Dispatch & Patient Coordination Specialist
Full-Time | Greater Houston Area
Role Overview
We are seeking a highly organized Dispatcher & Patient Coordination Specialist who is Bilingual in English and Spanish
You will dispatch mobile diagnostic services, conduct patient pre-qualifications, maintain disciplined documentation, and ensure proactive, closed-loop communication. Success requires strong follow-through, prioritization skills, and calm professionalism under pressure.
Key Responsibilities
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Triage incoming orders (fax, portal, email, phone)
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Accurately log all activity
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Assign technologists based on location, modality, and urgency
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Coordinate same-day and next-day appointments efficiently
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Confirm appointments with clients and set clear expectations
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Conduct outbound calls to gather demographics and scheduling details
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Assess exam readiness and escalate barriers
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Verify insurance using approved tools (Availity, Novitas and others)
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Maintain complete, real-time notes for every interaction
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Proactively update facilities on scheduling issues
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Coordinate closely with technologists and billing staff
What Success Looks Like
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Orders are accurate and rarely require rework
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Missed exams are minimized through proactive follow-up
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Technologists arrive informed and prepared
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Documentation is complete and reliable
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Patients and facilities feel confident in our process
Qualifications
Experience in dispatch, scheduling and healthcare coordination
Computer skills
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Strong customer service mindset
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Exceptional attention to detail and documentation discipline
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Ability to manage high call volume
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Strong prioritization and time management skills
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Clear written and verbal communication
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High accountability and follow-through
Bilingual - Spanish and English
Schedule
Willing to work Tuesday through Saturday approximately 10am-6pm. Flexibility and reliability are essential. Saturday will be a work from home day.
Employment Type: FULL_TIME