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Director Service Management Jobs (NOW HIRING)

Genworth

Director, IT Service Management (ITSM)

Richmond, VA · On-site +1

$143K - $271K/yr

POSITION TITLE Director, IT Service Management (ITSM) LOCATION This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way ... of direct sales and marketing. NY Marketing Firm, LLC offers an exciting, fast-paced, results ...

ResolveSoft Inc

Be Seen First

Service Management Lead

Boston, MA · On-site

$80K - $100K/yr

Plan, direct, design, supervise, and monitor the performance of multiple service desk projects and ... Manage the contract and projects while strictly adhering to budget constraints, monitoring labor ...

Mills Auto Group

Service Director

Pineville, NC · On-site

$80K - $100K/yr

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service ... Manage and supervise the service department to ensure efficient and high-quality operations.

Mills Auto Group

Service Director

Pineville, NC

$80K - $100K/yr

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service ... Manage and supervise the service department to ensure efficient and high-quality operations.

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How much do director service management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director service management in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What is the difference between a service manager and a service director?

A Service Manager typically oversees day-to-day service delivery, manages teams, and ensures customer satisfaction, often focusing on operational tasks. A Service Director holds a higher-level strategic role, responsible for setting service policies, aligning service goals with business objectives, and managing multiple teams or departments. In the context of service management, the director usually has broader authority and a focus on long-term planning and performance metrics.
What cities are hiring for Director Service Management jobs? Cities with the most Director Service Management job openings:
What are the most commonly searched types of Service Management jobs? The most popular types of Service Management jobs are:
What states have the most Director Service Management jobs? States with the most job openings for Director Service Management jobs include:
Director Service Management jobs near you
Infographic showing various Director Service Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

IT Service Management Director

The Kendal Corporation

Newark, DE • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Kendal Corporation (TKC) is seeking a highly skilled and passionate ITSM Service Desk Director to lead our centralized IT service desk function. This hands-on leadership role is essential for driving strategic direction, operational performance, and cultivating a service-oriented culture within our team. As the primary service delivery executive, you will ensure that all managed service operations meet the highest standards of technical competence and compassionate care.

Key Responsibilities

  • Lead the design and execution of service management frameworks in collaboration with the Chief Information and Privacy Officer (CIPO), Chief Technology Officer (CTO), and affiliate IT leaders.
  • Maintain comprehensive accountability for all open tickets, ensuring resolution and closure within defined Service Level Agreement (SLA) windows.
  • Champion ITSM best practices and govern the Configuration Management Database (CMDB) to reflect our commitment to service quality.
  • Oversee daily operations, including HALO PSA workflow design, NinjaOne RMM automation, Hudu documentation governance, and Auvik network monitoring.
  • Manage complex cross-functional stakeholder relationships, promoting a culture of accountability and professional growth within the service desk team.
  • Determine escalation paths for incidents requiring the involvement of the Director of Network Security, Director of Data Operations, or CTO.
  • Occasionally provide on-site IT support during staffing shortages or high-demand situations at affiliate locations.

Experience

  • 10–15 years of ITSM service desk leadership, preferably in an MSP environment servicing 100+ client organizations simultaneously.
  • Proven experience in building and maintaining high-performing service desk teams across diverse, geographically dispersed client bases.
  • At least 7 years in a leadership or director-level position.
  • Demonstrated leadership of cross-functional teams with direct reports and peer influence responsibilities.
  • Demonstrated prociency managing SLA compliance rigorously, with experience designing escalation structures and reporting frameworks that hold teams accountable.
  • Proven track record of managing cross-functional stakeholders, including direct engagement with C-suite executives, project managers, and technical peers.
  • MS Azure and/or Microsoft 365 certications — preferred.
  • ITIL Foundation or higher — preferred
About Us:

At TKC, we are committed to transforming the aging experience. We invite you to be part of a collaborative, team-oriented, and mission-driven workplace where you can truly make a difference in the lives of those we serve.

Join our team at TKC and enjoy a comprehensive benefits package that promotes your health, well-being, and financial security. We are dedicated to investing in the health and well-being of our employees. Work with us and receive benefits that support you both personally and professionally!

TKC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply