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Director Touchpoint Jobs (NOW HIRING)

Compass Group

EVS Assistant Director

Rochester, MI · On-site

$55K - $70K/yr

Assistant Director Of Environmental Services Salary: $55,000 - $70,000 Other Forms Of Compensation ... Pay Grade: 13 TouchPoint, Support Services, provides customer focused support services. As ...

Compass Group

EVS Assistant Director

Rochester, MI · On-site

$55K - $70K/yr

Pay Grade: 13 TouchPoint, Support Services, provides customer focused support services. As ... Working as the Assistant Director of Environmental Services , you are responsible for assisting in ...

Compass Group

EVS Assistant Director

Rochester, MI

$55K - $70K/yr

Pay Grade: 13 TouchPoint, Support Services, provides customer focused support services. As ... Working as the Assistant Director of Environmental Services , you are responsible for assisting in ...

Compass Group

EVS Assistant Director

Rochester, MI · On-site

$55K - $70K/yr

Pay Grade: 13 TouchPoint, Support Services, provides customer focused support services. As ... Working as the Assistant Director of Environmental Services , you are responsible for assisting in ...

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Director Touchpoint information

What does a Director Touchpoint do?

A Director Touchpoint is responsible for overseeing and optimizing all customer interaction points within an organization, ensuring a seamless and positive experience across various channels. This role involves developing strategies to improve customer engagement, satisfaction, and retention by analyzing touchpoint performance and implementing best practices. Directors in this position often collaborate with marketing, sales, customer service, and product teams to align touchpoint initiatives with overall business goals. They also use data-driven insights to enhance the customer journey and address any pain points effectively.

How does a Director Touchpoint typically collaborate with cross-functional teams to improve customer experiences?

A Director Touchpoint frequently works with marketing, product, customer service, and IT teams to ensure a seamless and consistent customer journey across all channels. They lead initiatives to identify gaps in touchpoint performance, align strategies across departments, and implement data-driven improvements. Regular meetings, workshops, and shared performance metrics are common tools used to foster collaboration and maintain alignment toward customer satisfaction goals. This cross-functional teamwork is vital for driving innovation and delivering a unified brand experience.

What are the key skills and qualifications needed to thrive as a Director Touchpoint, and why are they important?

To thrive as a Director Touchpoint, you need expertise in customer experience management, strategic planning, and a solid background in business or marketing, often supported by a relevant degree and significant leadership experience. Familiarity with CRM systems, customer feedback platforms, and analytics tools is typically required. Exceptional communication, problem-solving, and team leadership abilities are crucial for building relationships and driving organizational change. These skills ensure seamless customer interactions across all touchpoints, enhancing satisfaction and loyalty while meeting business objectives.

What are popular job titles related to Director Touchpoint jobs?

For Director Touchpoint jobs, the most frequently searched job titles are:

Infographic showing various Director Touchpoint job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

DIRECTOR OF PATIENT DINING SERVICES - MULTI UNIT SUPPORT / HOSPITALS

Nashville, TN

Compass Group
Catering • 10K+ employees
Learn more about Compass Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

353rd of 502 rated business services

Job description

Reports to:  Regional Director of Operations

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Director of Patient Services provides strategic and operational support for patient dining programs across assigned healthcare locations. This role focuses on improving processes, enhancing the patient experience, ensuring compliance with dietary and regulatory standards, and supporting the development of patient services teams. The Director partners with site leadership to drive operational excellence, standardize best practices, and strengthen patient-centered care.

Key Responsibilities:

  • Partner with Directors, Leaders and Patient Services Managers to improve patient dining operations, service consistency, and regulatory compliance
  • Support the implementation and optimization of patient services programs, including bedside ordering initiatives
  • Coach, train, and develop Patient Services Managers, supervisors, and frontline associates
  • Promote best practices in patient experience, food safety, dietary compliance, and operational performance
  • Serve as a resource for regulatory readiness, survey preparation, and healthcare foodservice standards
  • Monitor team performance, productivity, and documentation to ensure quality outcomes
  • Conduct patient rounding and support efforts to improve patient satisfaction
  • Collaborate effectively with patients, families, clinical partners, and operational leaders
  • Support special projects and other duties as assigned

Preferred Qualifications:

  • 5+ years of food and nutrition, patient dining, or healthcare support services experience
  • Leadership, training, coaching, or operational support experience
  • Bachelor's degree in Nutrition, Dietetics, Hospitality Management, Healthcare Administration, or a related field preferred
  • Certified Dietary Manager (CDM) or Registered Dietitian (RD) preferred
  • ServSafe® Certification preferred
  • Knowledge of healthcare foodservice operations, patient satisfaction, food safety, sanitation, and cost controls
  • Strong communication, organizational, and relationship-building skills
  • Experience with budgeting, financial management, and performance analysis
  • Proficiency with Microsoft Office and other business systems

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1531889

TouchPoint

PASCHA A BELNAVIS

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