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Director Workforce Management Jobs in Springfield, TN

Simmons Bank

Workforce Planning Manager

Nashville, TN · On-site

Deep understanding of workforce management principles in a retail, contact center, or service environment. * Proven ability to influence leaders without direct authority. * High attention to detail ...

Lyft

Contingent Workforce Program Lead

Nashville, TN · On-site

You'll report to the contingent workforce program manager and help the team prepare to grow their ... Experience working in any Vendor Management System (VMS) * Self-directed, detailed oriented problem ...

Socket.dev

Contingent Workforce Program Lead

Nashville, TN · On-site

$72 - $90/hr

You'll report to the contingent workforce program manager and help the team prepare to grow their ... Experience working in any Vendor Management System (VMS) * Self-directed, detailed oriented problem ...

Lyft

Contingent Workforce Program Lead

Nashville, TN · On-site

You'll report to the contingent workforce program manager and help the team prepare to grow their ... Experience working in any Vendor Management System (VMS) * Self-directed, detailed oriented problem ...

kgs

Call Center Operations Manager

Nashville, TN

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Oversee workforce management activities including staff scheduling, shift assignments, leave ...

kgs

Call Center Operations Manager

Nashville, TN

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Oversee workforce management activities including staff scheduling, shift assignments, leave ...

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All JobsWorkforce Management JobsDirector Workforce Management JobsDirector Workforce Management Jobs in Springfield, TN

Director Workforce Management information

See Springfield, TN salary details

$31.6K

$110.9K

$184.6K

How much do director workforce management jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director workforce management in Springfield, TN is $110,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $148,300.00 per year, depending on experience, location, and employer.

What does a director workforce management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the director workforce management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What cities near Springfield, TN are hiring for Director Workforce Management jobs?

Cities near Springfield, TN with the most Director Workforce Management job openings:

Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in Springfield, TN as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $110,947 per year, or $53.3 per hour.

Director, Store Operations (Workforce Management)

Dollar General

Goodlettsville, TN • On-site

Full-time

Re-posted 7 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,615 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
General Summary:
Provide leadership and oversight to the store operations workforce management team and ensure the successful administration of workforce management software. Direct the labor planning function to ensure store labor expense tracks to the financial plan and is optimized to drive store performance. Provide strategic leadership in developing optimizations for both the WFM team's way of work and field labor operations.
*Location: SSC (In office)
Duties & Responsibilities:
  • Leadership and optimization of the workforce management software solution and labor models including management of system driver data, store scheduling models, and store staffing models. Ensures 100% accuracy in issued labor budgets.
  • Leadership of Retail labor expense management which includes budgeting, forecasting, ad hoc analytics, and reporting on all labor expense accounts totaling greater than $4 Billion annually. Reconciliation of variances to LY, budget, and forecast (minimal variance to forecast is the expectation).
  • Create and implement labor productivity and effectiveness initiatives that demonstrate improved expense management or revenue. Ability to lead changes inclusive of gathering organizational buy-in and effectively cascading through field operations.
  • Create and lead training initiatives to ensure proper education of field users and increase system adoption. Regularly interact with field leaders to gather perspectives and opportunities then action on the feedback.
  • Provide oversight and recommend enhancements to the Store Operations sales planning & exceptions processes and production of Operating Statements (store-level P&Ls).
  • Work cross functionally representing Store Operations on enterprise wide initiatives and projects.

Qualifications
Knowledge, Skills and Abilities:
  • Lead strategic and analytical store operating model work through teams composed of direct reports, cross functional representatives and field partners. Strong project management and time management skills required. Ability to manage competing priorities.
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Expertise in WFM software such as Legion, Kronos/UKG, or Reflexis. Strong understanding of WFM software offerings such as pay rules, time & attendance, scheduling rules and engines, demand forecasting, earned wage access programs, and employee engagement. Strong understanding of SaaS development cycles, UAT, troubleshooting, and end user support.
  • Experience using AI tools to increase productivity and operational results.
  • Strong knowledge and comfortability with MS Office (Word, Excel, and PowerPoint). Experience with Access database is preferred.
  • Expertise in business intelligence tools and techniques such as 1010data, Microsoft PowerBI, PowerQuery, Tableau, Qlik Sense, APT, etc.
  • Experience with enterprise financial and HCM systems such as Oracle, Anaplan, SAP, Workday, etc.

Work Experience and/or Education:
  • Bachelor's degree in a related field (Business Administration, Finance, Engineering, Analytics, etc.) required, MBA preferred.
  • At least 5 years of leadership experience in retail, convenience, or QSR workforce management.
  • Experience in leadership and development of teams.

What Dollar General employees say

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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