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Director Triage Engineer Jobs in Georgia (NOW HIRING)

The Director of DevOps Engineering owns the organization's CI/CD pipeline architecture end-to-end ... Participates in joint incident triage with the Cloud Infrastructure Director per the shared ...

The Director of DevOps Engineering owns the organization's CI/CD pipeline architecture end-to-end ... Participates in joint incident triage with the Cloud Infrastructure Director per the shared ...

Application Security Engineer

Atlanta, GA · Remote

$56.50 - $75.50/hr

Triage and validate reported vulnerabilities in our products, assess severity and impact, and drive ... Report to the Director of Product Security and take direction from the Manager of Application ...

Application Security Engineer

Atlanta, GA · On-site

$56.50 - $75.50/hr

Triage and validate reported vulnerabilities in our products, assess severity and impact, and drive ... Report to the Director of Product Security and take direction from the Manager of Application ...

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IT Director

Athens, GA · On-site

$65K - $70K/yr

Manage and develop a small team of IT engineers and support technicians * Track team hours and ... Project Triage & Delivery * Manage the project queue -- assess incoming projects, assign to the ...

Intelligent intake and triage workflows * Multi-agent orchestration * Define Day-2 operating models ... Influence executives, product teams, and engineering organizations without direct authority. Offers ...

Intelligent intake and triage workflows * Multi-agent orchestration * Define Day-2 operating models ... Influence executives, product teams, and engineering organizations without direct authority. Offers ...

Intelligent intake and triage workflows * Multi-agent orchestration * Define Day-2 operating models ... Influence executives, product teams, and engineering organizations without direct authority. Offers ...

Intelligent intake and triage workflows * Multi-agent orchestration * Define Day-2 operating models ... Influence executives, product teams, and engineering organizations without direct authority. Offers ...

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Director Triage Engineer information

What are the most commonly searched types of Triage Engineer jobs in Georgia?

The most popular types of Triage Engineer jobs in Georgia are:

What cities in Georgia are hiring for Director Triage Engineer jobs?

Cities in Georgia with the most Director Triage Engineer job openings:

Triage Help-Desk Tech- Entry-Level

RCS Professional Services

Marietta, GA • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago


Job description

Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm.


We demand people who:
Care about our clients
Are passionate about what they do
Are team players, and willing to help other team members
Believe in doing things right the first time
Are dedicated to continual improvement
Embody positivity


Everyday Duties

  • Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
  • Respond to incoming phone calls and email help-desk requests using our ticketing system
  • Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc.
  • Identify and learn appropriate software and hardware being used and supported by our clients
  • Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments.
  • Communicate with vendors on open tickets on behalf of our clients and engineers
  • Maintain CRM and ticketing system
  • Research questions, issues, and concerns as directed by management
  • Provide thorough follow-up on tickets to ensure satisfactory completion


Qualifications

  • Superior communication skills
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks
  • Good understanding of the organization's goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Customer service orientation (Previous customer service experience a plus)


Education Requirements:

  • Bachelor's degree preferred --- Students welcome
  • A +, Network +, or ITIL certifications a plus


Job Type: Full-time


Salary + Benefits:

  • $30,000.00 - $32,000.00 /year


Some of Our Benefits include

  • Paid Time Off (PTO)
  • Matching 401K
  • Subsidized individual & family health, dental, and vision insurance plans
  • Ongoing company-funded professional development & education allowances
  • Much more!


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