Dispatch Communication Officer Jobs (NOW HIRING)

Description Title- Communications Officer Classification- Communications Officer 1 Job Status- Full-Time / Permanent WDFW Program- Enforcement Program - WILDCOMM Duty Station- Olympia, Washington - Thurston County * Please note this role is an office-based position. * Internal only recruitment. Learn more about being a member of Team WDFW.

WDFW Police Truck - Photo Credit: WDFW Are you passionate and searching for rewarding work serving as a vital support to the general public. Are you a multi-tasker looking to answer emergency phone calls and dispatch radio communications to the appropriate police officers. Looking to make a difference in the community you serve.

If so, apply to become a Communications Officer. Strong candidatesare skillful at handling and prioritizing multiple activities with varying levels of importance. Applicants should have a high tolerance for stressful situations with a minimal level of performance degradation and can make sound independent judgement decisions involving the response of emergency and field support assets.

The Communication Officer 1 position is designated as an in-training position. Depending on qualifications, the selected candidate may be appointed to the Communications Officer level, or directly at the Communications Officer 1 level. At the Communications Officer (In-Training) - Pay Range: 43SP $4,483 - $5,999 At the Communications Officer 1 (Goal Class) - Pay Range: 51SP $5,435 - $7,313 Duties What to Expect- Among the varied range of responsibilities held within this role, the Communications Officer will, Provide Public Safety Communications Dispatch Services Delivers dispatch services to and from WDFW Enforcement and for any network subscribers via the DNR communications network.

Monitors status of field units to ensure officer's safety and availability for services. Performs Data Management and Software Usage Utilizes databases and software to obtain and record information pertaining to hunting/fishing licenses, driver's licenses, vehicle registrations, wanted/stolen vehicles, wanted persons, etc. These data management and software suites include: computer aided dispatch (CAD), Records Management System (RMS), Radio over Internet protocol (RoIP) base station terminals, WILD Licensing System, a central computerized enforcement service system (ACCESS), Driver and Plate System (DAPS), and other sensitive law enforcement information resources.

Provides investigatory support. Conducts Emergency Management Responds to, and staff, the State Emergency Operations Center during training and real-world contingency operations. Coordinates resource allocations to meet critical requests for assistance from Incident Command.

Working Conditions: Work Setting: Work is performed in an office-based communications center with prolonged periods of sitting, viewing multiple computer monitors, and wearing a headset while answering and dispatching calls. The environment requires sustained focus and the ability to prioritize high-volume information in real time. Work involves frequent exposure to stressful or emotionally charged situations, including emergency incidents, public safety concerns, and interactions with distressed, confused, or upset callers.

Dispatching responsibilities may include handling sensitive law enforcement information and responding to rapidly evolving events. Work requires adherence to strict confidentiality and security protocols. Employees may be required to work extended hours, rotating shifts, nights, weekends, and holidays, and may be called to report for duty during emergencies or natural disasters.

Occasional travel to support training or to staff the State Emergency Operations Center may be required. Schedule: Rotating Schedules - Sunday-Saturday, 5/8s or 4/10s depending on operational needs (may not be consecutive days). Hours of operation can fluctuate based on seasons and needs of commissioned field staff.

Dispatchers rotate weekend shifts and some holidays are required. Customer Interactions: Occur frequently at a customer service window and through phone and email. Qualifications Required Qualifications: High school graduate or GED equivalent.

Ability to type at least 35 WPM and use computers effectively. Have adequate hearing and visual acuity to successfully perform the essential job functions. Ability to clearly communicate via radio using the spoken word in the English language via a radio communications headset that contains a microphone and earpiece according to public safety communications protocols established by the Washington State Patrol.

Effectively develop email messages in the English language that are grammatically correct. Ability to handle multiple tasks and technologies at the same time. Certifications/Licenses: Valid driver's license is required.

Special Requirements/Conditions of Employment: Must successfully pass a background check, credit check, criminal records check, fingerprinting and polygraph examination. Completion of In-Training plan and Telecommunicator I certification within the first year of employment. Preferred Qualifications: In addition to the required qualifications, our ideal applicant will possess one or more of the following: Experience as a public safety emergency service dispatcher for a police, fire, or emergency medical services (EMS) in a state, city, county, or federal governmental agency.

Completion of the Washington State Enhanced 911 Coordination Office (SECO) Telecommunicator I and II certification(s) or the equivalent certification through the Washington State Patrol. Your application should include the following: A completed online application showcasing how your qualifications align with the job requirements. An up-to-date resume.

A cover letter addressing the following questions: Why are you a good fit as a Communications officer with Fish & Wildlife. What are your outdoor hobbies. In what capacity have you participated in a team environment (i.e

sports, work, etc.). At least three professional references with current contact information. Note:Prior to submitting your application, please thoroughly review the Communications Officer disqualifiers

Supplemental Information Supplemental information: In addition to pay and other special employee programs, there are other benefits that WDFW employees may be eligible for. Click the "Benefits" tab at the top of this announcement to learn more. Important Note: All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work.

If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents Veteran and Military Spouse Preference Notice: Per RCW 73.16.010 Veterans and qualifying spouses who meet the minimum qualifications of a position are eligible for preference during the initial application review stage. To receive this benefit, please do the following: Notify us of your veteran or military spouse status by email at OfficerRecruitment@dfw.wa.gov

Veterans only - Attach a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter. Please redact any PII (personally identifiable information) data such as social security numbers. Subject line must include recruitment number, position, and spouse/veteran (example: 2025-1234 - Biologist 1 - Veteran) Include your name as it appears on your application in careers.wa.gov

Diversity, Equity, and Inclusion Employer As part of WDFW's efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome and are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.

Request an accommodation: Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email Jayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388. Technical Difficulties: If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com. Other questions: If you have other questions regarding this position, please reach out to OfficerRecruitment@dfw.wa.gov and reference job #2026-07370

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