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Director Store Operations Jobs in New York (NOW HIRING)

Kering

GUCCI Director, Retail Operations

New York, NY · On-site

Overseeing all store operations functions, the Director of Operations must ensure that systems, processes, procedures, and policies are in place to guarantee consistent, smooth, and efficient store ...

David Yurman

Store Designer

Lyndhurst, NJ · On-site

Reporting to the Director, Store Design & Construction, this position supports the design process ... Collaborate with Facilities, Visual Merchandising, and Store Operations teams throughout project ...

David Yurman

Store Designer

Lyndhurst, NJ · On-site

Reporting to the Director, Store Design & Construction, this position supports the design process ... Collaborate with Facilities, Visual Merchandising, and Store Operations teams throughout project ...

Macy's

Manager, Operations - Estee Lauder

Manhattan, NY · On-site

$67K - $112K/yr

Reporting directly to the Director, Stores Operations, this role provides a career path in Regional Operations, Asset Protection, or Store Management. What You Will Do * Manage payroll and non ...

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Director Store Operations information

What are the key skills and qualifications needed to thrive as a director of store operations?

To thrive as a Director of Store Operations, you need expertise in retail management, budgeting, merchandising, and a proven track record of overseeing multi-unit operations, typically backed by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and workforce scheduling tools is crucial. Strong leadership, problem-solving, and communication skills enable effective team management and cross-departmental collaboration. These skills and qualities drive operational efficiency, sales growth, and consistent customer experiences across all store locations.

How does a director of store operations typically collaborate with store managers and other department leaders to drive overall performance?

A Director of Store Operations regularly works closely with store managers to set and monitor performance goals, share best practices, and address operational challenges. They often partner with leaders from departments such as merchandising, human resources, and loss prevention to ensure cohesive strategies across all stores. This cross-functional collaboration helps align company objectives, improves the customer experience, and supports consistent execution of policies and initiatives. Effective communication and relationship-building are essential for fostering a high-performing, unified team environment.

What is the difference between Director Store Operations vs Store Manager?

AspectDirector Store OperationsStore Manager
ResponsibilitiesOversees multiple store locations, develops strategic plans, manages regional teamsManages daily store activities, supervises staff, ensures sales targets are met
CredentialsBachelor's degree, extensive retail experience, leadership skillsHigh school diploma or equivalent, retail experience, customer service skills
Work EnvironmentCorporate offices, regional meetings, multiple store sitesIn-store, direct customer interaction, daily store operations

The main difference between a Director Store Operations and a Store Manager is the scope of responsibility. The Director oversees multiple stores and focuses on strategic planning, while the Store Manager handles daily store operations and staff management. Both roles require retail experience, but the Director typically has broader leadership and strategic skills.

What does a director of store operations do?

A director of store operations oversees the daily functions of retail stores, including managing staff, ensuring sales targets are met, maintaining customer service standards, and implementing company policies. They develop strategies to improve store performance, analyze sales data, and coordinate with other departments to ensure operational efficiency.

What are the most commonly searched types of Store Operations jobs in New York?

The most popular types of Store Operations jobs in New York are:

What cities in New York are hiring for Director Store Operations jobs?

Cities in New York with the most Director Store Operations job openings:

Director Store Operations jobs near you
Infographic showing various Director Store Operations job openings in New York as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Director of Store Operations- FUTURE OPPORTUNITIES

Eataly

Manhattan, NY • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Eataly rating

6.6

Company rating: 6.6 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

21st of 88 rated restaurants

Job description

Company Description

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

  • EAT authentic Italian food at our restaurants, cafes and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team's product knowledge

If you are interested in joining our team and can be flexible with your job search timeline, we'd be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America

Job Description

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly's mission.

Reports directly to the VP of Operations and directly manages the store's leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

  • Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
  • Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
  • Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
  • Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
  • Establishes and monitors KPIs to measure and improve store performance
  • Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
  • Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
  • Serves as the final decision-making point of contact in addressing problems related to the store
  • Motivates, inspires, and develops team through setting clear expectations and leading by example
  • Partners with HR to be actively involved in hiring, performance reviews, and terminations   
  • Represents the store to the community and guests
  • Performs other duties as required or assigned
Qualifications
  • Bachelor's Degree
  • 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
  • Passion for Italian food and hospitality
  • Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
  • Exceptional communication, leadership, motivational, and team-building skills   
  • Demonstrated problem-solving, organizational, analytical, and business management skills
  • Experience with Italian cuisine and wine highly preferred  

The annual compensation for this role is $100,000 - $140,000

Additional Information

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • RRSP with company match
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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