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Disability Assistant Jobs in Worcester, MA (NOW HIRING)

UMass Med School

Disability Coordinator

Westborough, MA · On-site

$55K/yr

Disability Coordinator Minimum Salary US-MA-Westborough Job Location 4 weeks ago(6/25/2026 2:28 PM ... Provide customer service to Mass Health clients to assist them with the complex benefit enrollment ...

Dental Care Alliance

Dental Assistant

Sturbridge, MA · On-site

$23 - $26/hr

Life insurance and disability benefits * 401(k) plan * Support for continuing education and ... If you are a dedicated Dental Assistant looking to advance your career in a modern, patient ...

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All JobsDisability JobsDisability Assistant JobsDisability Assistant Jobs in Worcester, MA

Disability Assistant information

See Worcester, MA salary details

$9

$22

$44

How much do disability assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for disability assistant in Worcester, MA is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.74 and $25.59 per hour, depending on experience, location, and employer.

What is a disability assistant?

A Disability Assistant provides support to individuals with disabilities, helping them with daily activities, mobility, communication, and personal care. They may work in homes, schools, workplaces, or healthcare settings to ensure clients have the assistance needed to live independently and comfortably. Responsibilities can include assisting with medical appointments, household tasks, and social interactions. This role requires patience, empathy, and strong communication skills.

What does a disability assistant do?

A typical day for a Disability Assistant often involves assisting clients with daily living activities such as mobility, hygiene, meal preparation, and participating in community activities. You may also help implement individual care plans, document progress, and communicate observations to healthcare professionals or family members. Disability Assistants frequently collaborate with occupational therapists, nurses, social workers, and family caregivers to provide holistic support tailored to each client’s needs. This teamwork ensures a safe, supportive environment where clients can maintain as much independence as possible while achieving their personal goals.

What skills and qualifications are needed to be a disability assistant?

To thrive as a Disability Assistant, you need knowledge of disability support practices, personal care techniques, and basic first aid, often complemented by a relevant certification such as a Certificate III in Individual Support. Familiarity with assistive technology, mobility aids, and documentation or case management systems is also valuable. Key soft skills include patience, empathy, strong communication, and the ability to adapt to individuals’ specific needs. These skills are essential for providing effective, respectful, and person-centered support to individuals with disabilities in various care settings.

What are the most commonly searched types of Disability jobs in Worcester, MA?

The most popular types of Disability jobs in Worcester, MA are:

What job categories do people searching Disability Assistant jobs in Worcester, MA look for?

The top searched job categories for Disability Assistant jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Disability Assistant jobs?

Cities near Worcester, MA with the most Disability Assistant job openings:

Disability Assistant jobs near you
Infographic showing various Disability Assistant job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $47,329 per year, or $22.8 per hour.

Lead Disability Assistant

University of Massachusetts Medical School

Westborough, MA • On-site

$43K - $58K/yr

Full-time

Re-posted 15 days ago

Job description

Overview
POSITION SUMMARY:
Under the general supervision of the Operations Manager, the Lead Disability Assistant is responsible for the coordination of administrative processing of disability determinations for all in and out of state contracts. This position is responsible for making strategic decisions on case assignment and for keeping cases on timeline. The Lead Disability Assistant is responsible for work flow management and training of Disability Assistants as well as performing those front line functions when necessary to maintain unit production standards. This position is the primary hub for all incoming/outgoing correspondence, disability supplements, and is the primary interface with clients, agencies, and DES staff regarding incoming and outgoing medical information, mail, transportation and records. Decisions made in this area directly impact the timeline for the disability review process, the workload of review staff, and the determination of benefits for all in and out of state agency applicants. The Lead Disability Assistant is a primary customer service interface for DES' SPMP with clients and external agencies.
Responsibilities
ESSENTIAL FUNCTIONS:
  • Manage unit work flow, assuring the proper numbers of Disability Assistants are assigned to each task on a daily basis.
  • Train new and existing Disability Assistants in work functions and job duties.
  • Monitor customer service phone queues for adequate coverage and provide call escalation response for front line staff.
  • Monitor unit key performance indicators.
  • Act as unit Disability Liaison for agency partner inquiries and issues.
  • Track priority case requests and ensure prompt completion of work on such cases.
  • Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases.
  • Make complex decisions regarding privacy matters associated with the client's case, including determination of who DES may exchange information with regarding the client's case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and individual consultation.
  • Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development.
  • Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP.
  • Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly.
  • Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process.
  • Make decisions for rescheduling of clients' clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP. Explain complex state and federal regulations to clients, agencies and medical providers, answer disability process questions as they arise.
  • Perform other duties as required.

Qualifications
REQUIRED QUALIFICATIONS:
  • 2-Year College Degree in business or a related field
  • 5-7 years of relevant office experience
  • Demonstrated knowledge of medical terminology or willingness to take a course in Medical Terminology
  • Knowledge of HIPAA laws and regulations especially as it refers to the confidentiality of PHI
  • Knowledge of Microsoft Office products, Word, Excel, PowerPoint, and Outlook
  • Demonstrated ability to monitor and generate reports
  • Requires organizational and excellent interpersonal skills, oral and written communication skills necessary to interact with all levels of personnel.

Additional Information
PREFERRED QUALIFICATIONS:
  • Experience in a medical setting
  • Knowledge of DEScovery database
  • Experience working as a member of an inbound/outbound call center
  • Experience training staff on complex tasks
  • Ability to create power point demonstrations for the purpose of training staff
  • Thorough understanding of DES's processes and procedures pertaining to all in and out of state contracts
  • Ability to create processes and procedures for new programs as need arises.

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