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Dispatch Manager Jobs in Decatur, IN (NOW HIRING)

Masters Heating & Cooling

Dispatcher

Fort Wayne, IN · On-site

$25/hr

This role is critical in maintaining communication between customers, technicians, and management. Key Responsibilities * Schedule and dispatch HVAC technicians for service and maintenance

GFL Environmental

Dispatcher

Fort Wayne, IN

Dispatch calls to routes based upon designated route and driver location. Perform driver check-ins ... May perform some additional responsibilities as assigned by the Operations Manager.] Interacts with ...

GFL Environmental

Dispatcher

Fort Wayne, IN · On-site

Ensure that service is completed in accordance with established policies. • Dispatch calls to ... the Operations Manager.] • Interacts with customers, customer service department, sales ...

Parkview Health

Public Safety Dispatcher

Fort Wayne, IN · On-site

$11.42 - $17.13/hr

Supports all computer aided dispatch for coordination of internal response and external to ... Requests and manages criminal history information from law enforcement agency partners, ensuring ...

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See Decatur, IN salary details

$28.9K

$60.7K

$99.9K

How much do dispatch manager jobs pay per year?

As of May 31, 2026, the average yearly pay for dispatch manager in Decatur, IN is $60,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $69,000.00 per year, depending on experience, location, and employer.

What Does a Dispatch Manager Do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a Dispatch Manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a Dispatch Manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is a Dispatch Manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs
What cities near Decatur, IN are hiring for Dispatch Manager jobs? Cities near Decatur, IN with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Dispatch Operations Manager

Dispatch Operations Manager

Ruan Transportation Management Systems

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Ruan Transportation Management Systems rating

7.4

Company rating: 7.4 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

139th of 336 rated logistics

Job description

This position is responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.
Responsibilities:
  • Maintain a high degree of professionalism and leadership while assisting in the daily operations.
  • Oversee dispatchers by training and providing the tools the team needs to be successful as well as oversee daily operations of the dispatch process while ensuring policies and procedures are followed.
  • Supervise and provide leadership for dispatchers to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Efficiently manage routing changes and organize resources to make sure deliveries and services are completed in a timely fashion.
  • Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance.
  • Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.
  • Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
  • Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
  • Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
  • Embrace, promote and lead continuous improvement efforts.

This is a full time position working onsite in Fort Wayne, IN
Schedule: Tuesday - Saturday 10:00AM - 7:00PM
Job Requirements/Minimum Qualifications:
Education: Associate, Vocational or Technical Degree required, Bachelor's degree preferred in Logistics, Transportation, Business or related field
Experience: 3-5 years of experience in the Transportation Industry (Transportation management, dispatching, customer interaction)
  • Demonstrated experience leading, directing, communicating change and developing a team strongly desired.
  • Preferred candidates will have working knowledge of tractor and trailer maintenance.
  • Strong skill base and comfort with technology including Microsoft Office, specifically Excel, and routing or dispatching systems.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.
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