Director Practice Operations Jobs in Boston, MA (NOW HIRING)

The Practice Director at CCRM is responsible for the overall management and development of business operations of the assigned Practice location (“Practice”), in accordance with the Practice’s yearly budget, strategic marketing and operations plans. The Practice Director provides leadership to the Practice’s business operations by ensuring that the Practice has effective and efficient managers and support staff who consistently achieve the Practice’s goals for profitability, growth, competitiveness and reputation. In addition, the Practice Administrator will be the primary business liaison between Practice and its corporate partner, CCRM Management Company. Specific areas of oversight include, but are not limited to, Human Resources; Accounting (billing, collections, and physician metrics); Marketing and Public Relations; clinical quality assurance and improvement; ongoing improvement in patient experience; and overall Growth of the Practice.

CCRM is an industry leading pioneer in fertility science, research and advancement, offering access to national network of award-winning physicians, a full suite of fertility services, innovation technology and cutting edge labs. CCRM is currently comprised of eleven locations spanning the U.S. and Canada with growth planned for continued network development on a domestic and international basis.

ESSENTIAL FUNCTIONS:

• Implement financial policies and procedures and other internal controls to provide for the administration and safeguard of Practice’s assets.
• Ensure that the Practice’s operations are managed in accordance with Practice policy, meet appropriate ethical and professional standards, and function in accordance with all applicable statutes and regulations.
• Assist Partners in developing and implementing the Practice’s strategic long-and short range strategic plans and business plan.
• Develop and implement operational guidelines, policies and procedures that support and advance the Practice’s goals and objectives for growth, profitability, competitiveness, reputation, and superior outcomes.
• Develop and implement quantitative and qualitative assessments of operations that identify strengths and weaknesses in a timely manner and that provide the Practice with the capability of responding to market pressures in a proactive manner.
• Ensure the Practice’s operations have the capability for appropriate forecasting of financial and growth outcomes.
• Provide for preparation of annual operation and capital budgets and ensure the Practice’s operations have appropriate resources for timely billing and collection of all services.
• Represent the Practice and coordinate affairs with Practice’s target customers - physician partners, outside legal counsel, insurance carriers, and other professional and community groups.
• Oversee and participate in new physician practice development.
• Guide and participate in the sales and marketing efforts to support long and short range strategic plans.
• Develop and negotiate contracts with major vendors.
• Assist, support and manage, as required, efforts to ensure that the Practice operates in full and complete compliance with all applicable Federal, State and Local laws and regulations.
• Oversee, as required, the recruitment, selection, retention, training and supervision of all personnel to ensure the delivery of the highest quality service, to maximize profits, and to minimize turnover.
• Provide the overall leadership to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions.
• Establish and maintain an internal communication climate and network that assures open, accurate, timely, and two-way exchange of information, ideas and concerns. Assure that all associates are accountable and responsible for results and are recognized for their achievements.
• Serve as the primary business liaison between Practice and its corporate partner, CCRM Management Company.
• Protect operations by keeping all proprietary information confidential.
• Maintain employee confidence and protect employee privacy as required by law.
• Responsible for the implementation and maintenance of accounting systems for the control of Practice assets and the preparation of complete and accurate financial information/records.
• Responsible for operating and financial reporting and budgeting to CCRM Management Company.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
• Participate in professional societies.
• Attend and/or facilitate in-service training as required.
• Other duties and special projects, as assigned.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in a healthcare-related field. Professional development courses in health care management.
• At least 5 years’ experience in senior positions in health care services industry with a superior record of growth and profitability.
• Well rounded general management experience including full P&L responsibility with a successful record of achievement.
• Proven track record in developing high performing management teams.
• Knowledge and experience in medical reimbursement, internal auditing, budgeting, financial analysis, managed care contracts, management information systems.
• Excellent leadership skills, combining integrity and trust with the ability to inspire and motivate talented and ambitious professionals.
• Superior communication skills that generate confidence, provide direction, and foster a “can do” attitude among staff at all levels. Good negotiator.
• Ability to assess problems quickly, take action decisively and achieve positive results consistently.
• Confident and steady under pressure, with an ability to maintain an appropriate balance between delegating and taking charge.
• Ability to manage in a complex environment involving multiple departments with each one’s policy and regulatory requirements.
• Sound judgment with a balance of analytic and intuitive skills.
• Strong motivation to carryout Practice objectives and build a successful organization.

WORK ENVIRONMENT

Physical Requirements:

• Must be able to drive a car. Additional travel required.
• Sitting for long periods of time; minimum standing, and stooping. Grasping and feeling are necessary body movements.
• Sensory requirements of speech, touch, vision, and hearing to normal range, with or without correction.
• Requires manual and finger dexterity and eye-hand coordination for easy and skillful use of hands when filing, using the telephone, computer, and other office equipment.

Mental Requirements:

• Must have the ability to work successfully under stressful conditions, and must be capable of adapting to varying workloads and work assignments on a frequent basis.
• Must have the ability to make sound, independent judgments based on medical reimbursement protocols, and also be able to collaborate with other multidisciplinary team members in an appropriate fashion.
• Must have the ability to comprehend and perform oral and written instructions and procedures.
• Must have effective reading and comprehension skills.
• Must have strong communication skills, written and verbal to interact with people of all professional and social levels.
• Must have superior math skills to perform essential functions.

Environmental Conditions:

• Will work in an inside environment with temperature control.
• Some electrical hazards working with equipment. Some examples of equipment used are computer terminal, calculator, copy machine, fax machine, and telephone.
• Overtime will be required.
• Work routines/schedules are occasionally subject to change on short notice.

CCRM recognizes the value of benefits to employees and their families. We strive to support our employees by offering a competitive benefit package comprised of a variety of different plan options, all of which represent a hidden value of additional income to our employees. CCRM’s group benefits are available to eligible full-time employees and their immediate families.

• