Director Travel Operations Jobs in Boca Raton, FL

Title: Associate Clinical Director (ACD) - CCM/PCM
Location: Hollywood, FL
Schedule: Full time
Salary: Negotiable

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

MedElite is a fast-growing healthcare company with a mission to serve a vulnerable, underserved post-acute care facility population across the country. This role offers the opportunity to get involved in meaningful projects and initiatives across the business, with significant opportunity for career advancement as the company continues its year-over-year growth.

As the Associate Clinical Director (ACD) for CCM/PCM programs, you will support the Senior Director in driving operational excellence, quality assurance, and program performance across Chronic Care Management (CCM) and Principal Care Management (PCM) initiatives. This role blends operational leadership, data analysis, and clinical program oversight, ensuring consistency, compliance, and continuous improvement across teams and facilities. The ideal candidate is highly analytical, detail-oriented, and experienced in care management workflows, reporting, and quality assurance processes.

Operational Leadership & Program Oversight

• Support the Senior Director in executing program goals, initiatives, and quality metrics for CCM and PCM
• Oversee daily operations to ensure staff meet documentation, accuracy, and productivity standards
• Provide real-time support to coordinators for workflow and charting challenges
• Ensure consistent implementation of policies, workflows, and compliance standards across all facilities

Training, Auditing & Quality Assurance

• Conduct routine chart audits to ensure adherence to CMS guidelines and internal standards
• Support onboarding and ongoing training for coordinators, reinforcing documentation accuracy and workflow consistency
• Partner with the Quality Assurance team to identify trends, gaps, and systemic issues; implement corrective action plans
• Support and educate offshore teams to ensure accurate data entry and alignment with clinical documentation

Reporting & Process Improvement

• Partner with leadership to conduct deep-dive analyses of reporting outputs, ensuring data accuracy and integrity
• Validate consistency between interactive dashboards and static reports; identify and resolve discrepancies
• Lead initiatives within reporting-focused projects to enhance usability, reliability, and audit readiness
• Track and trend key metrics including accuracy, productivity, and audit completion rates; present actionable insights

Facility & DON Outreach Support

• Prepare and validate facility-facing reports for Director of Nursing (DON) outreach initiatives
• Support coordination of DON meetings and synthesize feedback for leadership review
• Assist in training leadership teams on conducting effective clinical and relationship-driven discussions with facility partners

Collaboration & Communication

• Collaborate cross-functionally with Program Leads, QA, Compliance, and Data Analytics teams to ensure alignment
• Maintain consistent communication with the Senior Director regarding progress, risks, and operational needs
• Participate in leadership meetings and contribute to strategic planning and process improvement initiatives

• Bachelor's degree required; clinical or healthcare-related field preferred
• 4+ years of experience in healthcare operations, care management, quality assurance, or clinical program oversight
• Strong understanding of CCM/PCM workflows, CMS documentation requirements, and compliance standards
• Experience with data analysis, reporting validation, and performance tracking
• Proven ability to identify process gaps and implement scalable improvements
• Excellent communication and cross-functional collaboration skills
• High attention to detail with strong organizational and analytical capabilities
• Experience working with EMRs and reporting tools preferred

• Health
• Dental
• Vision
• Company-Sponsored Life Insurance
• 401K
• Paid Time Off
• Commuter Benefits
• Complimentary Travel Expenses 

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Apply today and help us deliver compassionate, personalized care where it matters most.