ZipRecruiter

Log In

1

Dispatch Associate Jobs in Worcester, MA (NOW HIRING)

Milton CAT

Service Dispatcher

Milford, MA

$70K - $75K/yr

Schedule, route, and dispatch technicians based on customer needs, technician availability ... Associate's or Bachelor's degree This is not intended to be all-inclusive. Your supervisor may ...

Milton CAT

Service Dispatcher

Milford, MA · On-site

$70K - $75K/yr

Schedule, route, and dispatch technicians based on customer needs, technician availability ... Associate's or Bachelor's degree This is not intended to be all-inclusive. Your supervisor may ...

Milton CAT

Service Dispatcher

Milford, MA · On-site

$70K - $75K/yr

Schedule, route, and dispatch technicians based on customer needs, technician availability ... Associate's or Bachelor's degree This is not intended to be all-inclusive. Your supervisor may ...

Atlantic Group

Service Coordinator

Waltham, MA · On-site

$23/hr

Associate degree is required, with a bachelor's degree preferred. * Experience: 1-3 years of experience in customer service, service coordination, dispatch, scheduling, or a related support role is ...

HD Supply

Lead Delivery Driver

Auburn, MA · On-site

$25.50 - $29.35/hr

Job Summary Facilitates load management, including the accurate and efficient dispatching of all dedicated drivers in the facility. Trains and provides support to new and existing associates on the ...

HD Supply

Lead Delivery Driver

Auburn, MA · On-site

$25.50 - $29.35/hr

Job Summary Facilitates load management, including the accurate and efficient dispatching of all dedicated drivers in the facility. Trains and provides support to new and existing associates on the ...

HD Supply

Lead Delivery Driver

Auburn, MA · On-site

$25.50 - $29.35/hr

Job Summary Facilitates load management, including the accurate and efficient dispatching of all dedicated drivers in the facility. Trains and provides support to new and existing associates on the ...

next page

Showing results 1-20

All JobsDispatch Associate JobsDispatch Associate Jobs in Worcester, MA

Dispatch Associate information

See Worcester, MA salary details

$12

$28

$68

How much do dispatch associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for dispatch associate in Worcester, MA is $28.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $25.67 per hour, depending on experience, location, and employer.

What is a dispatch associate?

Dispatch Associates are professionals responsible for coordinating the movement of goods, vehicles, or personnel to ensure efficient operations within a company. They typically manage schedules, communicate with drivers or staff, track shipments or deliveries, and resolve issues that arise during transit. Their role is crucial in industries like logistics, transportation, and warehousing, where timely and accurate dispatch is essential. Dispatch Associates use technology and strong organizational skills to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a dispatch associate, and why are they important?

To thrive as a Dispatch Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage fast-paced environments and coordinate effectively with drivers and clients. These skills ensure timely and accurate dispatching, efficient operations, and high customer satisfaction.

What are some common challenges dispatch associates face, and how can they overcome them?

Dispatch Associates often encounter challenges such as managing high volumes of requests, adapting to last-minute schedule changes, and coordinating effectively with drivers and warehouse teams. Staying organized, using digital dispatching tools, and maintaining clear communication channels are key strategies for success. Proactively anticipating potential issues and keeping a calm, solution-oriented mindset can help Dispatch Associates manage stress and ensure timely deliveries.

What is the difference between Dispatch Associate vs Warehouse Associate?

AspectDispatch AssociateWarehouse Associate
Required CredentialsHigh school diploma, basic computer skills, familiarity with dispatch softwareHigh school diploma, physical ability, forklift certification (optional)
Work EnvironmentOffice setting, dispatch centers, logistics operationsWarehouse, storage facilities, distribution centers
Employer & Industry UsageLogistics companies, delivery services, transportation firmsWarehousing, retail distribution, manufacturing
Common Search & ComparisonYesYes

The Dispatch Associate primarily manages communication and coordination of deliveries, often working in an office environment with dispatch software. In contrast, the Warehouse Associate handles physical tasks like inventory management and order fulfillment within a warehouse setting. While both roles support logistics operations, their daily responsibilities and work environments differ significantly.

How to start a dispatch associate with no experience?

To start as a dispatch associate with no experience, focus on developing strong organizational and communication skills, and familiarize yourself with transportation management software. Entry-level roles often provide on-the-job training, so demonstrating reliability and a willingness to learn can help you secure a position.

Is it hard to get hired as a dispatch associate?

Getting hired as a dispatch associate typically requires good communication skills, organization, and sometimes prior experience with logistics or transportation software. The hiring process can vary by employer but often involves interviews and background checks; some roles may also require a valid driver's license or certification. Overall, the difficulty depends on the job market and individual qualifications, but entry-level positions are generally accessible to those with relevant skills and a clean background.

What are the most commonly searched types of Dispatch jobs in Worcester, MA?

The most popular types of Dispatch jobs in Worcester, MA are:

What are popular job titles related to Dispatch Associate jobs in Worcester, MA?

For Dispatch Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Dispatch Associate jobs in Worcester, MA look for?

The top searched job categories for Dispatch Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Dispatch Associate jobs?

Cities near Worcester, MA with the most Dispatch Associate job openings:

Dispatch Associate jobs near you

Service Dispatcher

Milton CAT

Milford, MA

$70K - $75K/yr

Full-time

Re-posted 10 days ago

Job description

Overview

Milton CAT is seeking a highly organized, customer-focused Service Dispatcher to support the daily operations of our Service Department. The Service Dispatcher serves as the primary coordination point between customers, technicians, and internal teams, ensuring repairs, maintenance, and service requests are scheduled, communicated, and completed efficiently.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, balancing competing priorities, and delivering exceptional customer service. Successful candidates are process-oriented, detail-driven, and motivated to contribute to a high-performing service operation. 

For the right individual, this position offers opportunities for professional growth and advancement within the Service department.

Salary Range: $70,000 - $75,000 annually

Responsibilities
  • Coordinate customer service requests by scheduling repairs, maintenance, inspections, and emergency service while maintaining clear communication throughout the service process.
  • Schedule, route, and dispatch technicians based on customer needs, technician availability, skillset, location, and workload to maximize efficiency and service responsiveness. Monitor work progress and adjust schedules as needed to meet customer commitments.
  • Manage service work orders from initiation through completion, ensuring labor, service reports, warranty information, invoicing requirements, and customer documentation are completed accurately and on time.
  • Partner with Product Support, Parts, Sales, Credit, and other internal teams to resolve issues, support customer needs, maintain workflow visibility, and contribute to overall operational excellence.
  •  Responsibilities and requirements may evolve based on business needs, and additional duties may be assigned as necessary.
Qualifications

Required Qualifications

  • High school diploma or equivalent required.
  • Previous experience in dispatching, service coordination, customer service, operations, logistics, or a related field.
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with Microsoft Office and business systems.
  • Ability to perform effectively in a fast-paced, customer-focused environment. 

Preferred Qualifications

  • Experience within heavy equipment, construction equipment, fleet, trucking, industrial, power generation, or service operations environments.
  • Previous dispatching or service department experience.
  • Experience using ERP, scheduling, service management, or work order systems.
  • Associate's or Bachelor's degree

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.  

Employment Type: FULL_TIME

Apply