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Directv Retention Jobs (NOW HIRING)

AccuWeather Careers

Human Resources Intern

State College, PA

$14.75 - $19.50/hr

Exposure to the full employee lifecycle (recruitment, onboarding, training, retention). * Hands-on ... DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast's Xfinity X1 and ...

AccuWeather Careers

Human Resources Intern

State College, PA · On-site

$14.75 - $19.50/hr

Exposure to the full employee lifecycle (recruitment, onboarding, training, retention). * Hands-on ... DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast's Xfinity X1 and ...

AccuWeather Careers

Human Resources Intern

State College, PA · On-site

$14.75 - $19.50/hr

Exposure to the full employee lifecycle (recruitment, onboarding, training, retention). * Hands-on ... DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast's Xfinity X1 and ...

ALLO Fiber

First Impression Specialist Intern

North Platte, NE · On-site

$14.50 - $19.50/hr

... DIRECTV. The student will also have the opportunity to work with Field Marketing and Events to ... We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on ...

AccuWeather Careers

Account Executive

State College, PA · On-site +1

... retention and referrals • Close new business while shortening historical sales cycles • Lead ... DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast's Xfinity X1 and ...

AccuWeather Careers

Account Executive

State College, PA · Remote

... retention and referrals • Close new business while shortening historical sales cycles • Lead ... DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast's Xfinity X1 and ...

AccuWeather Careers

Account Executive

State College, PA · Remote

... retention and referrals Close new business while shortening historical sales cycles Lead and manage ... DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast's Xfinity X1 and ...

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All JobsDirectv Retention Jobs

Directv Retention information

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$22K

$61.4K

$85.5K

How much do directv retention jobs pay per year?

As of Jun 8, 2026, the average yearly pay for directv retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DIRECTV Retention Specialist, and why are they important?

To thrive as a DIRECTV Retention Specialist, you need strong customer service skills, problem-solving abilities, and knowledge of company products and policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony, and retention scripting systems is typical in this role. Excellent communication, active listening, and persuasive negotiation skills help you build rapport and address customer concerns effectively. These skills are crucial for retaining customers, minimizing churn, and supporting company revenue goals in a competitive market.

What is the difference between Directv Retention vs Directv Customer Service Representative?

AspectDirectv RetentionDirectv Customer Service Representative
Primary RoleRetaining customers, handling cancellations, offering retention dealsAssisting customers with inquiries, troubleshooting, account management
Required SkillsNegotiation, persuasion, product knowledgeCommunication, problem-solving, technical knowledge
Work EnvironmentCall center, sales-focusedCall center, support-focused

While both roles involve working in a call center environment for Directv, Directv Retention specialists focus on customer retention and cancellations, often negotiating to keep customers. Customer Service Representatives handle general inquiries and technical support. The key difference lies in the primary goal: retention versus support.

What are the most common challenges faced in a DIRECTV Retention role, and how can they be effectively addressed?

One of the most common challenges in a DIRECTV Retention role is handling customers who are frustrated or considering canceling their services. Success in this role often relies on strong communication skills, empathy, and a thorough knowledge of current promotions and service features to present compelling reasons for customers to stay. Team members frequently collaborate with sales and customer service teams to ensure a seamless experience and to provide tailored solutions. Ongoing training and support from supervisors help staff stay up-to-date with product knowledge and effective negotiation techniques, making it easier to address objections and improve retention rates.

What are DIRECTV retention specialists?

