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Director Restaurant Operations Jobs in Boston, MA

Chick-fil-A

Restaurant Director

Hanover, MA · On-site

$25/hr

Position Summary The Director is responsible for leading daily restaurant operations while developing leaders, driving operational excellence, and creating a remarkable experience for both guests and ...

Chick-fil-A

Restaurant Director

Hanover, MA · On-site

$25/hr

Position Summary The Director is responsible for leading daily restaurant operations while developing leaders, driving operational excellence, and creating a remarkable experience for both guests and ...

Dividend Restaurant Group

Manager

Boston, MA · On-site

Description Position Summary Assists and supports the General Manager and Assistant General Manager in leading and directing restaurant operations in accordance with the vision and mission of ...

Alma Nove

Restaurant Manager

Hingham, MA · On-site

Supports the GM and AGM in efficient and effective restaurant operations on a day-to-day basis ... In the absence of the GM, the AGM is responsible for managing and directing all aspects required ...

Chick-fil-A

Manager of Operations

Foxboro, MA · On-site

$25 - $35/hr

Preferred * 3+ years Chick-fil-A Director/Senior Level experience strongly preferred. * Experience managing high-volume restaurant operations. * Experience with recruiting, scheduling, labor ...

Chick-fil-A

Manager of Operations

Foxboro, MA · On-site

$25 - $35/hr

Preferred * 3+ years Chick-fil-A Director/Senior Level experience strongly preferred. * Experience managing high-volume restaurant operations. * Experience with recruiting, scheduling, labor ...

Papa Johns Pizza

Director of Operations

Boston, MA · On-site

The Director of Operations drives day-to-day operations of all restaurants in the market / area; trains, coaches, supports managers, plans and sets goals; focuses on in-store problem solving/process ...

Dunkin

Multi-Unit Manager

Westford, MA · On-site

... director of operations and restaurant managers Provides excellent guest service and resolves issues Lead team meetings Deliver training to restaurant managers on a variety of topics including ...

Dunkin

Multi-Unit Manager

Andover, MA

... director of operations and restaurant managers Provides excellent guest service and resolves issues Lead team meetings Deliver training to restaurant managers on a variety of topics including ...

Dunkin

Multi-Unit Manager

Andover, MA · On-site

... director of operations and restaurant managers Provides excellent guest service and resolves issues Lead team meetings Deliver training to restaurant managers on a variety of topics including ...

DRG Employer LLC

Manager

Boston, MA · On-site

Position SummaryAssists and supports the General Manager and Assistant General Manager in leading and directing restaurant operations in accordance with the vision and mission of Dividend Restaurant ...

Dunkin

Multi-Unit Manager

North Billerica, MA

... director of operations and restaurant managers Provides excellent guest service and resolves issues Lead team meetings Deliver training to restaurant managers on a variety of topics including ...

Dunkin

Multi-Unit Manager

Peabody, MA

... director of operations and restaurant managers Provides excellent guest service and resolves issues Lead team meetings Deliver training to restaurant managers on a variety of topics including ...

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All JobsRestaurant Operations JobsDirector Restaurant Operations JobsDirector Restaurant Operations Jobs in Boston, MA

Director Restaurant Operations information

See Boston, MA salary details

$36.9K

$117K

$195K

How much do director restaurant operations jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director restaurant operations in Boston, MA is $116,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $147,200.00 per year, depending on experience, location, and employer.

What does a director restaurant operations do?

A Director of Restaurant Operations oversees the daily operations and strategic direction of multiple restaurant locations within a company or franchise. Their responsibilities include managing budgets, ensuring compliance with health and safety regulations, optimizing operational efficiency, and leading teams to meet sales and profitability targets. They also work on staff training, customer satisfaction, and implementing company policies across all restaurants under their supervision. This role requires strong leadership, organizational, and communication skills, as well as substantial experience in the food service industry.

What are the key skills and qualifications needed to thrive as a director restaurant operations?

To excel as a Director of Restaurant Operations, you need extensive experience in restaurant management, a strong understanding of food safety regulations, and a relevant degree in hospitality or business. Familiarity with POS systems, inventory management software, and financial analysis tools is typically required. Exceptional leadership, strategic thinking, and communication skills help you guide teams and drive operational excellence. These abilities are crucial for optimizing efficiency, ensuring compliance, and achieving profitability across multiple restaurant locations.

What are some of the common challenges faced by a director restaurant operations, and how are they typically addressed?

