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Director Prototype Design Jobs in Delaware (NOW HIRING)

M&T Bank

Service Design Lead (Hybrid)

Wilmington, DE · On-site

$106K - $139K/yr

Experience with conceptualization, ideation, and iterative prototyping, and with employing various ... Team player who is comfortable navigating ambiguity within a self-directed culture * Ability to ...

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Director Prototype Design information

What are some common challenges faced by a Director of Prototype Design when balancing innovation with practical constraints?

A Director of Prototype Design often navigates the challenge of fostering creativity and innovation while ensuring prototypes are feasible within budgetary, technical, and time constraints. Balancing the desire for cutting-edge solutions with the realities of manufacturability and client requirements requires strong communication and prioritization skills. Additionally, this role must align cross-functional teams, including engineering, marketing, and production, to ensure prototypes meet both visionary goals and practical needs. Effective Directors excel at managing stakeholder expectations and iterating quickly based on feedback from both internal teams and clients.

What are the key skills and qualifications needed to thrive as a Director of Prototype Design, and why are they important?

To thrive as a Director of Prototype Design, you need extensive experience in product design, engineering principles, and project management, often backed by a degree in industrial design, engineering, or a related field. Mastery of CAD software, rapid prototyping tools, and familiarity with design validation processes are typically required. Exceptional leadership, creative problem-solving, and strong communication skills set outstanding candidates apart in this role. These skills ensure innovative prototypes are developed efficiently and collaboratively, aligning with business goals and market needs.

What does a Director of Prototype Design do?

A Director of Prototype Design oversees the creation and development of prototypes for new products or systems within an organization. They lead design teams, collaborate with engineers and product managers, and ensure prototypes meet both functional and aesthetic requirements. Their responsibilities include project management, resource allocation, and maintaining quality standards throughout the design process. By guiding the prototyping phase, they help transform concepts into tangible models that can be tested, refined, and eventually brought to market.

What is the difference between Director Prototype Design vs Product Designer?

AspectDirector Prototype DesignProduct Designer
CredentialsTypically requires extensive experience in design and prototyping, often with leadership skillsRequires design education, portfolio, and proficiency in design tools
Work EnvironmentLeads teams, oversees prototype development, collaborates with cross-functional teamsFocuses on designing user interfaces, user experience, and prototypes
Industry UsageUsed in tech, manufacturing, and product development companies for leadership rolesCommon in tech, digital agencies, and startups for hands-on design work

While both roles involve prototyping, the Director Prototype Design typically leads teams and oversees the entire prototype process, whereas the Product Designer focuses on creating and refining user-centered designs and prototypes. The director role emphasizes leadership and strategic oversight, while the product designer is more hands-on with design execution.

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What job categories do people searching Director Prototype Design jobs in Delaware look for? The top searched job categories for Director Prototype Design jobs in Delaware are:
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Director Prototype Design jobs near you
Service Design Lead (Hybrid)

Service Design Lead (Hybrid)

M&T Bank

Wilmington, DE • On-site

$106K - $139K/yr

Full-time

Posted 6 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

71st of 144 rated banks

Job description

Overview:
M&T Bank is seeking a dynamic and highly Service Design Lead to join our integrated Experience & Process Design organization. This team is accountable for shaping and scaling enterprise-wide experience, service, and process design capabilities to deliver cohesive, customer-centered, and operationally sound outcomes across the bank. This is a multidisciplinary team that spans service design, journey design, design strategy, and process engineering, and will operate at the intersection of business, technology, and operations. The team will be responsible for maintaining the standards that allow these practices to scale sustainably across the enterprise and will also be deployed to engagements throughout the enterprise, acting as a thought partner and consultant to business leaders as their teams build and deliver exceptional end-to-end customer experiences.
The ideal candidate is a seasoned design lead who can operate equally well as a trusted advisor and coach to business partners and teams and design executor to support scale of human centered design practices and delivery of measurable business impact in a regulated environment.
Key Responsibilities:
Enterprise Experience & Process Strategy Execution
  • Independently develops and initiates the process/approach to be used by a cross-functional team to understand and define complex problems and develops and implements the solutions to be used to tackle the problem.
  • Complete, and at times oversee, complex research, analysis, design, development efforts throughout the process of problem framing, solutioning and concept development. Engage cross functional colleagues (eg. agility, change management, transformation delivery, business partners, CX partners, user experience research, operations, technology, compliance) to ensure business objective alignment, throughout.
  • Conduct high level scoping and framing activities (ie. high level discovery) of potential future work, assess for and recommend course of action. Develop approach for scoping and planning activities for validated engagement/projects. May oversee team execution.
  • Influence strategic business objectives through highly analytical, human-centered consultation to business partners grounded in thorough understanding and definition of problem space.
  • Evaluate and understand complex interrelationships and effects among enterprise programs, technology, business operations/processes, customers and employees. Anticipate impacts of a problem, approach or solution. Leverage a strong understanding of the business environment and needs within the area of responsibility.
  • Monitor the conditions for team to successfully employ experience methods throughout process of problem identification, solutioning and concept development. Address any issues, escalating when appropriate.

Consultative Partnership & Influence
  • Engage deeply with executives and senior leaders to understand their goals and challenges, co-create solutions, and embed experience and process thinking into their strategies enabling outcome delivery and scaling of practices.
  • Influence decision-making at all levels of the organization through compelling storytelling, data, and clear articulation of trade-offs. Develop, complete and present engagement reports; present project, status or activity-related information to senior management to ensure their awareness of engagement impact and any pertinent roadblocks.
  • Translate insights into pragmatic, actionable recommendations.

Managerial/Supervisory Responsibilities:
  • May coach more junior design team members or peers with developing discipline expertise.

Education and Experience Required:
  • Bachelor's degree in Service Design, Human Computer Interaction, Strategic Design, or similar, and a minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years education and/or relevant work/service design experience
  • Proven expertise in Design Thinking/Human-Centered Design
  • Developing expertise in principles and practices of Change Management and Agility
  • Experience creating service blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals to communicate ideas and designs to different groups of stakeholders
  • Hands-on experience designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs
  • Experience with conceptualization, ideation, and iterative prototyping, and with employing various methods to prototype service concepts such as staging and role-playing approaches
  • Project and people management skills; experience functioning as a project leader as well as an individual contributor
  • Strong ability to mentor and educate others on the value and principles of good experience design
  • Team player who is comfortable navigating ambiguity within a self-directed culture
  • Ability to establish strong working relationships with colleagues, clients, and key stakeholders
  • Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex
  • Proficiency in industry best practices for digital and non-digital products and services

Education and Experience Preferred:
  • Consulting experience
  • Relevant advanced degree or certification
  • Financial services experience
  • Knowledge of change theory and change management practices
  • Knowledge of agile practices and methodologies

Work Model & Office Locations:
This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank's regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:
  • 345 Main Street, Buffalo, NY
  • 115 Federal Street, Boston, MA
  • 1 Light Street, Baltimore, MD
  • 1350 I Street NW, Washington, DC
  • 1100 North Market Street, Wilmington, DE
  • 277 Park Avenue, New York, NY
  • 850 Main Street, Bridgeport, CT
  • 77 Pine Street, Burlington, VT

Anticipated Travel Requirements:
  • Employees in this position should be prepared to travel at least once per month.
  • Travel frequency may fluctuate based on business demands and the nature of assigned projects.
  • Employees located outside the Buffalo market are generally expected to travel more frequently than those already based there

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $113,300.00 - $188,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Wilmington, Delaware, United States of America

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