Director Web Operations Jobs in Wisconsin (NOW HIRING)

Operations & Communications Specialist

Summary Responsibilities:

The Operations & Communications Specialist position is responsible to the Director of Operations & Outreach for mid-level support of all communications and operations to meet the goals of the Wisconsin Community Action Program Association, Inc. (WISCAP). This position will be responsible for the creation and support of WISCAP’s exceptional and innovative internal and external communication as well as the management of WISCAP’s office operations which include providing support to WISCAP Board of Directors, Board Committees, conferences, in-person trainings, webinars, other virtual trainings, data management, and member support.

Major Duties and Responsibilities:

1. Collaborate with Director of Operations & Outreach, and other WISCAP staff to assist all programs in creating communication strategies and provide templates for webpages, newsletters, and social media content with a focus on engagement on a consistent basis and any other items as requested by fellow WISCAP staff.
2. Contribute to overall digital content strategy and WISCAP calendar of upcoming trainings/events, news and milestones, and external opportunities to guide content planning.
3. Provide administrative support to multiple websites including updating content on existing web pages, creating additional web pages, and assisting with the design of future websites.
4. Maintain WISCAP’s social media sites.
5. Contribute to the publication of WISCAP communications materials, including but not limited to the WISCAP Annual Report, WISCAP Membership Guides, program one-pagers, brochures, signage, etc.
6. Manage all facets of the WISCAP’s training programs which include conferences, in-person training, webinars, and other opportunities. Regarding conferences, you will work with the Director of Operations and Outreach and planning committees to establish the conference’s purpose, theme, tracks, workshops, plenary sessions, and awards. This includes being responsible for securing site facilities and planning for all necessary conference accommodations, creating and maintaining conference budgets, conducting processes to obtain and select workshop proposals and speakers, promoting the conference; and conducting registrations. Lastly, you will provide a summary report evaluating the conference for the WISCAP Board of Directors.
7. Support communications-related tasks for training event management such as registration setup, app and conference materials development, data input, and vendor/sponsor relationships and coordination; general support with virtual and in-person training and technical assistance as necessary for effective delivery.
8. Assist in database management including data entry, mailing lists maintenance, report generation, and compliance support.
9. Assist in the management of member surveys, outreach management, and data collection including follow-up, initial analysis, and reporting.
10. Other: Perform other duties to ensure the proper and efficient functioning of organizational benefits, programs, and projects. As requested by the Executive Director, assist in conducting other special projects to serve WISCAP member agencies.

Knowledge, Skills, and Abilities Required:

• 3-4 years of nonprofit experience.
• Must be a strong communicator, have excellent written, presentation, oral communications, and interpersonal skills.
• Must be a creative and strategic thinker with good judgment, and the ability to make independent decisions in a changing environment.
• Must be a highly motivated self-starter who has the ability to work independently, and manage your own workflow
• Ability to travel to quarterly WISCAP Board of Directors meetings, conferences, trainings, and member events. Must have reliable transportation for travel. (Mileage reimbursement will be provided)
• Ability to initiate and complete projects, prioritize work, organize activities, obtain the assistance of others, coordinate multiple activities, adhere to work schedules and timetables, and possess a keen attention to detail.
• Ability to work effectively within a team environment with WISCAP staff as well as all levels of the WISCAP association and its environment (WISCAP Board of Directors, co-workers, member agency executives and staff, vendors, collaborative partners, etc.)
• Experience publishing content on websites and social media sites.
• Excellent computer skills with a mastery of software including Microsoft Office, Canva, Constant Contact, WordPress, Email distribution software, website administration and development software, social media content creation, etc.
• Ability to maintain a high degree of confidentiality.
• An understanding of poverty and the needs of low-income people together with an understanding and appreciation for the opportunities provided by Community Action to help people leave poverty.
• Ability to maintain a high degree of confidentiality.

As a member of the WISCAP Team you’ll enjoy the following benefits:

• Competitive Health, Dental, Workers Compensation, Short Term Disability and 401k benefits
• Hybrid work flexibility
• Up to 4 weeks Paid Vacation per year (On accrual basis) and Sick Time (On accrual basis)
• 10 Paid Holidays

Responsible To: Director of Operations & Outreach

Classification: Regular Full Time Non-Exempt

Salary: $45,000 - $51,000