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Directv Retention Jobs (NOW HIRING)

DIRECTV

Lead Media Manager

New York, NY · On-site

$100K - $183K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Los Angeles, CA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

El Segundo, CA · On-site

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

Directv

Director, Finance Technology

El Segundo, CA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

San Diego, CA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Santa Ana, CA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Philadelphia, PA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

Directv

Lead Media Manager

New York, NY · Remote

$100K - $183K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

El Segundo, CA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Chicago, IL · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Atlanta, GA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Austin, TX · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Houston, TX · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Dallas, TX · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Corona, CA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

Director, Finance Technology

Oakland, CA · Remote

$122K - $221K/yr

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

Directv

IT Technical Portfolio Manager

El Segundo, CA · Remote

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

DIRECTV

IT Technical Portfolio Manager

El Segundo, CA · On-site

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with ...

Chipr

Owner Success Manager

Salt Lake City, UT

$70K - $120K/yr

... DirecTV, and regional fiber carriers. We specialize in broadband, TV, and wireless sales through ... Partner retention and scalability * Hold partners accountable to operational standards, compliance ...

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All JobsDirectv Retention Jobs

Directv Retention information

See salary details

$22K

$61.4K

$85.5K

How much do directv retention jobs pay per year?

As of Jun 7, 2026, the average yearly pay for directv retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DIRECTV Retention Specialist, and why are they important?

To thrive as a DIRECTV Retention Specialist, you need strong customer service skills, problem-solving abilities, and knowledge of company products and policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony, and retention scripting systems is typical in this role. Excellent communication, active listening, and persuasive negotiation skills help you build rapport and address customer concerns effectively. These skills are crucial for retaining customers, minimizing churn, and supporting company revenue goals in a competitive market.

What is the difference between Directv Retention vs Directv Customer Service Representative?

AspectDirectv RetentionDirectv Customer Service Representative
Primary RoleRetaining customers, handling cancellations, offering retention dealsAssisting customers with inquiries, troubleshooting, account management
Required SkillsNegotiation, persuasion, product knowledgeCommunication, problem-solving, technical knowledge
Work EnvironmentCall center, sales-focusedCall center, support-focused

While both roles involve working in a call center environment for Directv, Directv Retention specialists focus on customer retention and cancellations, often negotiating to keep customers. Customer Service Representatives handle general inquiries and technical support. The key difference lies in the primary goal: retention versus support.

What are the most common challenges faced in a DIRECTV Retention role, and how can they be effectively addressed?

One of the most common challenges in a DIRECTV Retention role is handling customers who are frustrated or considering canceling their services. Success in this role often relies on strong communication skills, empathy, and a thorough knowledge of current promotions and service features to present compelling reasons for customers to stay. Team members frequently collaborate with sales and customer service teams to ensure a seamless experience and to provide tailored solutions. Ongoing training and support from supervisors help staff stay up-to-date with product knowledge and effective negotiation techniques, making it easier to address objections and improve retention rates.

What are DIRECTV retention specialists?

DIRECTV retention specialists are customer service representatives who focus on retaining existing DIRECTV customers who may be considering canceling their service. Their main role is to address customer concerns, offer solutions or incentives, and ensure a positive experience to encourage customers to remain with the company. They often handle calls about billing issues, service downgrades, or dissatisfaction and are trained to negotiate and present offers that align with company policies. Excellent communication and problem-solving skills are essential for this position.
Infographic showing various Directv Retention job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,368 per year, or $29.5 per hour.
Lead Media Manager

Lead Media Manager

DIRECTV

New York, NY • On-site

$100K - $183K/yr

Full-time

Posted 5 days ago

DIRECTV rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

45th of 76 rated telecommunications companies

Job description

DIRECTV is looking for a results-driven and technically fluent Lead Media Manager to join our growing team. In this role, you will own and drive paid media strategy across all app-based ecosystems, including connected devices, TV OEM platforms, and mobile/tablet apps, playing a critical part in how we acquire and grow our user base at scale.
You will bring deep hands-on expertise across major TV OEM platforms such as Roku, Amazon, Samsung, LG, and Vizio, as well as mobile app acquisition channels including Apple Search, Google UAC, and Meta App Ads. Your ability to lead measurement and attribution strategy using tools like AppsFlyer will be essential to optimizing campaign performance and ensuring accurate tracking across complex app media environments.
This is a high-impact, cross-functional role where you will serve as the primary media point of contact for TV OEM advertising, mobile app advertising, and editorial teams, while collaborating closely with sales, product, creative, analytics, and technology partners to grow the user base, increase installs, and drive sales through app-based media.
Here's what you'll do:
  • Develop and execute paid media strategy through:
    • Connected device and TV OEM platforms (e.g., Roku, Amazon, Samsung, LG, Vizio).
    • Media activations driving to app ecosystems (Apple Search, Google UAC, Meta App Ads, and other social platforms driving to app environments).
  • Lead measurement and attribution strategy across the app media ecosystem (including IAP and app-to-web flows), overseeing MMP-based (AppsFlyer) campaign tracking and performance optimization.
  • Serve as primary media point of contact for TV OEM advertising and editorial teams.
  • Partner closely with sales channel owners, product teams, creative, analytics, and tech to ensure traffic quality and performance alignment.

What you'll need to be successful:
  • 3 - 5 years of experience planning and executing connected device, TV OEM, or app-based performance media campaigns.
  • Direct experience working with major TV OEM ecosystems (e.g., Roku, Amazon, Samsung, LG, Vizio). Mobile app acquisition platform experience is a plus.
  • Hands-on experience with mobile measurement platforms (AppsFlyer, Adjust, Branch, Kochava, etc.).

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
This is a remote position that can be located anywhere in the contiguous United States. #LI-Remote
A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES: $100,947 - $183,299
Low (N1): $100,947 - $151,421
Mid (N2): $106,260 - $159,390
High (N3): $116,886 - $175,329
Top (N4): $122,199 - $183,299
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
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