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Disaster Assistance Agent Jobs (NOW HIRING)

Contact Center Agent

$16.75 - $22.50/hr

The Contact Center Agent is responsible for answering inbound calls to support hurricane disaster ... Serve as a direct point of contact for individuals registering for disaster assistance. * Conduct ...

... disaster relief assistance. Agents serve as a critical point of contact during times of crisis ... Seasonal agent on the Surge Team * Shifts selected in 1-hour increments * Call center operates 24 ...

In the event of a hurricane or natural disaster, our company, Cortex, is committed to providing ... assistance to those affected. As part of our contingency plan, we are establishing a remote call ...

Customer Service Specialist II

MT · Remote

$33K - $40K/yr

... agent commissions, community numbers and discounts, emergency programs, severe repetitive loss ... date rules, and disaster assistance. * Process flood insurance policies using web-based ...

... agent commissions, community numbers and discounts, emergency programs, severe repetitive loss ... date rules, and disaster assistance. * Process flood insurance policies using web-based ...

Agent

San Jose, CA · On-site

$42/hr

... disaster, civil unrest, and threat monitoring. Transport the client to and from company location ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

Agent

Columbus, OH · On-site

$35/hr

... disaster, civil unrest, and threat monitoring. Transport the client to and from company location ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

Agent

New York, NY · On-site

$39/hr

... disaster, civil unrest, and threat monitoring. Transport the client to and from company location ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

... disaster, civil unrest, and threat monitoring. Transport the client to and from company location ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

Agent

Manhattan, NY · On-site

$39/hr

... disaster, civil unrest, and threat monitoring. Transport the client to and from company location ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

Agent

Manhattan, NY · On-site

$39/hr

... natural disaster, civil unrest, and threat monitoring.Transport the client to and from company ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

Agent

Kent, WA · On-site

$37 - $39/hr

... disaster, civil unrest, and threat monitoring. * Transport the client to and from company location ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

Agent

Seattle, WA · On-site

$20 - $26/hr

... disaster, civil unrest, and threat monitoring. * Transport the client to and from company location ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

Agent

New York, NY · On-site

$45/hr

... disaster, civil unrest, and threat monitoring. Transport the client to and from company location ... assistance-related programs. This information provides a brief benefit overview. Upon the ...

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Infographic showing various Disaster Assistance Agent job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.
Pearl Interactive Network
Telecommunications • 201 - 500 employees

$16.75 - $22.50/hr

Other

Posted 6 days ago


Pearl Interactive Network rating

5.0

Company rating: 5.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Seasonal Contact Center Agents (CCAs)

Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to join our talent community in preparation for future disaster relief efforts. Are you a natural problem solver with a friendly personality? Want to work in a place where your voice is valued and your growth is supported?

We're seeking contact center agents who love helping others, thrive in a team, and want more than just another job. Be the voice that makes a difference!

The Contact Center Agent is responsible for answering inbound calls to support hurricane disaster relief needs.

Operation Hours: 8 am - 8 pm EST Monday - Sunday

Compensation: Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately.

Preferred Locations: AL, AR, FL, GA, KY, KS, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, WV

Technical Equipment and Remote Office Requirements:

  1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply. Take a screenshot: After the test is complete and the screen is resized, take a screenshot that shows the results, including the speed scores, the map, and server details. Screenshot must be uploaded under your profile.
  2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
  3. Private and secure workspace within your home. Away from noise and distractions.
  4. Computer equipment, monitor, and headset provided.

Essential Duties and Responsibilities:

  • Serve as a direct point of contact for individuals registering for disaster assistance.
  • Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
  • Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
  • Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
  • Escalate dissatisfied callers to proper channels.
  • Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.
  • Enter information into Windows-based computer database as required, while following instructions and/or referrals.

Education and/or Work Experience Requirements:

  • High School Diploma or equivalent required
  • Must be a U.S. Citizen
  • Must have at least 6 months of customer service-related experience
  • Basic knowledge Microsoft Office Suite
  • Must have high-speed internet connection

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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