Director Tax Collector Jobs (NOW HIRING)

Tax Operations Director
Please apply by 8/11/2026
Hiring Range: $111,751.00 - $146,672.93
This is an exempt (salaried) position. Please note: pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include anassessment of the applicant's salary history and qualifications in comparisonto the market rate and requirements for the job.
AtMecklenburg County, you'll have the chance to build a career as unique as youare with support, inclusive culture, and technology to become the best versionof you. We're counting on YOUR unique voice and perspective to help MecklenburgCounty become even better, too. Join us and build an exceptionalexperience for yourself, and a better working world for all.
Position Summary
Directs the overall operations of the Collections Division of the Office of Tax Administration (OTA), with a focus on ensuringdepartmental objectives and goals are efficiently met. This position is responsible for making policy decisions,managing staff, ensuring compliance with all applicable laws and guidelines,planning and preparation of operational budgets, strategic planning, achievingdepartment goals, successfully managing completing departmental initiatives;and is accountable for statutory responsibilities as indicated in the RevenueLaws of North Carolina, the Machinery Act of North Carolina, and all otherapplicable ordinances and laws. Reports to the Deputy TaxAdministrator-Collections and works across department divisions in the OTA.
Essential Functions
• Participate in planning and developingstrategies and managing projects to meet future and
current departmental objectives and goals.
• Responsible for managing business unitsupervisors; manages and administers tasks and
activities of the supervisors ensuring departmental objectives and goalsare efficiently met.
• Ensure all departmental activities complywith applicable tax laws, OTA policies and procedures,
andcity, town, and county ordinances or initiatives.
• Represents the department when necessary tothe public, media, in court proceedings, to other
departments/agencies, senior administration, elected officials, andothers.
• Resolves problems without escalating tosenior county administration.
• Achieve and exceed acceptable collectionrates for all property taxes and business taxes for
Mecklenburg County, the City of Charlotte, and surroundingmunicipalities.
• Ensure efficient collection strategies areimplemented accurately and equitably.
• Responsible for ensuring that auditcontrols are in place for cash and check payment handling.
• Successfully manage and lead specialprojects designed to improve workflow efficiency, increase
productivity, and enhance quality service delivery.
• Assemble, analyze, and act on performancedata.
• Compile and prepares reports as required bythe Director/Tax Collector.
• Represent the OTA and Director/TaxCollector as necessary.
• Serve as the hiring manager for vacantpositions in the area of responsibility as they occur.
Minimum Qualifications
Experience:
Minimum of eight years of progressivelyresponsible experience in management, government, and
project management; including two years ofsupervisory experience.
Education:
Bachelor's Degree in Business, Finance,Accounting, Public Administration (Political Science) or a
related degree.
Combination of relevant education andrelevant experience accepted?: Yes
Licensesand Certifications
• Requires a valid North Carolina or SouthCarolina Driver's License
• Requires County Driving Privileges
• Must become certified with the NorthCarolina Tax Collector's Association within the first three
years of employment.
• Requires a valid North Carolina or SouthCarolina Driver's License
• Must obtain and maintain a validMecklenburg County Vehicle Operator's Permit
• Annual Motor Vehicle Record (MVR) checkrequired.
• Must become certified with the NorthCarolina Tax Collector's Association within the first three
years of employment.
PreferredQualifications
• Leadership
• Management and development ofmanagers/supervisors and non-management staff
• Strategic thinking
• Troubleshooting
• Problem solving
• Complex research
• Communication - verbal and written
• Project management
• Budget development/management
• Government tax experience
Knowledge, Skills and Abilities
Knowledge of
• North Carolina general statues includingRevenue Laws and Machinery Act
• Accounting methodologies and principles
• General bankruptcy laws, procedures, and processes
• Judicial processes including all applicablefederal, state and local laws
• Tax appeal processes including those forgross receipts taxes, set-off debt, real property, and
personal property
• Property tax and fee assessment, billing,and collections
• Gross receipts tax administration
• North Carolina procurement law
Skills
• Strategic thinking, planning and organizing
• Time management
• Change management
• Effective leadership
• Forging collaborative relationships
• Effective presentation and problem-solvingskills
• Statistical analysis: forecasting and trendanalysis
• Customer service delivery
• Budget development/management
• Negotiation
• Complex issue resolution
• Contract development and management
• Using logic and reasoning to identify thestrengths and weaknesses of alternative solutions,
conclusions,or approaches to problems.
• Effective presentation and problem-solving
• Excellent interpersonal skills.
• Ability to inspire delinquent taxpayers toresolve debt.
• Initiate and manage enforcement actions asrequired.
• Understand, create, and implementlegislative changes as necessary.
Abilities
• Communicate: Clearly conveying informationand ideas through a variety of media to individuals
orgroups in a manner that engages the audience and helps them understand andretain the
information provided
• Business Acumen: Using economic, financial,market and industry data to understand and
improve business results; using one's understanding of major businessfunctions, industry trends,
andown organization's position to contribute to effective business strategies andtactics
• Decision Making: Identifying andunderstanding issues, problems, and opportunities; comparing
datafrom different sources to draw conclusions; using effective approaches forchoosing a course
ofaction or developing appropriate solutions; taking action that is consistentwith available facts,
constraints and probably consequences
• Initiating Action: Taking prompt action toaccomplish objectives; taking action to achieve goals
beyond what is required; being proactive
• Coaching: Provide timely guidance and feedback to help others strengthen specific
knowledge/skillareas needed to accomplish a task or solve a problem
ComputerSkills
• Proficiency in various applicable computerprograms including Microsoft Office Suite.
• Ability to learn and efficiently utilizeproprietary tax, imaging, and other software utilized for the
job.