Disability Program Manager Jobs in British Columbia

Summary

The Disability Management Advisor (DTA) plays a key role in managing and advising on disability-related matters, including occupational and non-occupational injuries or illnesses. Reporting to the Leader of Disability Management, this role leads the Duty to Accommodate (DTA) process, provides expert case management services, and ensures effective coordination of employee absences, return-to-work planning, and workplace accommodations.

• Lead and manage the Duty to Accommodate process, including negotiation and finalization of DTA agreements.
• Provide complex case management for occupational and non-occupational claims, including interpretation of medical documentation.
• Coordinate return-to-work efforts and develop modified or alternative work arrangements.
• Offer expert consultation to management, HR, unions, and employees on medical absences, work suitability, and disability-related policies.
• Represent the employer in third-party proceedings and support legal/HR advisors in case preparation.
• Contribute to the creation and implementation of HR policies, training programs, and educational materials related to disability and accommodation.

Education & Qualifications:

• Baccalaureate degree in a health related discipline such as Occupational Health Nursing, Kinesiology, Physiotherapy or Occupational Therapy
• Five (5) to seven (7) years' recent related 

Skills and Abilities:

• Demonstrated knowledge of collective agreements and applicable legislation and regulations and their application to disability matters as well as demonstrated ability in legislative interpretation.
• Ability to organize work of self, identifying and managing multiple and complex priorities, meet deadlines, and work under pressure with minimum supervision.
• Demonstrated technical expertise and interpersonal skills to facilitate consultations and liaison with management, union representatives and with external legislative agencies.
• Excellent interpersonal, oral and written communication skills.
• Effective analytical and problem solving skills and abilities to outline recommendations to Leaders and outside agencies.
• Demonstrated understanding of conflict resolution techniques
• Demonstrated teaching skills utilizing adult education principles.
• Ability to work effectively, independently and in collaboration with others.
• Ability to develop and maintain working relationships at all levels of the organization.
• Demonstrated ability to identify, analyze, and resolve complex problems.
• Ability to provide leadership and advice to others on disability management and the DTA process.
• Demonstrated ability to operate related office equipment and computer programs.
• Physical ability to perform the duties of the position.

• A competitive salary: The salary range for this position is $46.37 - $66.66 per hour, depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul's Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul's Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Hybrid work opportunity.

Your Day to Day:

• Utilizes a medical case management model to assess, evaluate, plan and assist the Employee in coordinating all aspects of managing their absence due to occupational and non-occupational illness or injury, including Short Term Disability (STD) and Long Term Disability (LTD). This encompasses early intervention initiatives, evaluation of treatment plan for disabilities and coordination of all aspects of the rehabilitation plan.
• Interprets medical information provided in conjunction with job specific requirements and makes decisions regarding work suitability of each case. Challenges medical evidence as appropriate. Establishes relevant medical questionnaires to send to the physician for clarification of medical evidence provided as necessary.
• Determines if third party medical assessments are necessary and makes referrals for the same.
• In accordance with the collective agreement provisions and PHC policy, coordinates the Enhanced Disability Management Program.
• Manages the Duty to Accommodate (DTA) process to ensure the Employee's return to productive work is the result of a partnership between the Employee, Leader, Union and Insuring Agency. Meets regularly with Union representatives to review DTA files. Approves and signs off DTA agreements on behalf of Providence Health Care.
• Case manages complex WorkSafeBC claims, up to and including Return to Work (RTW) initiatives.
• Provides leadership to management, Human Resources, Unions and Employees regarding the need for health assessment to determine work suitability to ensure bona fide occupational requirements are met thereby mitigating risk for both the Employer and Employee. Indications are pre-employment, post hire and RTW after extended absence, including LTD and DTA requests.
• Coordinates with the designated Leader and Human Resources Advisor to conduct a physical and mental demands analysis of job to assist with functional assessment.
• Provides consultation and expertise to the Leader, Management, Union Representatives and Employees on case management; policies relative to general and specific medical absences and rehabilitation issues based on knowledge of the WCB Act, Human Rights legislation, collective agreement provisions and PHC policy and procedures.
• Represents PHC in court proceedings (e.g., ICBC cases) and human rights tribunals as required including liaising with legal counsel. Works with HR Advisors and/or legal counsel to gather and prepare evidence to support the Employer's position in arbitral proceedings regarding sick leave, GRTWs and accommodations and/or meets with arbitrators to review HEU files in situations where the Employee is challenging an accommodation decision.
• Develops and/or updates occupational health policies and procedures in collaboration with the Lead to maintain a safe and health work environment based on current research and/or recommendations of federal and provincial authorities.
• Develops, implements and evaluates educational programs and training materials for Managers, Leaders, Supervisors and staff in relation to attendance enhancement, return to work initiatives and duty to accommodate responsibilities.
• Collects and analyzes data on sick absences and prepares applicable reports and proposals for internal and external use.
• Performs other related duties as required.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization's long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xmkwym (Musqueam), Skwxwu7mesh (Squamish), and Slilwta/Selilwitulh (Tsleil-Waututh) Nations.