DIRECTV retention specialists are customer service representatives who focus on retaining existing DIRECTV customers who may be considering canceling their service. Their main role is to address customer concerns, offer solutions or incentives, and ensure a positive experience to encourage customers to remain with the company. They often handle calls about billing issues, service downgrades, or dissatisfaction and are trained to negotiate and present offers that align with company policies. Excellent communication and problem-solving skills are essential for this position.
Infographic showing various Directv Retention job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Owner Success Manager

Chipr Home Solutions

Salt Lake City, UT • On-site

$80K - $120K/yr

Full-time

Posted 2 days ago

Job description

Job Type
Full-time
Description
Partner/Owner Success Manager (OSM)
Chipr is a national master dealer representing some of the largest telecommunications brands in the country, including AT&T, T-Mobile, Verizon, DirecTV, and regional fiber carriers. We specialize in broadband, TV, and wireless sales through face-to-face acquisition channels including Door-to-Door (D2D), Multi-Dwelling Unit (MDU), and B2B sales.
As part of our growth strategy, Chipr partners with independent sales organizations and emerging businesses that are looking to scale within the telecom industry. Many of these organizations cannot secure direct carrier relationships on their own, so Chipr provides the infrastructure, operational support, technology, and carrier access needed to help them grow successful sales organizations.
The Owner Success Manager (OSM) is responsible for recruiting, onboarding, developing, and performance-managing independent partner organizations operating under the Chipr platform. This role acts as a strategic advisor and operational partner to business owners, ensuring they have the tools, resources, coaching, and accountability needed to succeed.
The OSM plays a critical role in executing Chipr's brand promise of providing the systems, frameworks, and support that empower partners to scale sustainably and achieve strong sales performance.
Requirements
Relationship Management & Partner Growth
  • Serve as the primary business advisor for a portfolio of independent partner organizations and owners
  • Develop strong relationships with partner leadership teams to drive long-term growth and retention
  • Guide partners through Chipr's growth framework from Emerging Partner to Strategic Partner status
  • Conduct weekly and bi-weekly business reviews focused on sales performance, operational health, staffing, and growth planning
  • Act as the liaison between partners and internal departments including Operations, Finance, Reporting, Compliance, and Leadership
Performance Management & Accountability
  • Monitor and drive partner revenue performance to ensure carrier targets and minimum production requirements are achieved
  • Analyze sales attainment, productivity, and operational reporting to identify performance trends and growth opportunities
  • Develop and execute corrective action plans for underperforming partners
  • Track and manage key business metrics including:
    • Owner Production Weight
    • Headcount Growth & Productivity
    • Carrier target attainment
    • Revenue and activation performance
    • Partner retention and scalability
  • Hold partners accountable to operational standards, compliance expectations, and sales performance benchmarks
Onboarding & Partner Enablement
  • Lead the onboarding and launch process for newly recruited partner organizations
  • Execute Chipr's standardized onboarding and enablement workflows to ensure operational readiness
  • Train partners on Chipr systems, reporting platforms, carrier programs, and field execution strategies
  • Support new partners through early-stage growth and accelerate time-to-first-sale success
  • Ensure partner records, staffing data, and reporting structures remain accurate across internal systems
Market Execution & Field Support
  • Coordinate market initiatives, blitzes, and localized incentive programs to drive production growth
  • Conduct in-market visits to provide hands-on coaching, operational support, and strategic guidance
  • Partner with leadership to identify expansion opportunities and high-potential growth markets
  • Support partners with staffing strategy, market scalability, and field execution planning
  • Maintain a strong understanding of carrier initiatives, market conditions, and competitive landscape to better support partner success

Requirements:
Experience
  • 2-4 years of experience in account management, sales leadership, or channel operations.
  • Proven track record of managing client or partner relationships and hitting revenue targets.
  • Experience in the telecommunications industry or Door-to-Door (D2D) sales is a significant plus.

Core Competencies
  • Relationship-Driven: Ability to build trust quickly with entrepreneurial personalities.
  • Analytical: Comfortable reading sales dashboards and identifying trends in performance data.
  • Operational Excellence: Highly organized with the ability to manage multiple partner accounts simultaneously.
  • Communication: Strong verbal and written skills for executive-level reporting and partner coaching.

Compensation
  • Base Salary: $70,000 - $80,000
  • Performance-Based Commission: Up to $40,000
  • Total On-Target Earnings (OTE): $80,000 - $120,000+ annually

Salary Description
$80k - $120k

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