Director Shared Service Center Jobs (NOW HIRING)

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position 

The Sr. Director, Finance Shared Services will be responsible for developing and implementing a strategic vision and long-term plan that advances the Finance shared services and provides a world-class level of service to our internal and external customers. The Sr. Director, Finance Shared Services will oversee U.S. and Canada accounts receivable, global direct and U.S. indirect accounts payable, and U.S. and Europe travel and expense (T&E) reimbursement, as well as work closely with our teams in Europe and Asia to ensure we have the right systems, policies, and procedures in place.

Essential Job Duties 

• Lead our Finance shared service teams in the U.S. and Mexico. The shared service teams are responsible for Accounts Receivable (billing, including lease and pay-per-use arrangements, credit, and collections), Accounts Payable, and T&E. The Finance shared service teams in the U.S. and Mexico also directly support certain operations in Europe, including for direct accounts payable and T&E.
• Develop the strategic vision and long-term execution roadmap for taking our Shared Services Organization to the next level, including developing the plan needed to move towards global shared services teams.
• Drive and foster a culture of continuous process improvements and excellence customer service.
• Monitor adherence to established Service Level Agreements, ensuring highest level of customer service (internal and external).
• Ensure strong oversight of AR and AP balances, with timely, accurate, and well-controlled reconciliation processes.
• Establish and enforce high-quality monthly and quarterly close reviews for AR, AP, and T&E, supported by clear operational and financial metrics and regular reporting on key performance indicators (KPIs). Define, track, and continuously improve key AR, AP, and T&E metrics, including SLAs, cycle times, and quality indicators.
• Create partnerships and build trust within the business, including the Business and Regional GMs, FP&A, Tax, and Accounting COEs, as well as other teams within the larger Intuitive organization.
• Build a proactive, trusted relationship with U.S. Sales Leadership to support business growth while maintaining financial discipline.
• Lead resolution of complex credit matters, including setting, monitoring, and proactively managing credit limits and exposures.
• As a senior member of the Finance Team, identify and manage the risks that the organization is facing, including escalating and involving the right functional teams regionally and at Corporate, as required. When needed, drive coordination between all Finance Teams (COEs, Shared Services, Tax, Trade Compliance, Treasury, and Customer Finance) to ensure flawless execution of the finance responsibilities, drive process improvements, and support business growth.
• Address and resolve complex AP issues, including GRIR (Goods Received / Invoice Received) complexities, with a focus on accuracy, timeliness, and root cause resolution.
• Drive effective coordination and alignment with both Direct and Indirect Procurement to ensure seamless Procure-to-Pay processes and issue resolution.
• Develop short-term and long-range operating objectives, organizational structure, staffing requirements, and succession plans.
• Identify, assess, and implement technology solutions; stay informed on leading practices and external benchmarks to modernize and scale operations.
• Develop a close relationship with our vendors to ensure we receive best-in-class service.
• Collaborate closely with the Corporate Controller Organization and Internal Audit, including ensuring completeness and accuracy of controls and financial statement documentation required for annual audits and quarterly reviews.
• Work with the shared service teams to evolve the policies and internal controls as our business changes, including making recommendations for updates to the policies and internal controls.
• Mentor, coach, train, and develop world-class shared service teams.

Required Skills and Experience 

• Developing strong professional relationships and trust with key stakeholders, business leaders, and other enabling functions will be key to success. Demonstrated success with building strong long-term partnerships is critical.
• Possess a strong understanding of the business processes and systems affecting the performance and delivery of the shared service teams, including AR, AP, and T&E.
• Possess strong analytical skills.
• Deep understanding of SAP or a similar ERP system.
• Deep understanding of how receivables, procurement, and T&E systems function and are designed.
• Proven ability to influence and motivate others to drive results in a multi-location environment.
• Strong verbal and written communication skills and ability to present complex topics in a clear and concise manner to audiences at various levels of the business.

Required Education and Training 

• University degree in accounting, finance, or equivalent field.
• Strong accounting and finance understanding.

Preferred Skills and Experience 

• Being a certified public accountant or having an MBA is beneficial.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Base Salary Range Region 1:$248,200 - $372,400
Base Salary Range Region 2: $211,000 - $316,500
Shift: Day
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.