Dispatch Associate Jobs in Worcester, MA (NOW HIRING)

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

The Associate Facilities Manager supports the day-to-day operation, maintenance, and reliability of campus-wide building systems and infrastructure. Working under the direction of the Facilities Manager, this role is responsible for coordinating maintenance activities, overseeing vendor-contracted services, supporting facility improvement initiatives, and ensuring critical building systems operate safely and efficiently. The Associate Facilities Manager serves as a key liaison between internal stakeholders, service providers, and facilities personnel, helping to maintain operational continuity across office, laboratory, and support facilities. This position requires strong technical knowledge, effective communication skills, and the ability to respond quickly to operational and emergency situations while supporting a high-performance facilities management program.

Essential Duties & Responsibilities

Maintenance & Building Systems Management - Coordinate, schedule, and oversee preventative, predictive, and corrective maintenance activities for building systems and mechanical equipment under vendor service contracts. Support the execution of maintenance programs across campus facilities under the direction of the Facilities Manager. Monitor equipment performance and work with service providers to ensure timely repairs and proactive maintenance. Review maintenance reports, service records, and inspection results to verify completion and quality of work. Assist in identifying system deficiencies and recommending corrective actions and long-term solutions.

Vendor & Contractor Management - Manage daily interactions with contractors and service providers supporting HVAC, electrical, plumbing, controls, life safety, and specialty building systems. Ensure vendors perform work in accordance with contract requirements, safety procedures, and site-specific standards.

Coordinate vendor scheduling and access while minimizing disruption to building occupants and operations. Monitor contractor performance and provide feedback to the Facilities Manager regarding service quality and contract compliance. Support vendor invoicing, service documentation, and performance tracking activities.

Campus Operations & Facility Support - Perform routine facility inspections and maintenance walks to assess building conditions and identify operational concerns. Submit, track, and complete work requests through the facility management system. Coordinate corrective actions to address facility deficiencies, occupant concerns, and operational issues. Support campus upkeep by proactively identifying maintenance, appearance, and infrastructure needs. Assist with short-term facility improvements, repairs, and operational enhancement projects.

Building Automation & Alarm Monitoring - Monitor Building Automation Systems (BAS), energy management systems, and alarm monitoring platforms across the campus. Investigate and respond to system alarms, equipment faults, and operational anomalies. Coordinate troubleshooting and resolution activities with internal teams and service providers. Document alarm responses and maintenance activities in accordance with facility procedures. Assist with controls optimization and system performance improvements

Stakeholder Coordination & Communication - Collaborate with Facilities, EHS, Security, IT, Laboratory Operations, and other stakeholders when maintenance activities require multi-department coordination.

Communicate maintenance schedules, operational impacts, and project updates to affected groups.

Provide daily status updates and operational communications to the Facilities Manager and Facilities Team.

Support tenant, occupant, and client requests by ensuring timely follow-up and issue resolution.

Emergency Response & Incident Management - Respond to facility emergencies and urgent operational issues involving HVAC systems, electrical systems, alarms, water leaks, equipment failures, and other critical infrastructure. Support emergency response efforts and business continuity initiatives. Coordinate emergency vendor dispatch and service activities when required. Participate in root-cause investigations and corrective action planning following system failures or incidents.

Qualifications

Education

(HS Diploma, Under/Graduate Degree, etc.)

Associate or Bachelor's degree in Facilities Management, Engineering Technology, Building Operations, or a related discipline. Experience supporting laboratory, pharmaceutical, biotechnology, healthcare, higher education, or research facilities

Business Experience

(prior years work/related experience)

Experience supporting laboratory, pharmaceutical, biotechnology, healthcare, higher education, or research facilities. Familiarity with Building Automation Systems (BAS), Energy Management Systems (EMS), and computerized alarm management platforms. Experience with contractor management programs and preventative maintenance planning.

Licenses/Certifications

OSHA 10 or OSHA 30 certification.

Language Skills

Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals.  Ability to write routine reports and correspond accordingly.  Ability to speak effectively before groups of customers or employees of an organization.

Technical Qualifications & Skills

Familiarity with Building Automation Systems (BAS), Energy Management Systems (EMS), and computerized alarm management platforms. Experience with contractor management programs and preventative maintenance planning. Knowledge of Environmental Health & Safety (EHS) requirements within office and laboratory settings.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; risk of radiation and vibration.

The noise level in the work environment is usually moderate.

Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Geographic Disclosure

#EFS

Employment Type: FULL_TIME