Disability Case Associate Jobs in Waterloo, ON (NOW HIRING)

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

You will lead and support a network of clinicians, ensure high-quality service delivery, contribute to program development, and support national crisis response coverage, including after-hours operations. In this role you will report to the CMS Clinical Manager and Team Lead.

What You'll Be Doing

• Lead, coach, and support clinicians and associates across the assigned region.
• Oversee the delivery, quality, and performance of Crisis Management Services (CMS).
• Recruit, onboard, train, and provide clinical consultation to network clinicians.
• Manage regional clinical resources and respond to customer and operational needs.
• Collaborate with leadership on strategy, program development, and service improvements.
• Ensure services meet quality, accreditation, client satisfaction, and financial objectives.
• Participate in on-call rotation and provide expertise in crisis intervention, trauma-informed care, and case management.

What We're Looking For

• Master’s Degree in Social work, Counselling, or Psychology, with professional registration.
• Minimum 5 years of clinical counselling experience in crisis and trauma and 1 year in a supervisory or management role.
• Expertise in crisis management, trauma-informed care, quality assurance, and clinical service delivery.
• Experience ensuring compliance with professional, legal, ethical, and accreditation standards.
• Strong leadership, communication, presentation, organizational, and stakeholder management skills.
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
• Proven ability to drive service excellence, accountability, and continuous improvement.
• French fluency is strongly preferred; bilingual candidates will be prioritized.

Why Work With Us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

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