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Director Process Optimization Jobs in Ocoee, FL (NOW HIRING)

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Director Process Optimization information

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$43.5K

$99.8K

How much do director process optimization jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director process optimization in Ocoee, FL is $95,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $99,400.00 per year, depending on experience, location, and employer.

What does a director of process optimization do?

A Director of Process Optimization is responsible for analyzing and improving business processes within an organization to increase efficiency, reduce costs, and enhance overall performance. They lead teams in identifying bottlenecks, implementing best practices, and leveraging technology to streamline operations. This leadership role often involves cross-departmental collaboration, change management, and strategic planning to ensure that improvements align with business goals. The Director also measures the impact of process changes and continuously seeks opportunities for further optimization.

What are the key skills and qualifications needed to thrive as a director of process optimization?

To excel as a Director of Process Optimization, you need expertise in process improvement methodologies (such as Lean or Six Sigma), strong analytical skills, and a relevant bachelor's or master's degree. Familiarity with process mapping tools, data analytics platforms, and certifications like Six Sigma Black Belt are typically required. Exceptional leadership, strategic thinking, and communication skills help drive cross-functional initiatives and foster stakeholder buy-in. These abilities are vital for successfully identifying inefficiencies, implementing sustainable changes, and achieving organizational efficiency goals.

What are some common challenges faced by a director of process optimization, and how can they be addressed?

A Director of Process Optimization often encounters challenges such as resistance to change from staff, aligning process improvements with business objectives, and managing cross-functional collaboration. Addressing these challenges typically involves clear communication of the benefits of process changes, securing executive buy-in, and fostering a culture of continuous improvement. Additionally, leveraging data-driven insights and establishing strong relationships across departments can help ensure smoother implementation and sustained success.

What job categories do people searching Director Process Optimization jobs in Ocoee, FL look for?

The top searched job categories for Director Process Optimization jobs in Ocoee, FL are:

Director Process Optimization jobs near you
Infographic showing various Director Process Optimization job openings in Ocoee, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $95,704 per year, or $46 per hour.

Director, Commercial Lines

Insurance Office of America

Winter Springs, FL • On-site

Full-time

Medical, Retirement

Posted 14 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Description

Job Description:

Title: Director, Commercial Lines 

Fully Remote: preferred Central Time Zone working hours
Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w/ a large brokerage/agency, active P&C license, and active designation (CPCU and/or CIC strongly preferred)
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role: The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director/VP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model.

Key Responsibilities:

  • Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.

  • Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.

  • Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.

  • Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.

  • Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.

  • Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.

  • Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals.

  • Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.

  • M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization.

  • Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives.

  • Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.

  • Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement.

  • Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization.

  • Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development.

  • Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions.

Ideal Candidate Qualifications:

  • Active Property & Casualty License required

  • CPCU and/or CIC designation (or equivalent)

  • 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency

  • Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization

  • Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives

  • Experience conducting root cause analysis and implementing sustainable process improvements

  • Strong workforce planning, capacity modeling, and resource management experience

  • Experience supporting mergers, acquisitions, and operational integration initiatives

  • Applied EPIC experience strongly preferred

  • Excellent communication, stakeholder management, and change leadership skills

  • Proven ability to influence leaders and drive results in a highly matrixed organization

  • Strong analytical, strategic thinking, and problem-solving capabilities

What We Offer: 

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time 

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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