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Dispatch Center Jobs (NOW HIRING)

CalPortland

Dispatch Manager

Escondido, CA · On-site

$90K - $115K/yr

Assists in the implementation and evaluation of dispatch center goals, KPI objectives, procedures and work standards Responsible for efficient and timely delivery of materials * Provides for the ...

Priority OnDemand

Dispatch Supervisor

Phoenix, AZ · On-site

Ensures security of buildings, Dispatch Center and all other company property. * Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the ...

PRIORITY ONDEMAND

Dispatch Supervisor

Phoenix, AZ · On-site

Ensures security of buildings, Dispatch Center and all other company property. * Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the ...

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Dispatch Center information

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$30K

$62.9K

$103.5K

How much do dispatch center jobs pay per year?

As of Aug 23, 2026, the average yearly pay for dispatch center in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What is a dispatch center?

A dispatch center is a facility where operators coordinate the movement of vehicles, personnel, or equipment in response to service requests or emergencies. These centers are commonly used in public safety (such as police, fire, and EMS), transportation, and delivery services. Dispatchers communicate with field units using radios, phones, or computer systems to ensure efficient and timely responses. Their role is crucial in managing resources, prioritizing calls, and maintaining safety. Dispatch centers often operate 24/7 to provide continuous support to their teams.

What are the key skills and qualifications needed to thrive in a dispatch center role?

To excel in a Dispatch Center role, you need strong organizational skills, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, two-way radio systems, and geographic information systems (GIS) is typically required. Effective communication, stress management, and problem-solving abilities help you stand out in this high-pressure environment. These skills ensure timely and accurate coordination of resources, which is critical for safety and operational efficiency.

What are some common challenges faced by professionals working in a dispatch center, and how can they be managed?

Dispatch center roles often involve managing high-pressure situations, handling multiple tasks simultaneously, and responding quickly to emergencies or service requests. Balancing the need for accuracy with the demand for speed can be challenging, especially during peak times or crisis events. Successful dispatchers use strong communication, problem-solving skills, and stress management techniques to maintain efficiency and composure. Many centers offer training and ongoing support to help staff develop these vital skills and foster a collaborative team environment.

How do you become a dispatch center?

To work in a dispatch center, individuals typically need a high school diploma or equivalent, strong communication skills, and experience with computer systems or dispatch software. Some positions may require relevant certifications or training, and familiarity with the specific industry, such as transportation or emergency services, is beneficial.

Is it hard to get hired as a dispatch center?

Getting hired as a dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes relevant certifications or experience. Entry-level positions may be easier to obtain, while specialized roles might require additional training or knowledge of dispatch software. The hiring process often includes interviews and background checks.
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What cities are hiring for Dispatch Center jobs?

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What states have the most Dispatch Center jobs?

States with the most job openings for Dispatch Center jobs include:

Dispatch Center jobs near you
Infographic showing various Dispatch Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Dispatch Manager

CalPortland

Escondido, CA • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

CalPortland rating

7.5

Company rating: 7.5 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Job Summary

The Dispatch Manager is responsible for all operational aspects of the Dispatch Department, including managing the dispatch system and personnel.  Responsibilities include customer service consisting of assisting construction contractors, working closely with sales team and operations to maximize dispatch efficiency and operational capacity to meet customer demands.

Benefits

At CalPortland, we're proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees.  Your benefits are an important part of your overall compensation at CalPortland. That's why we give you a wide range of benefits to choose from.  All regular full time employees may enroll in a variety of health and welfare plans including medical, dental and vision plans.  Other benefits include life insurance, disability coverage, employee assistance program, and retirement program.  The company also has a variety of voluntary benefits for employees to choose from.

Compensation

$90k-$115k DOE

Responsibilities
  • Assists in the implementation and evaluation of dispatch center goals, KPI objectives, procedures and work standards Responsible for efficient and timely delivery of materials
  • Provides for the training and professional development of dispatch center personnel; directs, coaches and develops employees ensuring compliance of company policies 
  • Assists with resolution of customer delivery issues and customer complaints
  • Directly supervises dispatch center's day-to-day service and operations
  • Review orders in the system (travel times, correct job start times, job/customer-specific needs, etc.)
  • Communicate with customers to provide up-to-date information regarding the company's ability to meet delivery times
  • Partner with drivers to ensure compliance with CalPortland damage, incident, and accident reporting procedures
  • Communicate key issues with the Transportation Manager
  • Able to enter orders and print tickets to the batch plant system
  • Maintain proficiency and accuracy in data entry of customer orders
  • Manage time effectively, meet personal goals and work effectively with other members of the dispatch team
  • Assist order takers and scheduler with delivery times to maximize efficiency at all plants
  • Coordinate special jobs with quality control, service, scheduling, and operations
Education

Bachelor's degree in Management or a related field

Requirements/Qualifications
  • Experience in a central dispatch environment within the construction materials industry
  • Experience in personnel management, including hiring and selection, performance reviews, discipline and legal compliance
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Strong leadership, organization, interpersonal and communication skills
  • Knowledge of the Department of Transportation compliance regulations
  • Customer service orientation

Preferred: 

  • Prior dispatch experience; experience with dispatch systems
  • Knowledge of transportation (ready-mix concrete, aggregates, asphalt)
  • Knowledge and compliance with Department of Transportation (DOT) regulations
Conditions of Employment

Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated on-going drug and alcohol testing.

What CalPortland employees say

Pay

Benefits

Hours and flexibility

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