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Director Process Optimization Jobs in Newark, NJ

Sosemo

Associate Director, SEO & AI Search

Manhattan, NY · On-site

$95K - $120K/yr

The Associate Director, SEO & AI Search is a senior strategic leader responsible for driving client ... Develop and implement scalable processes and templates. * Create operational documentation, SOPs ...

Sosemo

Associate Director, SEO & AI Search

Manhattan, NY · On-site

$95K - $120K/yr

The Associate Director, SEO & AI Search is a senior strategic leader responsible for driving client ... Develop and implement scalable processes and templates. * Create operational documentation, SOPs ...

Brain Labs Digital LTD.

Manager, SEO

Manhattan, NY · On-site

$80 - $100/hr

Senior Director, SEO Estimated Start: September 2026 Location: Hybrid (3 days/week) in New York ... You'll develop and implement, as well as follow guidelines and processes contributing to ideas ...

Unilever

Engineer Foods Processing

Englewood Cliffs, NJ · On-site

$71K - $107K/yr

Lead process design, development, and optimization activities for innovation and renovation ... direct impact on the future of our business. Pay: The pay range for this position is $71,400 to ...

Highwire

Director, Project Manager

New York, NY · Hybrid

$110K - $150K/yr

Director, Project Management The Director of Project Management provides leadership and oversight ... process optimization. Success Factors * Bachelor's degree in Marketing, Business, Operations, or ...

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Director Process Optimization information

See Newark, NJ salary details

$51.8K

$118.7K

How much do director process optimization jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director process optimization in Newark, NJ is $113,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,200.00 and $118,200.00 per year, depending on experience, location, and employer.

What does a director of process optimization do?

A Director of Process Optimization is responsible for analyzing and improving business processes within an organization to increase efficiency, reduce costs, and enhance overall performance. They lead teams in identifying bottlenecks, implementing best practices, and leveraging technology to streamline operations. This leadership role often involves cross-departmental collaboration, change management, and strategic planning to ensure that improvements align with business goals. The Director also measures the impact of process changes and continuously seeks opportunities for further optimization.

What are the key skills and qualifications needed to thrive as a director of process optimization?

To excel as a Director of Process Optimization, you need expertise in process improvement methodologies (such as Lean or Six Sigma), strong analytical skills, and a relevant bachelor's or master's degree. Familiarity with process mapping tools, data analytics platforms, and certifications like Six Sigma Black Belt are typically required. Exceptional leadership, strategic thinking, and communication skills help drive cross-functional initiatives and foster stakeholder buy-in. These abilities are vital for successfully identifying inefficiencies, implementing sustainable changes, and achieving organizational efficiency goals.

What are some common challenges faced by a director of process optimization, and how can they be addressed?

A Director of Process Optimization often encounters challenges such as resistance to change from staff, aligning process improvements with business objectives, and managing cross-functional collaboration. Addressing these challenges typically involves clear communication of the benefits of process changes, securing executive buy-in, and fostering a culture of continuous improvement. Additionally, leveraging data-driven insights and establishing strong relationships across departments can help ensure smoother implementation and sustained success.

What are the most commonly searched types of Process Optimization jobs in Newark, NJ?

The most popular types of Process Optimization jobs in Newark, NJ are:

What job categories do people searching Director Process Optimization jobs in Newark, NJ look for?

The top searched job categories for Director Process Optimization jobs in Newark, NJ are:

What cities near Newark, NJ are hiring for Director Process Optimization jobs?

Cities near Newark, NJ with the most Director Process Optimization job openings:

Director Process Optimization jobs near you
Infographic showing various Director Process Optimization job openings in Newark, NJ as of June 2026, with employment types broken down into 1% As Needed, 46% Full Time, 43% Part Time, 1% Temporary, and 9% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $113,824 per year, or $54.7 per hour.

Senior Process & Performance Optimization Specialist

New York, NY • On-site

EmblemHealth
Insurance Services • 1 - 5K employees
Learn more about EmblemHealthexternal

$68K - $118K/yr

Full-time

Posted 27 days ago

Key responsibilities

  • Drive execution of operational initiatives from intake through completion across various functions.

  • Develop detailed process maps, analyze workflows, and identify inefficiencies to recommend improvements.

  • Partner with stakeholders to implement process changes, validate their effectiveness, and ensure operational readiness.

EmblemHealth rating

9.4

Company rating: 9.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

15th of 315 rated insurance

Job description

Summary of Position
  • Responsible for executing and driving initiatives and ongoing optimization efforts that improve performance across end-to-end Operations, including Claims, Provider Operations, Compliance, Grievance & Appeals, Enrollment & Billing, and Call Center functions with minimal oversight.
  • Acts as a cross-functional execution lead who identifies operational challenges and improvement opportunities through data analysis and stakeholder engagement, translates business needs into structured work efforts, and drives initiatives through completion.
  • Partners with Operations, IT, vendors, offshore teams, and upstream/downstream stakeholders to ensure that process improvements, system enhancements, and workflow changes are effectively implemented, adopted, and deliver measurable operational outcomes.
  • Operates with a high degree of autonomy, managing work efforts from intake through execution while ensuring alignment with business priorities.

