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Dispatch Manager Jobs in Middle River, MD (NOW HIRING)

KEYSTONE FREIGHT CORP

Dispatch Manager

Jessup, MD · On-site

The Dispatch Manager is responsible for overseeing daily transportation operations, ensuring exceptional customer service, driver performance, fleet utilization, and operational efficiency across ...

NATIONAL RETAIL TRANSPORTATION

Dispatch Manager

Jessup, MD · On-site

$70 - $79/hr

The Dispatch Manager is responsible for overseeing daily transportation operations, ensuring exceptional customer service, driver performance, fleet utilization, and operational efficiency across ...

New

Keystone Freight Corp.

Dispatch Manager

Jessup, MD · On-site

The Dispatch Manager is responsible for overseeing daily transportation operations, ensuring exceptional customer service, driver performance, fleet utilization, and operational efficiency across ...

MV Transportation

Dispatcher

Baltimore, MD · On-site

$24.52/hr

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. * Monitors radio, telephones and on-road provision of service for quality.

MV Transportation

Dispatcher

Baltimore, MD · On-site

$24.52/hr

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. * Monitors radio, telephones and on-road provision of service for quality.

Landers Appliance

Dispatch Associate

Baltimore, MD · On-site

$26 - $29/hr

Dispatching, scheduling, routing, or operations experience preferred * Strong organizational skills; able to multitask and reprioritize on the fly * Excellent verbal and written communication

UASA

Dispatch Associate

Baltimore, MD · On-site

$26 - $29/hr

Join the Team at Landers Appliance as a Full-Time Dispatch Associate! Benefits * Work for an ... manager will follow up with you! Compensation: $26.00 - $29.00 per hour At Landers Appliance, a ...

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Dispatch Manager information

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$28.2K

$59K

$97.2K

How much do dispatch manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for dispatch manager in Middle River, MD is $59,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $67,100.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What job categories do people searching Dispatch Manager jobs in Middle River, MD look for?

The top searched job categories for Dispatch Manager jobs in Middle River, MD are:

What cities near Middle River, MD are hiring for Dispatch Manager jobs?

Cities near Middle River, MD with the most Dispatch Manager job openings:

Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Middle River, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,034 per year, or $28.4 per hour.

Dispatch Manager

National Retail Transportation, Inc.

Jessup, MD • On-site

$70 - $100/hr

Other

Posted 2 days ago

New

Job description

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years.Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Job Description

The Dispatch Manager is responsible for overseeing daily transportation operations, ensuring exceptional customer service, driver performance, fleet utilization, and operational efficiency across assigned accounts. This role serves as the primary liaison between customers, drivers, dispatchers, and internal departments, providing proactive communication on pickups, deliveries, project status, and service performance.

Duties and responsibilities:

  • Providing updates to customers on projects/goals/operational check in on pickups/deliveries
  • Participate in customer weekly/daily calls regarding performance and planning
  • Review potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved
  • Support driver hiring and start up initiatives by interviewing and processing drivers
  • Evaluate driver pools and driver capabilities for busy season/special projects
  • Manage equipment utilization of tractors and trailers assigned to fleet
  • Complete daily payroll responsibilities through UKG
  • Match driver candidates for capabilities that match service needs
  • Work through application questions and concerns
  • Coordinate Recruiting and Safety departments processing of applications
  • Review Problems from internal & external customers and resolve
  • Work with tools and infrastructure items like
    • SkyBitz, Platform Science, LYTX Drivecam, As400 reporting
  • Coach drivers on performance and safety related items
  • Review terminal performance and report out in weekly internal KPI meetings
  • Customer portals and online platforms i.e. Smartsheet
  • Work with administrative teams to complete orders/close out open billing items
  • Manage reporting tools to create processes for additional revenue streams. i.e. detention and bobtail billing
  • Perform other duties as assigned
Requirements
  • 5+ years of relevant dispatch/operations management experience
  • High school diploma or equivalent education
  • Strong understanding of FMCSA & DOT guidelines
  • Advanced knowledge of AS-400 and intermediate computer skills
  • Proficient with Microsoft Word, Excel and PowerPoint.
  • Ability to work under pressure and meet deadlines.
  • Ability to communicate both orally and in writing with a wide range of people.

EEO Statement:

NRS is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristic.

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