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Director Retail Operations Jobs in Rochester, NY

Monro

Director of Marketing Operations

Rochester, NY

Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as ...

2020 Companies

HP Retail Sales Representative

Victor, NY · On-site

$17.50/hr

Direct customers by escorting them to displays; assess needs and suggests products to fit those ... Responsible for accurately tracking and communicating all activity to Retail Operations * Ensure ...

Go! Retail Group

Toys"R"Us Key Holder

Victor, NY · On-site

$18/hr

  • Retirement

We are an established retailer with a passion for innovation, operations and community. The parent ... Reset features and promotions as directed * Complete regular housekeeping tasks Opening & Closing ...

Go! Retail Group

Toys"R"Us Key Holder

Victor, NY

$18/hr

  • Retirement

We are an established retailer with a passion for innovation, operations and community. The parent ... Reset features and promotions as directed * Complete regular housekeeping tasks Opening & Closing ...

Byrne Dairy and Deli

Operations Manager

East Rochester, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy ... Supervise others by assigning/directing work, conducting employee evaluations, staff training and ...

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy ... Supervise others by assigning/directing work, conducting employee evaluations, staff training and ...

Byrne Dairy and Deli

Operations Manager

Batavia, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy ... Supervise others by assigning/directing work, conducting employee evaluations, staff training and ...

Byrne Dairy and Deli

Operations Manager

Palmyra, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy ... Supervise others by assigning/directing work, conducting employee evaluations, staff training and ...

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy ... Supervise others by assigning/directing work, conducting employee evaluations, staff training and ...

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy ... Supervise others by assigning/directing work, conducting employee evaluations, staff training and ...

Byrne Dairy and Deli

Operations Manager

Farmington, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy ... Supervise others by assigning/directing work, conducting employee evaluations, staff training and ...

Byrne Dairy and Deli

Operations Manager

Newark, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy ... Supervise others by assigning/directing work, conducting employee evaluations, staff training and ...

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All JobsRetail Operations JobsDirector Retail Operations JobsDirector Retail Operations Jobs in Rochester, NY

Director Retail Operations information

See Rochester, NY salary details

$22.2K

$100.3K

$182.5K

How much do director retail operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director retail operations in Rochester, NY is $100,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $118,400.00 per year, depending on experience, location, and employer.

What does a director of retail operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for setting sales goals, developing strategies to improve store efficiency, managing budgets, and ensuring high levels of customer satisfaction. This role often involves supervising store managers, analyzing market trends, and implementing company policies across multiple locations. Directors of Retail Operations play a key role in driving business growth and maintaining brand consistency.

What are the key skills and qualifications needed to thrive as a director of retail operations?

To thrive as a Director of Retail Operations, you need in-depth knowledge of retail management, inventory control, and business strategy, typically supported by a bachelor’s degree in business or a related field and several years of retail leadership experience. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) platforms, and data analytics tools is essential for optimizing operations. Exceptional leadership, communication, and problem-solving skills help drive team performance and manage change effectively. These competencies are vital for achieving sales targets, ensuring operational efficiency, and maintaining a positive customer experience across multiple retail locations.

What are the main challenges a director of retail operations typically faces when managing multiple store locations?

A Director of Retail Operations often encounters challenges such as maintaining consistent customer experiences, ensuring operational efficiency, and adapting quickly to market trends across various locations. Balancing corporate goals with the unique needs of each store requires strong communication and effective delegation skills. Additionally, overseeing staff training and performance, managing supply chain logistics, and implementing new technologies are common responsibilities that demand strategic planning and problem-solving abilities.

What is the difference between Director Retail Operations vs Retail Store Manager?

AspectDirector Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail management experience often preferred
Work EnvironmentCorporate offices, regional meetings, travel between storesOn-site at individual retail stores
Industry UsageCommon in large retail chains and corporationsCommon in all retail store settings, from small to large chains

The main difference between a Director Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic initiatives, while the Store Manager focuses on daily store operations and staff management. Both roles require retail experience, but the Director position typically demands more leadership and strategic planning skills.

What are popular job titles related to Director Retail Operations jobs in Rochester, NY?

For Director Retail Operations jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Retail Operations jobs in Rochester, NY look for?

The top searched job categories for Director Retail Operations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Retail Operations jobs?

Cities near Rochester, NY with the most Director Retail Operations job openings:

Director Retail Operations jobs near you
Infographic showing various Director Retail Operations job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,260 per year, or $48.2 per hour.

Director of Marketing Operations

Monro

Rochester, NY

Full-time

Re-posted 21 days ago

Monro Auto Service and Tire Centers rating

4.4

Company rating: 4.4 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

357th of 370 rated vehicle maintenance

Job description

Essential Functions: 

Marketing Planning & Campaign Management

  • Lead the end-to-end planning and execution of monthly and seasonal marketing campaigns and promotions across channels (paid media, CRM, web, in-store, etc.)

  • Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership

  • Ensure alignment across marketing, merchandising, operations, finance and external partners

  • Drive consistency and discipline in campaign execution while enabling flexibility where needed

Cross-Functional Coordination & Integration

  • Act as the central integrator across marketing functions to ensure all components of a campaign work together effectively

  • Facilitate communication and coordination between internal teams and external agencies

  • Identify and resolve gaps, dependencies, and risks that could impact delivery or performance

  • Ensure that messaging, offers, and execution are aligned across channels and touchpoints

Project Management & Operational Excellence

  • Establish and manage workflows, timelines, and processes to improve marketing execution and efficiency

  • Lead regular status meetings, track progress, and hold teams accountable to deadlines and deliverables

  • Continuously improve marketing operations processes and ways of working

  • Balance multiple priorities and initiatives in a fast-paced environment

Performance Tracking & Optimization

  • Partner with Marketing leadership and analytics to ensure campaigns are properly measured and performance is understood

  • Support post-campaign reviews to identify learnings and opportunities for improvement

  • Ensure insights are captured and applied to future planning and execution

Flexible Marketing Support 

  • Step in to support or lead specific marketing initiatives as needed based on team priorities and capacity

  • Contribute to tactical planning or channel execution when required

  • Bring a practical, solutions-oriented mindset to solving business and marketing challenges

Monro, Inc. 

Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united as ONE TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.

Destination Monro - Your Career is Here!

Education and Experience:

  • 10+ years of experience in marketing operations, marketing program management, or integrated marketing roles 

  • Demonstrated experience leading complex, multichannel marketing initiatives across internal teams and external partners 

  • Prior experience in retail, automotive services, or multilocation businesses preferred but not required 

  • Experience in people leadership or leading through influence in a matrixed organization preferred

Knowledge & Skills:

  • Strong project management skills with the ability to organize, prioritize, and drive execution across multiple initiatives. Project management certifications such as PMP, CAPM, CSM, or PMI-ACP are a plus but not required.

  • Deep understanding of marketing disciplines and how they work together

  • Strong cross-functional collaboration and stakeholder management skills

  • Comfortable working with creative, analytics, merchandising, operations, finance, IT and leadership teams

  • Ability to identify issues, solve problems, and keep work moving forward

  • Detail-oriented while maintaining a focus on broader business objectives

  • Strong written and verbal communication skills and presentation skills

  • Proactive, adaptable, and comfortable operating in a lean, evolving environment

  • An experienced marketing operator who brings judgment, perspective, and accountability

What Monro Auto Service and Tire Centers employees say

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