Description
About Our Company
At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.
From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.
General Position Summary
The Associate Production Support Engineer is responsible for building, testing, and implementation of software code that supports and enables Lids' functional business system activities. Under close direction of Application Engineers, Senior Application Engineers, and/or the Team Lead, the Associate Production Support Engineer works as part of a project team and participates in application testing and developing enhancements that enable a positive end-user experience.
The Associate Production Support Engineer is responsible for communicating project status, any technical issues uncovered and their resolution. The Associate Application Engineer produces application programs in accordance with a specified business need while following Lids' IT technical development standards and processes.
Principle Duties & Responsibilities
Under the close supervision of the Application Engineers, Senior Application Engineers, and/or the Application Engineer Team Lead, the Associate Application Engineer is responsible for:
- Monitor and triage system incidents across D365, WMX, ADF-integrated workflows, and related applications to ensure operational continuity.
- Investigate and resolve production issues by analyzing logs, data flows, integrations, and system behavior to identify root causes.
- Manage incident lifecycle from initial detection through resolution, including documentation, communication, and post-incident follow-up.
- Serve as the first line of technical escalation for Warehouse Operations, Inventory Control, and Business Operations.
- Execute operational tasks such as data corrections, job restarts, and queue management when required to restore flow.
- Document recurring issues and patterns to drive long-term fixes, process improvements, or automation opportunities.
- Maintain knowledge base articles and runbooks to improve team efficiency and ensure consistent handling of known issues.
- Champion system stability and operational excellence, ensuring issues are resolved quickly and permanently.
Job Required Knowledge & Skills
- Basic knowledge of the manufacturing and distribution industry and its functions including the following areas: Finance, Manufacturing, Sales Order Entry, Supply Chain Management, Inventory Management, Retail Sales, and Merchandising.
- Strong interpersonal skills and the willingness to learn from other associates.
- Awareness of project management requirements.
- Excellent written and verbal communication skills with the ability to influence or persuade others in positive or negative circumstances.
- Ability to manage tasks with attention to detail and accuracy.
- Strong commitment to customer service.
- Strong problem solving and analytical skills.
- Ability and willingness for extended travel (business meetings and/or training).
What We Offer
- Comprehensive medical, dental, and vision coverage
- Retirement plan with company match
- 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
- Paid Time Off
- Generous employee discount and exclusive perks
- Ongoing career development, including discounted secondary education courses
- A collaborative, innovative, and team-oriented work environment
- Early Wage Access options to provide added financial flexibility
- Uncapped monthly bonus potential
Physical Demands & Requirements
- Ability to constantly sit at a desk in a sedentary work environment.
- Ability to frequently use a computer, keyboard, mouse, and other standard office equipment.
- Ability to occasionally stand and walk throughout the office.
- Ability to occasionally lift or move items up to 15 pounds.
- Ability to frequently communicate clearly and effectively, both verbally and in writing.
- Ability to occasionally present information to small and large groups, including team members and leadership.
- Ability to constantly view electronic/written materials and adjust focus when needed (i.e. computer screens, documents, etc.).
- The noise level in the work environment is usually moderate.
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.
Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.
Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.
