Dispatch Associate Jobs in Mount Pleasant, MI (NOW HIRING)

Company Description: Auxilio is here to help school districts. Across several categories, we provide specialized, expert management of the student environment, saving clients’ time and money to reinvest in the student experience.

Scope: The Transportation Manager is responsible for supervising daily school bus operations while providing safe and efficient transportation services under the established guidelines of the district. The Transportation Manager is committed to ensuring all operations are preformed to a uniform standard that results in the greatest efficiency, effectiveness and customer service. 

Essential Functions:

• Leads and directs Transportation employees on a day to day basis to ensure that services are performed as contracted.
• Ensure company policies/procedures compliance including local, state, and federal laws and regulations.
• Enforce company safety policies and procedures. Model Auxilio’s commitment to safety.
• Ensures drivers have the daily documentation necessary to complete their routes. Coordinates field trips by the assignment of personnel and vehicles. Ensures vehicles dispatched are in proper working condition and daily pre and post trip forms have been completed.
• Facilitate dispatching involved in daily transit operations including correcting and assisting with evaluating trip patterns for run structure revisions.
• Maintain location employee requirements; responsible for recruitment, hiring, and training.
• Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.
• Completes necessary daily and/or weekly reports for company and customer.
• Validate payroll; ensure employees are paid correctly, track and maintain employee attendance, manage overtime compliance, investigate irregular shift activity, and process vacation requests.
• Monitors and evaluates operations activities such as vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations related functions.
• Support, develop and improve employee performance through effective communication, documentation and feedback, performance assessments and other positive performance management strategies.
• Maintains school decision maker relationships by establishing and growing trusted partnerships with school districts and the community.
• Manages location budget(s); assures expenditures are within the approved budget(s).
• Works with district administrators, staff, parents and others in matters relating to pupil transportation as well as support for special programs.
• Responds to emergency situations and matters of concern regarding transportation issues.
• Monitors weather conditions to recommend school closures during inclement weather.
• Manages the operation of the pupil transportation routing and service management software.
• Represents company in community and on school transportation advisory committees.
• Conducts and participates in staff meetings, training and in-service programs.
• Act as company representative for all incoming calls and customer inquiries.
• Manage and maintain personnel files ensuring 100% compliance.
• May have to drive a bus route, as required.
• Always adhere to FERPA regulations and remain confidential.
• Performs other duties as assigned. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications:

• High school diploma or equivalent required. Associate Degree preferred; will consider commensurate work experience.
• Four (4) years of related pupil transportation experience.
• Two (2) year supervisory experience preferred.
• Valid Driver License required.
• Class B CDL License with S and P endorsements required
• Subject to Background Check and Drug Screen.
• Subject to DOT Physical and Motor Vehicle Review.
• Knowledge of school system policies and procedures.
• Hands-on management style with the ability to motivate and assist in leading the work of others.
• Must be detailed orientated and possess excellent organizational and analytical skills.
• Experienced in Microsoft Office Suite and overall computer skills necessary to maintain various state reporting requirements, computerized routing and management of services.
• Initiative and ability to work autonomously. 
• Excellent written, verbal and presentation communication skills.
• Ability to build and manage relationships, maintain confidential and meticulous records, and anticipate work needs and interact professionally with customers.  
• Must be reliable, extremely trustworthy, and able to work in a fast-paced environment.
• Committed to a Safety Lifestyle.

Physical Demands:

The following physical demands are occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. The job is performed under some temperature extremes and under conditions with some exposure to risk of injury and/or illness. Regularly required to talk and hear; specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift up-to 15 pounds at a time.

Offered Benefits:

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k Retirement Plan
• Financial Wellness Program
• Employee Assistance Program
• Cell Phone Plan Discount
• Paid Time Off
• Holiday Pay
• Paid Training
• Growing Company

Auxilio Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.