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DIRECTOR OF OPERATIONS

Saint Simons Island, GA (Hybrid) | Full Time / Exempt | Reports to Principal

FINANCIAL SERVICES EXPERIENCE REQUIRED

This position requires 3+ years of hands-on experience in financial services. Qualifying backgrounds include RIA operations, custodian platforms (Schwab, Fidelity, etc.), broker-dealer or trading environments, or direct support of investment advisors.

Applications without qualifying experience will not be considered.

ABOUT LEGACY

Legacy Financial Advisors is a fee-only fiduciary wealth management firm founded in 1992. We manage over $180M in client assets and have grown more than 50% in the last two years and expect to continue that trajectory.

Our culture is built on flexibility and trust. We were founded in a home office, and remote work is a central part of our culture. We don't micromanage. We are focused on doing quality work, being accountable to each other and clients, and providing exceptional levels of service and support.

ABOUT THE ROLE

We are growing fast and we need someone who can be the operational center of the firm. Not just keeping things running, but making them better. This is the kind of role where you'll answer a client call, fix a process that's been bugging everyone for months, and help leadership stay on track, all in the same day.

You'll work directly with the Principal and leadership team, serve as a trusted point of contact for clients, and build the systems that help the firm scale.

Your time will be split this way:

• 50% client service and wealth management operations

• 30% platform development, systems, and process improvement

• 20% executive support and firm-level coordination

WHAT SUCCESS LOOKS LIKE

• Ensures Leadership is able to focus on strategic planning and business development

• Establish connections with clients so they feel genuinely cared for.

• Mistakes and repetitive tasks are reduced because you built a system to handle it.

• The firm runs better six months from now than it does today, and you're a big reason why.

RESPONSIBILITIES

Client Relationships & Service

• Develop relationships with clients and establish yourself as a primary point of contact.

• Handle service requests: address changes, beneficiary updates, account maintenance, sending documents.

• Proactive outreach: Birthday calls, check-ins, making sure nobody feels forgotten.

• Assist clients with things like going paperless, onboarding to the portal, and initial account setup.

• Prepare and process custodian paperwork (Schwab, Fidelity, or similar).

Platform & Systems Development

• Identify gaps in how the firm operates and build solutions. Ticketing, tracking, coordination tools.

• Maintain CRM (Redtail) and portfolio reporting (Orion) with clean, reliable data.

• Design and improve workflows so the team spends less time on repetitive work.

• Assist with compliance, billing, and operational processes.

Executive & Leadership Support

• Manage leadership's inboxes, calendars, and priorities.

• Keep leadership accountable and organized.

• Coordinate firm-level projects and philanthropic initiatives.

• Serve as a direct report for future operations personnel and advisors

• Partner with leadership to help manage onboarding of new advisor groups

TECHNOLOGY, DATA & AI

We are an AI-forward firm. We use it daily to build systems that provide high-touch service to our clients and improve firm processes.

What we expect:

• Clean, structured data across CRM and reporting systems.

• Real proficiency in Excel. Organizing, reconciling, interpreting.

• Active, compliant daily use of AI tools to improve workflows and client outcomes.

• Understand system integrations and build ideal workflows across platforms.

QUALIFICATIONS

Required

• 3 to 5+ years of financial services experience (RIA, custodian, or broker-dealer).

• Experience handling client accounts, paperwork, and service workflows.

• Strong Excel and data management skills.

• Proficiency with AI productivity tools.

• Comfortable and effective on the phone with clients.

• Proactive problem solver who is able to act without direction.

• High level of discretion and professionalism.

• Able to work independently in a hybrid setup with a secure, private workspace.

• Must live within reasonable driving distance of Saint Simons Island, GA.

• Must be eligible to work in the United States without sponsorship.

Preferred

• Experience supporting financial advisors or investment teams directly.

• Familiarity with Orion, Redtail CRM, or comparable systems.

• Track record of improving workflows or building operational processes.

WHO THIS ROLE IS FOR

Someone who likes people and systems in equal measure. You can have a warm conversation with a client and then go build a better process right after. You notice what's broken and you fix it without being asked.

You're not above any task, but you're not just completing tasks. You're building the infrastructure of a firm that's growing fast and needs someone they can count on.

This is not an entry-level position or a general admin role. This role is deeply integral to how the firm operates and grows.

COMPENSATION

Competitive compensation aligned with experience, with real opportunity for growth as the firm scales and the role expands.

WORK ENVIRONMENT

Primarily remote with regular on-site time for meetings, projects, and coordination. You should live within reasonable driving distance of Saint Simons Island, GA.

Legacy Financial Advisors II, LLC is an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. To apply, please send your resume to info@legacyfallc.com