer.
  9. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  10. Project Management - Ability to organize and direct a project to completion.
  11. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  12. Interpersonal - Ability to get along well with a variety of personalities and individuals.

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