Principal Accountabilities
  • Independently drive execution of initiatives and work efforts from intake through completion across Operations
  • Define and structure assigned work efforts, including scope, objectives, milestones, deliverables, risks, and dependencies
  • Develop and maintain detailed execution plans using tools such as Excel, MS Project, Smartsheet, or Agile platforms (Jira/Azure DevOps)
  • Identify and engage appropriate stakeholders across Operations, IT, vendors, offshore teams, and upstream/downstream partners
  • Lead working sessions to align objectives, progress, and issue resolution
  • Proactively identify execution risks, blockers, and gaps; drive resolution through direct engagement and follow-up
  • Ensure clear ownership and accountability for action items and deliverables across stakeholders.
  • Escalate issues with context, data, and recommended solutions to leadership when needed
  • Validate that initiatives are completed with measurable operational impact and aligned to defined success criteria
  • Identify and drive improvements across end-to-end operational workflows spanning multiple business areas.
  • Conduct current-state assessments through stakeholder interviews, workflow walkthroughs, and job shadowing
  • Analyze processes across functional boundaries (e.g., Enrollment → Claims → Appeals → Call Center)
  • Develop detailed process maps including decision points, handoffs, rework loops, and system interactions
  • Quantify inefficiencies using data such as cycle time, backlog, error/rework rates, and productivity metrics
  • Perform root cause analysis across people, process, and technology dimensions.
  • Identify and define improvement opportunities that are practical, scalable, and aligned to business constraints.
  • Evaluate upstream and downstream impacts of proposed changes
  • Drive implementation of process improvements, including stakeholder alignment and operational readiness.
  • Validate effectiveness of changes post-implementation and adjust as needed.
  • Translate operational needs into clearly defined requirements and support successful delivery of system and workflow changes.
  • Gather and synthesize business requirements through structured stakeholder engagement
  • Translate needs into user stories, business requirements, acceptance criteria, and process workflows, ensuring requirements reflect operational realities, dependencies, and success measures.
  • Partner with IT and product teams to refine backlog items and clarify priorities.
  • Develop test scenarios and lead coordination of User Acceptance Testing (UAT)
  • Track defects, ensure resolution, and validate system functionality.
  • Confirm alignment between delivered solutions and intended operational outcomes.
  • Partner with stakeholders to ensure readiness for implementation.
  • Support data-driven decision-making and monitor operational performance and initiative outcomes.
  • Extract, compile, and analyze data across multiple operational areas (Claims, Call Center, Enrollment, etc.).
  • Track key performance indicators, including but not limited to: Inventory and backlog levels, Turnaround times, First-pass yield / accuracy rates, Productivity and utilization metrics.
  • Develop working dashboards, scorecards, and tracking tools using Excel or Power BI.
  • Identify trends, performance gaps, and emerging risks.
  • Provide actionable, data-driven insights and recommendations to stakeholders and leadership.
  • Identify and support implementation of automation and efficiency opportunities across Operations.
  • Identify repetitive, manual, or high-volume processes suitable for automation (RPA, AI-enabled solutions, workflow tools).
  • Document use cases, including current-state effort, expected benefits, and operational impact.
  • Evaluate feasibility and prioritize opportunities based on value and complexity.
  • Participate in testing, validation, and rollout of automated solutions.
  • Monitor early performance and track realization of expected benefits.
  • Identify and address issues impacting performance or adoption.
  • Ensure effective rollout, adoption, and sustainability of process and system changes by developing and executing practical rollout plans aligned with operational workflows and constraints.
  • Create clear and usable documentation, including job aids, process guides, and training materials.
  • Support training sessions, stakeholder walkthroughs, and working sessions.
  • Engage operations teams, vendors, and offshore partners to ensure understanding and readiness.
  • Gather feedback from end users and identify adoption challenges.
  • Identify risks related to change adoption (e.g., workarounds, resistance, knowledge gaps).
  • Drive or recommend corrective actions to ensure sustained adoption and performance.
  • Drive alignment and communication across stakeholders and provide visibility to leadership.
  • Identify and engage relevant stakeholders across Operations, IT, vendors, and partner teams.
  • Facilitate working sessions, discussions, and problem-solving forums.
  • Develop structured materials and presentations for leadership updates.
  • Communicate initiative progress, risks, issues, and outcomes clearly and concisely.
  • Present findings, insights, and recommendations to Director- and SVP-level stakeholders as needed.
  • Ensure alignment across stakeholders on priorities, expectations, and outcomes.

Qualifications
Education, Training, Licenses, Certifications
  • Bachelor's Degree required

Relevant Work Experience, Knowledge, Skills, and Abilities
  • 4-6+ years of relevant experience in healthcare payer operations (Claims strongly preferred) or management consulting with a focus on operational performance improvement required
  • Experience leading or independently executing process improvement initiatives, operational optimization efforts, or system implementations required
  • Experience working across cross-functional teams, including Operations and Technology partners required
  • Demonstrated ability to operate independently, manage multiple work efforts, and drive initiatives to completion with minimal oversight required
  • Strong understanding of end-to-end healthcare operations workflows, including upstream & downstream dependencies required
  • Experience working with vendors and/or offshore teams in an operational or project capacity required
  • Strong analytical and problem-solving skills, including root cause analysis and data interpretation required
  • Proficiency with MS Office (Excel, PowerPoint, MS Project, Teams, Outlook) and process mapping tools (e.g., Visio) required
  • Experience with Agile tools such as Jira or Azure DevOps required
  • Strong written and verbal communication skills, including development of structured presentations and materials for leadership audiences required
  • Experience with automation, AI-enabled solutions, or workflow optimization tools preferred

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