Disability Case Associate Jobs in Waterloo, ON (NOW HIRING)

At Sun Life,we'redriven by our Purpose: helping our Clientsachieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You'll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Length of Term: January to April 2027 (4 months)

Please note: This opportunity is available to students with a graduation date of April 2027 or later

Are you passionate about health care and interested in contributing to the health of Canadians? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Life & Disability, our mandate is to support our Clients, both employees and employers, in the relentless pursuit of better health.

We are responsible for managing disability claims to resolution. This includes:

• Determining eligibility to disability benefits

• Implementing the right interventions to support timely recovery and return to work

• Supporting Clients during the absence and return to work period

What will you do?

• Use the knowledge and medical concepts you have learned to support Disability Case Managers in managing their disability claims, working in partnership with them to help them bring their files to resolution

• Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

• Engage clients through open and respectful verbal and written communication to understand the medical, social and personal dimensions of their workplace absence

• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work

• Collaborate with the Disability Case Managers on developing and maintaining outcome-focused case management plans to help plan members return to work

What do you need to succeed?

• Passionate: You are eager to understand the impact of different diagnoses (musculoskeletal, cardiac, mental health, etc.) on the lives of the plan members

• Curious: You want to understand the complete story and have a passion for improving the health and well-being of Canadians

• Analytical: You are detail oriented, you ask the right questions to uncover the information and are thorough in your pursuit

• Proactive and Innovative: You love being busy and thrive with variety in your work, you see opportunities where others don't see solutions and you are good at thinking "outside the box"

• Great communicator: You have the client at heart, you listen and you demonstrate empathy through written and verbal communication

• Resourceful and Collaborative : You may not have all the answers, but you can figure out how to get them and will work collaboratively across teams to meet our clients' needs

• Teamwork: You are caring at heart and are open to collaborating continually with your colleagues to serve our clients in exceptional ways

• Resilient: You are able to handle and overcome difficult and stressful situations and take these situations as learning opportunities

What is in it for you?

• A friendly, collaborative, and inclusive culture where you're an innovator and trusted partner

• An environment of continuous learning and improvement

• We're honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work Canada

• Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas and learn new skills

• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

04/09/2026