Overview
Join ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with Disney reservations, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.
The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for 25 - 40 hours per week (minimum number of hours required is 25). We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity.
**We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!
Responsibilities
- Participating in training and certification courses
- Providing excellent customer service by guiding and helping others with a friendly attitude
- Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
- Committing to and following through on working a minimum number of hours per week
- Being accountable in all areas of work with us
Qualifications
Standard Requirements
- Customer experience preferred but not required. Must have excellent communication skills and positive attitude
- Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
- Must demonstrate professionalism with excellent typing, communication and computer skills
- Must be skilled in spelling and grammar rules
- Must be willing to submit to standard background check, drug test, technology check and voice assessment
- Must be willing to work hard and strive for high customer satisfaction ratings
- Must be articulate with excellent command of the English language
- Must be 18 years old or older
- Must have a high school degree or equivalent
- Must be authorized to work in the US
- Must reside in the US
- Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
- Access to smart phone for system verification required
Technical Requirements (Read Carefully)
- CPU Speed Dual-Core 2.8 GHz or better
- Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
- No Atom, Celeron, Pentium, Opteron Processors
- Minimum Hard Drive Available Space: 20 GB
- Minimum Hard Drive Total Space: 60 GB
- Minimum Internet Download Speed: 10 mbs
- Minimum Internet Upload Speed: 3 mbs
- Maximum Network Latency: 120 ms
- Windows 10 (64bit) Operating System
- Minimum RAM: 4 GB
- Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem
- Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed
Skills & Requirements Qualifications
