Director Technology Strategy Jobs in Boca Raton, FL

Job Summary:
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. The Implementation Lead is responsible for leading customer-driven change requests and expansion initiatives, ensuring effective planning and execution of implementation efforts and maintaining operational continuity across teams.
Responsibilities:
• Serve as the primary owner and point of contact for customer change initiatives, including scope changes, service expansions, and contract modifications.
• Lead end-to-end change management activities, encompassing intake, impact assessment, scoping, planning, resourcing, execution, testing, and go-live.
• Assess the operational, system, supply chain, and service delivery impact of requested changes to ensure feasibility and readiness.
• Develop and maintain detailed implementation plans, including timelines, milestones, resource requirements, and dependencies.
• Coordinate and drive alignment across cross-functional teams (e.g., IT, Depot Services, Supply Chain, Procurement, Finance) to ensure successful delivery of change initiatives.
• Ensure systems, processes, pricing, logistics, billing, and contractual elements are configured and aligned to support approved changes.
• Oversee testing, validation, and readiness activities for new or modified services prior to launch.
• Ensure all changes are accurately documented and reflected in SOPs, workflows, process documentation, and customer-facing materials.
• Proactively identify risks, dependencies, and potential roadblocks, implementing mitigation strategies to minimize disruption to ongoing operations.
• Clearly communicate project scope, plans, timelines, risks, and expectations to internal teams, customers, and other stakeholders.
• Track and report on project progress, risks, and outcomes, providing regular status updates to leadership and stakeholders.
• Measure success using key metrics such as time-to-implement, error rates, and customer satisfaction.
• Analyze trends in customer change requests and recommend process improvements to enhance scalability, efficiency, and future implementation outcomes.
• Provide support to the Onboarding & Implementation Manager during periods of lower change activity.
• Assist with onboarding activities such as account setup, cross-functional coordination, and execution as needed.
• Ensure close alignment between onboarding and change management processes to deliver a consistent and seamless customer experience.
Qualifications:
Required:
• Bachelor’s degree in Business Administration, Information Technology, Supply Chain, or a related field; relevant certifications in Project Management, Change Management, ITIL, or Process Improvement are a plus.
• 3–5 years of experience in implementation, project and change management, customer success, or service delivery, including managing scope changes, service expansions, and operational transitions.
• Strong project and change management capability, with proven experience leading complex initiatives from planning through execution and launch.
• Demonstrated ability to coordinate cross-functionally, manage stakeholders effectively, and influence outcomes without direct authority.
• Strong customer focus, with the ability to manage expectations, deliver high-quality outcomes, and translate complex changes into clear, actionable plans.
• Proactive problem-solving skills, including risk identification, mitigation, and solution development.
• Highly organized, with the ability to manage multiple concurrent projects, maintain attention to detail, and adapt in a fast-paced, evolving environment.
• High level of ownership, accountability, and commitment to successful outcomes.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Preferred:
• Experience with CRM or workflow tools (e.g., ServiceNow) preferred.
• Familiarity with IT systems, hardware lifecycle services, and operational workflows is beneficial.
Company:
Follow our page for insights on hybrid IT strategy, cloud, security, AI, data science, remote workforce, back-to-office technology solutions, e-sports. Founded in 1996, the company is headquartered in Holbrook, USA, with a team of 201-500 employees. The company is currently Growth Stage.