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Director Program Management Transformation Jobs

Chewy

Associate Director, Program Management

Bellevue, WA · On-site

$149K - $245K/yr

Chewy is looking for an Associate Director, Program Management (Healthcare) to join our Customer Care team in Bellevue, WA. This role will lead Healthcare Programs across Rx, Vet Diet, Chewy Vet Care ...

Walmart

(USA) Director, Program Management

Farmington, AR · On-site

$90K - $180K/yr

The (USA) Director, Program Management provides strategic leadership by aligning business objectives with customer needs to develop and implement effective program strategies. This role oversees ...

Walmart

(USA) Director, Program Management

Bentonville, AR · On-site

$90K - $180K/yr

The (USA) Director, Program Management provides strategic leadership by aligning business objectives with customer needs to develop and implement effective program strategies. This role oversees ...

Walmart

(USA) Director, Program Management

Gravette, AR · On-site

$90K - $180K/yr

The (USA) Director, Program Management provides strategic leadership by aligning business objectives with customer needs to develop and implement effective program strategies. This role oversees ...

Walmart

(USA) Director, Program Management

Johnson, AR · On-site

$90K - $180K/yr

The (USA) Director, Program Management provides strategic leadership by aligning business objectives with customer needs to develop and implement effective program strategies. This role oversees ...

Walmart

(USA) Director, Program Management

Pea Ridge, AR · On-site

$90K - $180K/yr

The (USA) Director, Program Management provides strategic leadership by aligning business objectives with customer needs to develop and implement effective program strategies. This role oversees ...

Walmart

(USA) Director, Program Management

Decatur, AR · On-site

$90K - $180K/yr

The (USA) Director, Program Management provides strategic leadership by aligning business objectives with customer needs to develop and implement effective program strategies. This role oversees ...

Asurion

Senior Director, Program Management

The Senior Director, Program Management will fill a key role within Asurion's Retail organization. This position will be the leading authority responsible for managing a Fortune 20 company ...

Asurion

The Senior Director, Program Management will fill a key role within Asurion's Retail organization. This position will be the leading authority responsible for managing a Fortune 20 company ...

Walmart

(USA) Director, Program Management

Cassville, MO · On-site

$90K - $180K/yr

The (USA) Director, Program Management provides strategic leadership by aligning business objectives with customer needs to develop and implement effective program strategies. This role oversees ...

Flex

Sr Director, Program Management

Austin, TX · On-site

Job Summary To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Sr Director, Global Program Management located in Austin, TX. Reporting to ...

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Director Program Management Transformation information

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How much do director program management transformation jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director program management transformation in the United States is $109,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Director Program Management Transformation jobs?

For Director Program Management Transformation jobs, the most frequently searched job titles are:

Infographic showing various Director Program Management Transformation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $109,055 per year, or $52.4 per hour.

Associate Director, Program Management

Bellevue, WA • On-site

Chewy
Retail • 10K+ employees
Learn more about Chewyexternal

$149K - $245K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

Job description

Job Description:
Our Opportunity:
Chewy is looking for an Associate Director, Program Management (Healthcare) to join our Customer Care team in Bellevue, WA. This role will lead Healthcare Programs across Rx, Vet Diet, Chewy Vet Care (CVC), and CarePlus, supporting one of Chewy's fastest-growing and most strategically important businesses.
Healthcare plays a critical role in customer trust, retention, and cost structure. We are seeking a leader who can partner across Chewy to improve the healthcare customer experience, translating insights into scalable, cross-functional programs that strengthen outcomes while responsibly reducing contact costs.
In this role, you will lead a team of Program Managers and drive enterprise alignment and execution across Customer Service functional areas-including Contact Center Operations, Learning & Development, Product & Tech, and Human Resources-to develop roadmaps and deliverables that enable a best-in-class customer experience.
The ideal candidate is an experienced leader with a track record of driving programs in regulated or multi-stakeholder environments. The right individual will bring strong program management discipline, executive presence, a high sense of urgency, and the ability to advocate for the customer when experience is at risk.
What You'll Do:
  • Lead Healthcare program management efforts across Rx, Vet Diet, Chewy Vet Care, and CarePlus
  • Partner with Business, Product, Operations, and Customer Care leaders to improve key outcomes such as Contact Rate, Cost, and retention
  • Translate customer journey insights into prioritized, scalable cross-functional initiatives
  • Deliver measurable improvements across Healthcare KPIs
  • Collaborate with Customer Service leaders across Operations, Training, Technology, HR, and other functions to ensure alignment on deliverables and timelines
  • Lead the identification and implementation of program management processes and governance mechanisms to support Healthcare initiatives
  • Track key milestones and manage detailed program plans to drive execution, accountability, and Customer Service readiness
  • Communicate program status updates to Customer Care leadership and Healthcare stakeholders
  • Identify areas of risk for poor customer experience and partner with business owners to address and remediate prior to launch
  • Manage interdependencies across Healthcare initiatives to ensure risks and impacts are proactively surfaced
  • Foster collaboration, strategic alignment, and integrated planning across senior stakeholders

What You'll Need:
  • Bachelor's degree in Business Administration, Finance, Operations Management or a related quantitative degree
  • 7+ years of experience in project/program management
  • Ability to engage a cross-functional team towards a desired outcome and to build strong business relationships at all levels and effectively communicate across functional teams
  • PMP or Six Sigma certified
  • Strong change management skills
  • Excellent written and verbal communication
  • Strong leadership, problem solving and analytical skills
  • Ability to perform well with time-sensitive tasks
  • Must have excellent presentation skills including use of common tools such as Microsoft Word, Excel, and PowerPoint (advance level)
  • Position may require travel

The base salary range for this role is $149,000 - $245,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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