· Education equivalent to the completion of the 12th grade.
· Knowledge of general office practices and procedures, Client Service Representative (receptionist) duties, and telephone techniques.
· Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
· Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
· Ability to complete assigned tasks in the time allotted without direct supervision.
· Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
· Excellent interpersonal communication skills.
· A commitment to outstanding client service.
· Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
· Ability to sit or stand for long periods of time during each shift.
· Ability to stay on task and work energetically for entire shift per day.
· Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
· Preferred: Ability to type 45 words per minute and use a 10-key adding machine.
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