Touchpoint Manager Jobs (NOW HIRING)

Brightstar Lottery is seeking a Product Manager - Retail Applications & Platform Strategy to lead the evolution of our retail application ecosystem. This role is responsible for defining and executing the product strategy, roadmap, and lifecycle management for our OpenRetail application framework, TouchPoint Manager (Terminal Management System), and supporting platform solutions.

This is a unique opportunity to influence the next generation of retail technology by driving application modernization, enhancing user experiences, and helping define the future architecture that will support retailers, players, and operational teams worldwide.

As Product Manager, you will serve as the product owner for our retail application framework and platform solutions, partnering closely with engineering, UX/UI, architecture, operations, and commercial teams.

Key responsibilities include:

• Define and execute the product strategy and roadmap for OpenRetail, TouchPoint Manager, and platform solutions.
• Drive application modernization initiatives focused on usability, performance, scalability, and user experience.
• Gather and prioritize business, customer, retailer, and market requirements.
• Partner with UX and design teams to create intuitive, user-centric experiences across retail applications and devices.
• Lead cross-functional teams in delivering new features, enhancements, and platform improvements.
• Manage product lifecycle activities, including release planning, sustaining engineering, compliance, security, and operational readiness.
• Analyze performance, adoption, reliability, and service metrics to guide product decisions.
• Support go-to-market activities by providing product expertise to commercial and sales engineering teams.
• Conduct competitive and market analysis to identify emerging trends and opportunities.
• Develop business cases and recommendations for platform investments and modernization efforts.

This role will play a critical part in a major transformation initiative focused on creating Brightstar Lottery's next-generation retail ecosystem.

You will help define and deliver:

• A modern retail application framework
• A next-generation Terminal Management System ecosystem
• Device-agnostic platform capabilities across retail environments
• A long-term transition strategy from legacy solutions to future-state architecture

Success in this role requires balancing innovation with operational stability while maintaining a clear vision for the future of retail technology.

Required Qualifications

• 5+ years of product management experience supporting application platforms, retail technology, POS solutions, or complex software/system integration environments
• Experience working with platform architectures, application frameworks, or distributed systems
• Strong understanding of UI/UX principles and user-centered design methodologies
• Proven ability to collaborate across engineering, design, operations, and business teams
• Excellent communication, organizational, and analytical skills
• Experience translating customer and market needs into actionable product roadmaps

Preferred Qualifications

• Experience within retail POS ecosystems or retail technology platforms
• Exposure to modern application architecture, modular design, or microservices
• Experience supporting customer-facing product initiatives, demonstrations, or requirements workshops
• Background leading platform modernization or digital transformation efforts
• Experience working with device-integrated software solutions

At Brightstar Lottery, you'll work on innovative products that support retail operations at scale while helping shape the future of lottery and retail technology. You'll collaborate with talented teams across product, engineering, UX, and operations while contributing to strategic initiatives that have a direct impact on our global business.

If you're passionate about product strategy, platform innovation, application modernization, and creating exceptional user experiences, we'd love to hear from you.