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Directory Assistant Jobs in Reno, NV (NOW HIRING)

Fragrance.com

Desktop Support Technician

Reno, NV · On-site

$55K - $60K/yr

On-board and off-board employees, including setting up and retiring accounts in Active Directory ... those procedures. * Assist with other technology-related projects, deployments, and issues as ...

Sugar Bowl Resort

IT Support Specialist

Norden, CA

... Familiarity with Active Directory, Group Policy, and basic user account management Working ... Assist with department moves and workstation relocations across resort locations Install, maintain ...

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

... Directory, Group Policy, and basic user account management • Working knowledge of server room ... Assist with department moves and workstation relocations across resort locations • Install ...

State of Nevada (NV)

IT TECHNICIAN 3

Carson City, NV · On-site

$53K - $78K/yr

This position requires knowledge of Active Directory. Under the authority of NRS 239B.010.1(b), the ... Ability to: analyze problems, develop alternatives, and recommend appropriate solutions; assist ...

Casino Fandango

IT Tech I

Carson City, NV · On-site

Be responsible to assist in maintaining the network infrastructure including, but not limited to, servers, active directory, switches, wiring and mail applications. * Maintain the confidential nature ...

CASINO FANDANGO

IT Tech I

Carson City, NV · On-site

Be responsible to assist in maintaining the network infrastructure including, but not limited to, servers, active directory, switches, wiring and mail applications. * Maintain the confidential nature ...

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Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.
What are popular job titles related to Directory Assistant jobs in Reno, NV? For Directory Assistant jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Directory Assistant jobs in Reno, NV look for? The top searched job categories for Directory Assistant jobs in Reno, NV are:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Desktop Support Technician

Fragrance.com

Reno, NV • On-site

$55K - $60K/yr

Full-time

Posted 18 days ago

Job description

Position Title: Desktop Support Technician I (Entry-Level)

Department: IT – Infrastructure Services

Reports to: Manager of IT

Classification: Hourly


OVERVIEW:

The Desktop Support Technician I is the front line of technology support for our on-site and remote employees — troubleshooting hardware and software issues, keeping equipment running, and making sure people can do their jobs without technology getting in the way.

This is an entry-level, on-site position. We're looking for someone with the right instincts: curious, hands-on, comfortable researching an unfamiliar problem, and reliable enough to show up and follow through every day. If you've built your own PC, set up a home network, tinkered with a Raspberry Pi, run your own home server, or you're simply the person everyone in your life calls when their computer breaks — you already have the foundation this role is built on. We'll teach you our systems, our tools, and our processes. What you bring is the drive to learn and the follow-through to get things done.

The position reports to the IT Infrastructure Services Manager, with day-to-day direction and guidance provided by the systems team, and is not a hybrid / remote position.

RESPONSIBILITIES:

  • Provide front-line technical support to on-site and remote employees for desktop hardware and software.
  • Configure, install, upgrade, and troubleshoot supported hardware and software, including PCs, printers, handheld Android scanners, and phones.
  • Reset passwords and handle day-to-day account and access requests.
  • On-board and off-board employees, including setting up and retiring accounts in Active Directory, Microsoft 365, VOIP phones, and other systems.
  • Perform user moves between desks, including desktops, monitors, printers, and other equipment as needed. (Must be able to lift 50 lbs and comfortably work under desks and tables.)
  • Follow documented procedures for common requests, and know when and how to escalate issues that fall outside those procedures.
  • Assist with other technology-related projects, deployments, and issues as directed.
  • Take part in the after-hours on-call and weekend rotation.
  • Be available to work extended hours during the retail holiday season and other periods of high volume.
  • Perform occasional travel, when necessary, between company sites.

WHAT YOU'LL NEED:

We care more about aptitude and drive than a specific resume. Whether it comes from a job, an internship, coursework, or your own time at home, the following all count:

  • Comfortable troubleshooting Windows PCs and laptops, with hands-on experience repairing or upgrading hardware (swapping drives, RAM, etc.)
  • A working understanding of basic networking concepts — WiFi, routers, IP addresses. A home network or personal lab setup counts.
  • Some exposure to user account management (Active Directory, Microsoft 365, Google Workspace, or similar).
  • Comfortable with iOS and Android mobile devices; experience with handheld scanners a plus.
  • Able to research an unfamiliar problem and work through it methodically, using available tools and resources.
  • Strong communication skills and a customer-service mindset.
  • A genuine interest in technology — you like figuring out how things work.