Director Program Design Jobs in Phoenix, AZ (NOW HIRING)

POSITION SUMMARY: The Director, Program Management is responsible for supporting the modernization and optimization of our collections operations through the design, implementation and execution of program and project delivery best practices. Working closely with executive leadership, the Digital Operations department, Information Technology, and vendor groups, the Director, Program Management leads the development and deployment of digital products and operational strategies to Republic Services field organization designed to optimize routing, with a focus on safety, customer, and efficiency. These solutions will enable enhanced experiences for our customers and drive greater efficiencies across a network of more than 20,000 Drivers, Logistics Analysts, Supervisors, and Operations Managers. This position supports a core and foundational component of Republic's future-state roadmap and acts as a leader in strategizing, planning, integrating and executing all aspects of our operational technology and process-based solutions.

PRINCIPLE RESPONSIBILITIES:

• Develops and implements enterprise program and project delivery frameworks to optimize our collections operations, with a focus on our customers, and routing safely and efficiently.
• Develops benefit measurement and useful/impactful field operations solutions; aligns with enterprise-wide project delivery best practices as required.
• Supports the strategic development, deployment, maintenance, and on-going evolution of technologies and tools designed to improve operational efficiency..
• Assembles working teams, develops project plans, assigns individual responsibilities, and drives performance and accountability for overall project delivery.
• Oversees the development and implementation of rigorous testing and scalability plans.
• Designs and implements product quality assurance processes, in adherence to accepted best practices, company policies and procedures, measure and report on results.
• Collaborates with varying levels of indirect reports/resources and manages through influence. Uses capabilities to influence customers, stakeholders, and project managers to properly manage divergent expectations.
• Coaches team leads and members on project planning, execution and team collaboration best practices, critical thinking and decision making.
• Works with key business and IT leaders, and vendor managers to support initiatives through implementation, including tracking progress, designing and monitoring key metrics, tracking performance against milestones, and providing issue resolution and change management guidance.
• Defines and socializes creative, high-value and clear product roadmaps based on future-state operating visions and strategies..
• Provides guidance to program/project delivery, product development and ensure alignment with implementation teams.
• Facilitates senior level stakeholder conversations, working through competing priorities to an acceptable resolution.
• Owns oversight of support channels across IT and vendor networks.
• Prepares presentations and effectively communicates operational performance metrics to business executives and other senior leadership teams.

• Interfaces with local operational leaders where appropriate to support field solution needs.
• Designs, solicits input to and prepares cost-benefit analyses to assess solution viability, considering elements such as strategic alignment and continuous improvement opportunities.
• This position will require travel by air, car and/or other modes of transportation in alignment with program needs and demands.
• Performs other job duties as assigned or apparent.

QUALIFICATIONS:

• Minimum of 8 years of experience developing frameworks for and implementing industry standard project delivery methodologies desired (i.e. - Agile, Waterfall, Scrum, Lean, PMBOK, etc.)

• Agile or Traditional project delivery certifications desired (i.e. - PMP, CSM).
• Strong command of change management methodologies.
• Experience deploying and maintaining technology solutions and frontline optimization tools.

• Extensive knowledge of management tools/methods including Project Portfolio Management, Agile/Scrum Management, MS Office, SharePoint, etc.

• Excellent verbal and written communication skills, with the ability to adapt to differing audiences and influence without formal authority.

• Applied understanding of resource-based, enterprise technology support strategies.
• Ability to assess ROI of current and proposed technology solutions.
• Experience effectively establishing and managing vendor relationships.

• Ability to develop a deep understanding of current-state operational processes and envision areas of opportunity to drive maximum product value.

MINIMUM QUALIFICATIONS:

Minimum 8 years of experience leading enterprise level process improvement or technology deployments.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).

Paid Time Off (PTO)

Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services.Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible:We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered:We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron's 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere's World's Most Ethical Companies
• Fortune World's Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global