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Disney Social Media Customer Support Jobs in Decatur, GA

Smarsh

Social Media Strategist

Atlanta, GA · On-site

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Summary We're looking for a creative and strategic Social Media Strategist to own our global ...

Joseph Studios LLC

Social Media Manager

Atlanta, GA

$20 - $25/hr

... support the Client's branding and new business objectives. Responsibilities The Social Media ... Manager will have the following duties and responsibilities, including but not limited to: * Create ...

Chicken Salad Chick

Social Media Coordinator

Atlanta, GA

  • Medical

  • Dental

  • Retirement

  • PTO

Support the development and execution of the social media content calendar across platforms ... Escalate customer concerns or brand risks as needed Trend & Culture Monitoring * Stay on top of ...

Joseph Studios LLC

Social Media Manager

Atlanta, GA · On-site

$20 - $25/hr

... support the Client's branding and new business objectives. Responsibilities The Social Media ... Manager will have the following duties and responsibilities, including but not limited to: * Create ...

Chicken Salad Chick

Social Media Coordinator

Atlanta, GA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Support the development and execution of the social media content calendar across platforms ... Escalate customer concerns or brand risks as needed Trend & Culture Monitoring * Stay on top of ...

UP Entertainment

Social Media Manager

Atlanta, GA · On-site

Social Media Manager Reports to: Editorial Director, Marketing Location: Atlanta - Hybrid FLSA ... Customer Support, etc.) as needed until issues are resolved. • Maintain accurate content ...

UP Entertainment

Social Media Manager

Atlanta, GA · Remote

... Marketing, Customer Support, etc.) as needed until issues are resolved. · Maintain accurate ... social media performance data. · Ability to create and edit platform-native social content ...

ATIA Ltd

Social Media Engineer

Atlanta, GA

Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...

Tombras

Associate Director, Social Media

Atlanta, GA · On-site

$110 - $170/hr

  • Medical

  • PTO

We're looking for an Associate Director of Social Media who can lead social strategy, drive ... in supporting one another. * Dog-friendly offices * Flexible PTO * Generous parental leave for ...

Omnicom

Social Media and Community Manager

Atlanta, GA · On-site

$109K/yr

Media Job Subfunction: Social Media and Influencer Marketing We are actively seeking an Atlanta ... customer care. Content Creation: Showcase your exceptional writing and creative skills to create ...

Ova Technologies

Customer service representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, chat, and social media platforms * Provide accurate ... Provide technical support for digital products and online services * Document customer interactions ...

AI Digital

Content Creator (Social Media)

Atlanta, GA · On-site +1

* Monitor social media trends and proactively identify timely, relevant content opportunities that ... to support campaigns, company initiatives, and business objectives. * Participate in content ...

Braven

Associate Director, Social Media

Atlanta, GA

  • Medical

  • Retirement

  • PTO

... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ... What You'll Do Social media strategy and channel ownership (40%) * Develop and own Braven's social ...

Braven

Associate Director, Social Media

Atlanta, GA · On-site

  • Medical

  • Retirement

  • PTO

... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ... What You'll Do Social media strategy and channel ownership (40%) * Develop and own Braven's social ...

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All JobsDisney Social Media Customer Support JobsDisney Social Media Customer Support Jobs in Decatur, GA

Disney Social Media Customer Support information

See Decatur, GA salary details

$8

$23

$35

How much do disney social media customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for disney social media customer support in Decatur, GA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $27.93 per hour, depending on experience, location, and employer.

What is a Disney Social Media Customer Support?

A Disney Social Media Customer Support job involves assisting guests by responding to their inquiries, concerns, and feedback across various social media platforms. Representatives engage with customers in a friendly and professional manner, providing information about Disney products, services, and experiences. They help address issues, offer solutions, and ensure a magical customer experience while upholding Disney’s brand values. The role requires strong communication skills, familiarity with Disney offerings, and the ability to manage multiple interactions efficiently.

What does a typical day look like for someone working in Disney Social Media Customer Support?

A typical day in Disney Social Media Customer Support involves monitoring multiple social media platforms, responding to guest inquiries, troubleshooting issues, and escalating more complex cases to specialized teams when necessary. Team members often work collaboratively with marketing, public relations, and technical support to ensure accurate and timely responses that align with Disney's brand standards. You may also track feedback trends to help improve guest experiences and participate in team meetings to review best practices. The work is dynamic and fast-paced, with opportunities to learn and develop skills in digital communication and customer relations.

What are the key skills and qualifications needed to thrive in Disney Social Media Customer Support, and why are they important?

To thrive as a Disney Social Media Customer Support representative, you need strong communication, problem-solving, and customer service skills, often supported by experience in social media management or online support roles. Familiarity with platforms like Sprinklr, Zendesk, or Hootsuite, as well as a general understanding of CRM systems, is highly beneficial. Patience, empathy, and the ability to maintain a positive brand voice under pressure make candidates stand out. These abilities ensure timely, accurate, and brand-consistent support for fans and customers across Disney's diverse social channels.

