Director Retention Engagement Jobs (NOW HIRING)

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.

Responsible for providing strategic operational leadership for the American Organization for Nursing Leadership AONL) membership function, overseeing member recruitment, retention, engagement, and customer experience in support of organizational goals and annual membership revenue exceeding $2.2 million. Reporting to the CEO, lead the membership team, manage departmental resources and budgets, and collaborate across the organization to deliver a consistent, high-quality member experience while advancing AONL's strategic priorities.Essential Functions

• Develop and execute membership strategies that support organizational priorities and growth objectives. Lead annual membership recruitment, retention, engagement, and revenue planning.
• Evaluate membership trends, member feedback, and market opportunities to recommend new programs, services, and engagement strategies.
• Establish departmental priorities, goals, and performance measures aligned with AONL's strategic plan. Oversee membership operations, policies, systems, and processes to improve efficiency and member satisfaction.
• Lead AONL's member experience strategy and promote a culture of exceptional customer service. Ensure membership value is integrated across organizational programs, products, events, and communications.
• Use membership data and analytics to monitor performance, evaluate results, and drive continuous improvement.
• Develop and manage the membership department budget and monitor revenue performance. Analyze operational and financial results to identify opportunities and recommend improvements.
• Oversee vendor relationships and ensure effective use of organizational resources.
• Lead, coach, and develop membership staff while fostering accountability, collaboration, and professional growth.
• Partner with senior leaders and cross-functional teams to advance membership priorities and organizational initiatives.
• Build relationships with chapters, volunteers, corporate partners, and other stakeholders to strengthen member engagement.
• Represent AONL externally, as appropriate, and lead special projects that support organizational goals.
• Perform other duties as assigned.

Minimum Qualifications: Education

• Bachelor's Degree Business administration, marketing, communications, healthcare administration, nonprofit management or related field Required

Minimum Qualifications: Work Experience

• 7+ years Progressively responsible experience in membership, association management, customer engagement, marketing or related field Required
• 3+ years People leadership experience Required

Minimum Qualifications: Knowledge, Skills and Abilities

• Experience leading strategic initiatives, managing budgets, and using performance metrics to drive decision-making - Required
• Strong leadership, communication, analytical, and relationship management skills - Required
• Advanced understanding of membership strategy & growth and customer experience/engagement - Required
• Advanced understanding of organizational leadership, people leadership, change leadership, stakeholder relationship management and cross-functional collaboration - Required
• Advanced understanding of financial & budget management, operational excellence, strategic planning, business analytics - Required

Salary Information:

Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.

Salary Range - Minimum:

126000

Salary Range - Midpoint:

158000

Salary Range - Maximum:

190000

We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program. #LI-Hybrid