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Director Touchpoint information

What does a Director Touchpoint do?

A Director Touchpoint is responsible for overseeing and optimizing all customer interaction points within an organization, ensuring a seamless and positive experience across various channels. This role involves developing strategies to improve customer engagement, satisfaction, and retention by analyzing touchpoint performance and implementing best practices. Directors in this position often collaborate with marketing, sales, customer service, and product teams to align touchpoint initiatives with overall business goals. They also use data-driven insights to enhance the customer journey and address any pain points effectively.

How does a Director Touchpoint typically collaborate with cross-functional teams to improve customer experiences?

A Director Touchpoint frequently works with marketing, product, customer service, and IT teams to ensure a seamless and consistent customer journey across all channels. They lead initiatives to identify gaps in touchpoint performance, align strategies across departments, and implement data-driven improvements. Regular meetings, workshops, and shared performance metrics are common tools used to foster collaboration and maintain alignment toward customer satisfaction goals. This cross-functional teamwork is vital for driving innovation and delivering a unified brand experience.

What are the key skills and qualifications needed to thrive as a Director Touchpoint, and why are they important?

To thrive as a Director Touchpoint, you need expertise in customer experience management, strategic planning, and a solid background in business or marketing, often supported by a relevant degree and significant leadership experience. Familiarity with CRM systems, customer feedback platforms, and analytics tools is typically required. Exceptional communication, problem-solving, and team leadership abilities are crucial for building relationships and driving organizational change. These skills ensure seamless customer interactions across all touchpoints, enhancing satisfaction and loyalty while meeting business objectives.

What are popular job titles related to Director Touchpoint jobs?

For Director Touchpoint jobs, the most frequently searched job titles are:

Infographic showing various Director Touchpoint job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

DIRECTOR OF DINING SERVICES, HOSPITAL

Oshkosh, WI

Compass Group
Catering • 10K+ employees
Learn more about Compass Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,101 frontline employees who took The Breakroom Quiz

Job description

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Director of Dining Services is a key leadership role responsible for the overall success and performance of Food and Nutrition operations within a 70 bed hospital. This position is ideal for a results‑driven, innovative leader who is continuously seeking improved methods to enhance service delivery, operational efficiency, and patient and customer satisfaction.  The Director provides strategic and operational oversight for all food and nutrition activities, including patient dining services, retail café operations, and catering services. This role ensures high‑quality, cost‑effective operations that meet or exceed client, patient, and stakeholder expectations while maintaining compliance with all regulatory, sanitation, and infection control standards. The Director is accountable for staff training and development, quality improvement initiatives, financial performance, and strong client relationships, while fostering a culture of service excellence, safety, and continuous improvement across the department.

Key Responsibilities:

  • Manages 2 salaried managers and about 24 hourly associates in the food and nutrition department
  • Oversees the overall direction, coordination, and evaluation of the account
  • Interviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems
  • Prepares and manages annual budget
  • Utilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
  • Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
  • Additional duties as assigned

Qualifications:

  • Minimum of three years of direct food service operational management experience within a hospital, senior living, or related healthcare environment
  • Associates or Bachelor’s degree in Food Service Management, Food Services Technology, or a related field preferred
  • Demonstrated knowledge of inventory management, purchasing, and food cost controls
  • Strong understanding of food and nutrition operations, including quality standards, production, sanitation, presentation, and catering services
  • Experience with P&L accountability and/or contract‑managed services preferred
  • Proven leadership and supervisory skills, with the ability to coach, develop, and manage teams effectively
  • Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization, including leadership, clients, customers, and frontline associates
  • Strong financial and analytical skills, including budgeting, accounting, and performance monitoring
  • Proficiency with Microsoft Office and other computer‑based systems, including email and internet‑based tools
  • ServSafe® certification required or ability to obtain upon hire

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1569408

TouchPoint

PASCHA A BELNAVIS

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