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Director Workforce Management Remote information

What does a Director of Workforce Management (Remote) do?

A Director of Workforce Management (Remote) oversees the strategic planning, implementation, and optimization of workforce scheduling, forecasting, and staffing operations for an organization. They use data analytics to ensure the right number of employees are scheduled at the right times to meet business goals, often working across multiple locations or remote teams. This role typically involves collaborating with HR, operations, and leadership to improve efficiency, manage labor costs, and enhance employee satisfaction. Remote Directors use digital tools and communication platforms to lead their teams and ensure smooth operations from a distance.

How does a Director of Workforce Management typically collaborate with other departments in a remote work environment?

As a Director of Workforce Management in a remote setting, you will regularly partner with leaders from operations, IT, HR, and finance to ensure workforce strategies align with business goals. Collaboration often involves virtual meetings to analyze staffing data, address productivity challenges, and implement scheduling solutions across distributed teams. You'll also coordinate with technology teams to optimize workforce management tools and with HR to drive employee engagement and retention initiatives tailored for remote teams. Effective communication and cross-functional teamwork are essential for success in this role.

What is the difference between Director Workforce Management Remote vs Workforce Management Analyst?

AspectDirector Workforce Management RemoteWorkforce Management Analyst
CredentialsBachelor's degree in Business, Analytics, or related field; often requires experience in workforce planningBachelor's degree in Business, Analytics, or related field; entry to mid-level experience
Work EnvironmentRemote leadership role overseeing teams and strategic planningRemote or on-site data analysis and reporting
Industry UsageCommon in call centers, customer service, and large enterprise sectorsUsed across similar industries for data-driven workforce decisions

The main difference is that the Director Workforce Management Remote focuses on strategic leadership and managing teams remotely, while the Workforce Management Analyst concentrates on data analysis and reporting to support workforce decisions. Both roles require similar educational backgrounds but differ in scope and seniority.

What key skills and qualifications are needed to thrive as a Director Workforce Management (Remote), and why are they important?

A Director Workforce Management (Remote) needs a solid background in workforce planning, analytics, and organizational leadership, typically supported by a bachelor’s or master’s degree in business, HR, or a related field. Expertise with workforce management software (such as Kronos or ADP), forecasting tools, and data analytics platforms is crucial. Exceptional communication, strategic thinking, and problem-solving skills are vital for leading dispersed teams and aligning workforce strategies with business goals. These competencies ensure effective resource allocation, high team performance, and the ability to adapt to dynamic remote work environments.
What are popular job titles related to Director Workforce Management Remote jobs in Connecticut? For Director Workforce Management Remote jobs in Connecticut, the most frequently searched job titles are:
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Director Workforce Management Remote jobs near you
IT Manager - MSP & Vendor Management - Remote

IT Manager - MSP & Vendor Management - Remote

ReFocus Eye Health

Stamford, CT • On-site, Remote

$95K - $110K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
About ReFocus Eye Health
ReFocus Eye Health is a multi-site ophthalmology platform operating at 100+ clinic. Our technology function runs lean and modern: a Microsoft 365 / Intune / Entra ID environment supported by a managed service provider (MSP), with continuous growth through acquisitions. We are looking for an IT Manager to own our vendor relationships and IT project delivery as we scale.
Position summary
The IT Manager is the internal owner of ReFocus Eye Health's managed service provider (MSP) relationship and IT project delivery across all locations. This is a management and coordination role: you will manage vendors, drive IT projects and acquisition (M&A) site cutovers, and keep daily operations on track - with enough technical fluency to hold the MSP accountable. This is not a hands-on engineering role; technical architecture and design remain with the Director of Technology. You will professionalize vendor governance and project delivery and serve as the dependable single point of coordination for IT across the organization.
Key responsibilities
MSP & vendor management
• Serve as the primary internal owner of the MSP relationship; manage scope, SLAs, ticket quality, escalations, and overall delivery performance.
• Coordinate IT vendors and review scope and invoices for accuracy and value.
• Provide the MSP and vendors with a single, consistent point of contact and accountability.
IT project & cutover coordination
• Coordinate IT projects and M&A site cutovers end to end: timelines, vendor scheduling, readiness checklists, and stakeholder communication (execution performed by the MSP and vendors).
• Partner with the Project Manager on cross-functional tracking; owns the IT-specific delivery within those projects.
• Coordinate rollout of standardized device images and practice-level application configuration (defined technically by the Director, executed by the MSP).
Operations coordination
• Triage and route incidents to the MSP, track resolution, and keep sites informed; act as the first internal point of contact for IT issues.
• Maintain operational documentation, SOPs, and outputs from asset and visibility tooling.
Reporting & escalation
• Report status, risks, and vendor performance to the Director; escalate technical decisions rather than making them.
• Apply technical literacy to read tickets, validate MSP work, and push credibly on SLAs and quality.
Required qualifications
• Associate's degree in information technology or a related field - or equivalent experience or credentials.
• 4+ years in IT, including project coordination and vendor or MSP management.
• Demonstrated MSP/vendor management with SLA and performance accountability.
• Strong project-coordination and delivery skills, ideally across multi-site environments.
• Technical literacy across Microsoft 365, Intune/endpoint concepts, and networking - enough to manage vendors credibly (hands-on engineering not required).
• Excellent communication, stakeholder-management, and organizational skills.
• Comfortable operating as the sole internal IT manager partnering with an external MSP.
Ability to travel up to 15%
Preferred qualifications
• Bachelor's degree in information technology or a related field.
• Healthcare / HIPAA-regulated environment experience.
• M&A integration / site-cutover coordination experience.
• Familiarity with EHR/PM platforms (e.g., Nextech, NextGen) and ConnectWise or similar ticketing.
• PMP, ITIL, or comparable project/service-management credential.
What success looks like
• First 90 days: own the MSP relationship and daily ticket follow-through; establish a clear cadence and reporting rhythm with the MSP.
• First 6 months: MSP managed to define SLAs; IT projects and cutovers running on coordinated timelines.
• First 12 months: dependable vendor governance and project delivery across all sites.
Ability to work remotely and MUST live in the eastern standard time zone.
#AD1
Salary Description
95k to 110k

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