A Director of Restaurant Operations often faces challenges such as maintaining consistent quality across multiple locations, managing labor costs, and adapting to shifting customer preferences. To address these, directors implement standardized operating procedures, invest in staff training, and use data analytics to monitor performance and spot trends. Regular communication with location managers and fostering a culture of accountability are also key strategies for overcoming these challenges and ensuring operational excellence.

What is the difference between Director Restaurant Operations vs Restaurant General Manager?

AspectDirector Restaurant OperationsRestaurant General Manager
Primary FocusOversees multiple restaurant locations, strategic planning, and overall brand performanceManages daily operations of a single restaurant, staff, and customer service
Required CredentialsExperience in multi-unit management, leadership skills, industry knowledgeExperience in restaurant management, customer service, team leadership
Work EnvironmentCorporate offices, multi-location oversightOn-site at individual restaurant
Scope of ResponsibilityHigh-level strategic decisions, brand growth, financial performanceOperational efficiency, staff management, customer satisfaction

The main difference between a Director Restaurant Operations and a Restaurant General Manager is the scope of responsibility. The Director oversees multiple locations and focuses on strategic growth, while the General Manager manages daily operations of a single restaurant. Both roles require industry experience, but the Director's role is more strategic and broad in scope.

What are the most commonly searched types of Restaurant Operations jobs in Boston, MA?

The most popular types of Restaurant Operations jobs in Boston, MA are:

What cities near Boston, MA are hiring for Director Restaurant Operations jobs?

Cities near Boston, MA with the most Director Restaurant Operations job openings:

Director Restaurant Operations jobs near you
Infographic showing various Director Restaurant Operations job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $116,984 per year, or $56.2 per hour.

Restaurant Operations Specialist

FoodTec Solutions

Needham, MA • Remote

Full-time

Medical, Dental, Vision

Re-posted 7 days ago

Job description

We're Hiring: Restaurant Operations Specialist (Pizza/QSR Expertise)
Location: Remote
Company: FoodTec Solutions
Full-Time | Competitive Compensation | Tech + Restaurant Industry


About Us

At FoodTec Solutions, we build smart technology that powers the next generation of restaurant operations — from order management and delivery integrations to real-time analytics and kitchen automation. Our mission is to help restaurants run faster, smarter, and more profitably.

We're growing fast and looking for an Account Manager / Customer Success Specialist with a restaurant operations background — ideally someone who has worked as a General Manager in pizza or QSR environments — to help our customers succeed with our platform.


The Role: Restaurant Operations Specialist

In this role, you'll be the face of our company to our restaurant partners. You’ll ensure a seamless onboarding experience, provide ongoing support and optimization, and be the trusted advisor that helps operators get the most out of our tools. Your real-world operations experience will help clients trust you — and help us continuously improve.


Key Responsibilities

  • Own and manage customer relationships post-sale, ensuring high satisfaction and retention
  • Understand each client’s operational goals and tailor platform usage to meet their needs
  • Troubleshoot issues and serve as a key liaison between customers and our product/support teams
  • Monitor account health using data and analytics, and proactively identify areas for improvement
  • Provide feedback to internal teams based on customer needs and restaurant workflows
  • Contribute to the development of training content, SOPs, and best practices
  • Advocate for the customer internally and help shape the product roadmap with an operator’s point of view


Ideal Background

  • 3–7+ years of restaurant management experience (General Manager level or higher) in pizza, QSR, or fast casual
  • Deep understanding of day-to-day restaurant operations, labor scheduling, inventory, kitchen workflows, and delivery logistics
  • Experience working with POS systems, KDS, third-party delivery platforms (e.g., DoorDash, Uber Eats), and restaurant apps
  • Strong communication skills — you can speak "operator" and "tech" fluently
  • Comfortable working cross-functionally with tech, sales, support, and training teams
  • Passion for innovation in the restaurant industry and improving the lives of frontline teams


What We Offer

  • Competitive salary + performance-based bonuses
  • Health, dental, and vision insurance
  • Flexible remote/hybrid work options
  • Career growth in a fast-paced tech company reshaping the restaurant industry
  • Work with a mission-driven team of restaurant veterans and tech innovators
  • Direct impact on customer outcomes and product development

Use Your Restaurant Expertise to Shape the Future of Foodservice Tech

If you’ve lived the rush of Friday night pizza service and understand how tech can make or break a shift — we want to hear from you.