What are the most commonly searched types of Disney Social Media Customer Support jobs in Decatur, GA?

The most popular types of Disney Social Media Customer Support jobs in Decatur, GA are:

What are popular job titles related to Disney Social Media Customer Support jobs in Decatur, GA?

For Disney Social Media Customer Support jobs in Decatur, GA, the most frequently searched job titles are:

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The top searched job categories for Disney Social Media Customer Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Disney Social Media Customer Support jobs?

Cities near Decatur, GA with the most Disney Social Media Customer Support job openings:

Disney Social Media Customer Support jobs near you
Infographic showing various Disney Social Media Customer Support job openings in Decatur, GA as of August 2026, with employment types broken down into 77% Full Time, 14% Part Time, and 9% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $47,993 per year, or $23.1 per hour.

Social Media Strategist

Smarsh

Atlanta, GA • On-site

Full-time

Re-posted 10 days ago

Job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

We're looking for a creative and strategic Social Media Strategist to own our global organic social presence and continue evolving how Smarsh shows up across digital channels. This role is responsible for strategy and execution. You'll partner cross-functionally across the organization to bring a social-first perspective to campaigns, product launches, thought leadership, and brand storytelling. You'll also identify opportunities to amplify the voices of our employees, executives, and regulatory experts while creating content that builds brand awareness, engagement, and trust with our audiences.

The ideal candidate is equal parts strategist, storyteller, and collaborator, with a passion for turning complex topics into engaging social content and helping teams think differently about the role social plays in the broader marketing mix. Leveraging AI tools is second nature.

How will you contribute?
  • Own our global organic social media strategy across key platforms like LinkedIn and YouTube, ensuring it aligns with business priorities and brand objectives.
  • Manage the social media editorial calendar and balance competing priorities across product launches, campaigns, company news, and real-time industry conversations.
  • Partner with our Studio team to produce social-first content across a variety of formats, with a strong understanding of what captures attention and drives engagement.
  • Lead our executive thought leadership initiatives by identifying content opportunities, ghostwriting social posts, and helping our leaders build authentic, engaging personal brands.
  • Conceptualize and edit short-form video content optimized for social, applying platform best practices, strong hooks, and storytelling techniques to maximize performance.
  • Monitor performance, analyze audience insights, and use data to continually optimize content, creative, and channel strategy.
  • Manage and scale our employee advocacy program, empowering Smarsh team members to become trusted voices and extend the reach of our brand.
  • Extend the reach of high-performing organic social content through paid post boosting and maintain monthly boosting budget.
  • Occasionally travel to industry and company events to capture compelling social content, amplify key moments in real time, and develop content that extends the life of the event itself.
  • Monitor social media channels for brand mentions, flag comments or messages to stakeholders, and ensure response in a timely and professional manner.
  • Stay ahead of platform trends, emerging technologies, and AI tools, proactively bringing new ideas that keep the Smarsh social presence innovative and competitive.
What will you bring?
  • Bachelor's degree in Marketing, Communications, or related field.
  • 5+ years of experience managing social media for B2B tech companies, with a proven track record of growing engagement and community.
  • A strong eye for visual storytelling, with experience briefing creative teams on social-first assets and producing select content independently.
  • Excellent verbal and written communication skills, with a talent for creating content that connects with global audiences.
  • Experience building or scaling employee advocacy programs that leverage internal experts to build brand authority and trust.
  • Proficiency with social media management/analytics tools (ex. Sprout Social) and the ability to translate metrics into actionable growth strategies.
  • Strong project management instincts, including comfort balancing competing priorities and multiple projects in a fast-paced environment.
  • Familiarity with AI tools such as ChatGPT, Claude, Perplexity, or similar platforms to enhance content creation and streamline workflows.
  • Proven success building relationships and influencing cross-functional stakeholders across marketing, product, sales, and other teams.
  • A genuine passion for social media, emerging trends/platforms, and finding new ways to help brands connect with their audiences.
What will give you an edge?
  • Deep technical knowledge of the LinkedIn algorithm, YouTube SEO, and social media for AEO/SEO.
  • Experience with video editing tools (ex. Final Cut, Premiere, Descript, etc.) and/or a background in producing social-focused video content.
  • Experience developing executive thought leadership strategies and ghostwriting content for senior leaders.
  • Background working in highly regulated industries, such as financial services, cybersecurity, or compliance.
  • Experience with graphic design tools like Canva and/or Figma.
  • Knowledge of paid social amplification strategies and the ability to execute post boosting.
  • A strong portfolio showcasing your previous work.
$100,000 - $120,000 a year
 
The above base salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
 
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
 
Local cost of living assessments are done for each new hire at the time of offer.
About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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