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Director Service Operations Jobs in Burr Ridge, IL

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Director Service Operations information

See Burr Ridge, IL salary details

$33.5K

$106.2K

$177.1K

How much do director service operations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director service operations in Burr Ridge, IL is $106,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $133,700.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What cities near Burr Ridge, IL are hiring for Director Service Operations jobs? Cities near Burr Ridge, IL with the most Director Service Operations job openings:
Director Service Operations jobs near you

General Manager, Service Operations - Elk Grove Village (Elk Grove Village)

YAMAZEN INC

Elk Grove Village, IL • On-site

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Details

Job Location: Headquarters - Elk Grove Village, IL 60007

Salary Range: $140,000.00 - $160,000.00 per year

General Manager, Service OperationsAbout Yamazen

Yamazen Inc. is a leading provider of manufacturing technology, automation solutions, and industrial equipment supporting customers across North America. Through advanced machine tool technologies, engineering expertise, and responsive aftermarket support, Yamazen helps manufacturers improve productivity, efficiency, and operational performance.

Position Summary

The General Manager, Service Operations is a senior leadership role responsible for leading the strategic direction, operational performance, and continuous improvement of Yamazen’s national service organization. This position oversees regional service operations, technical support, and centralized parts/call center functions supporting 18 U.S. locations across five service regions. The leader will drive operational excellence, service profitability, customer satisfaction, and aftermarket growth through standardized processes, performance management, talent development, and cross‑functional collaboration. The role requires a strong operational leader capable of scaling service operations, implementing data‑driven improvements, and aligning national service strategies with broader business objectives.

Key ResponsibilitiesOperational Leadership
  • Provide strategic leadership and oversight for all national service operations across five U.S. service regions and 18 sales/service locations.
  • Lead, coach, and develop Regional Service Supervisors and centralized support teams to drive accountability, consistency, and high performance.
  • Establish and standardize operational procedures, KPIs, and performance management systems across all service locations.
  • Improve technician utilization, workforce efficiency, and operational productivity through effective resource planning and process controls.
  • Foster a culture of operational excellence, continuous improvement, and customer responsiveness.
Service & Aftermarket Operations
  • Drive service excellence across field service, technical support, maintenance programs, and customer support operations.
  • Improve service response times, first‑time fix rates, and overall customer satisfaction performance.
  • Partner with Sales and Applications teams to support customer retention, service growth, and aftermarket revenue opportunities.
  • Support the expansion and scalability of service offerings and aftermarket programs nationwide.
Financial & Performance Management
  • Own and manage P&L performance for national service operations.
  • Develop and manage operational budgets, forecasting, and cost‑control initiatives.
  • Analyze operational and financial data to identify trends, risks, and improvement opportunities.
  • Drive profitability through operational efficiency, labor optimization, and service performance improvements.
  • Establish reporting visibility and performance dashboards to support data‑driven decision‑making.
Process Improvement & Operational Excellence
  • Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar operational methodologies.
  • Standardize service delivery models, workflows, and operational best practices across all regions.
  • Implement systems, tools, and reporting enhancements to improve operational visibility and execution.
  • Identify and execute strategic initiatives that improve scalability, consistency, and customer experience.
  • Lead organizational change initiatives that strengthen operational alignment and long‑term growth.
Cross‑Functional Leadership
  • Partner with Sales, Engineering, Applications, and Executive Leadership to align operational strategies with company objectives.
  • Support new product introductions, service capabilities, and business growth initiatives.
  • Ensure strong communication and alignment between regional operations and corporate leadership.
  • Contribute to strategic planning initiatives related to service growth, operational expansion, and customer support strategy.
QualificationsSkills and Qualifications
  • 10+ years of progressive operations leadership experience, including senior‑level or General Manager responsibility.
  • Proven success leading multi‑site or national service operations within a complex technical or industrial environment.
  • Strong leadership experience managing geographically dispersed teams and driving organizational accountability.
  • Demonstrated success improving operational performance, service delivery, and profitability.
  • Strong financial acumen with direct P&L management responsibility.
  • Excellent analytical, communication, and organizational leadership skills.
Preferred
  • Background in OEM manufacturing, industrial equipment distribution, capital equipment, industrial automation, or related industries.
  • Experience overseeing service operations, technical support, parts operations, and/or call center functions.
  • Familiarity with ERP systems, service management platforms, and inventory optimization tools.
  • Lean / Six Sigma certification or equivalent operational excellence training.
  • Experience leading operational transformation or organizational change initiatives.
Leadership Competencies
  • Strategic thinker with strong operational execution discipline.
  • Data‑driven decision‑maker with strong analytical capability.
  • Ability to influence and collaborate across functions and regions.
  • Strong people leadership, coaching, and talent development skills.
  • Customer‑focused mindset with a commitment to service excellence.
  • High level of accountability, adaptability, and business acumen.
Success Measures
  • Improved technician utilization and operational efficiency.
  • Increased service profitability and aftermarket growth.
  • Reduced response times and improved customer satisfaction.
  • Standardized KPIs and operational consistency nationwide.
  • Strong leadership development and organizational accountability.
  • Improved service execution, visibility, and reporting capabilities.
Why Join Yamazen?

This is an opportunity to lead and shape a nationally scaled service organization within a growing industrial technology company. The General Manager, Service Operations will play a critical leadership role in driving operational transformation, enhancing customer support capabilities, and building a high‑performing service culture across the organization.

Compensation and Benefits

The estimated base pay for the position is typically between $140–160k. The actual base pay may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job‑related knowledge, and scope of the role, and could be outside of the posted pay range.

In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi‑annual bonus opportunities. Employee benefits include company‑paid medical, dental, vision, short‑ and long‑term disability and life insurance within the first 60 days, 401(k) with company match, and more.

Time off: Vacation / Personal sick days / Company paid holidays.

MISC: Flexible work hours, bi‑weekly catered lunches, new car discount program, employee assistance program.

Equal Employment Opportunity

Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.

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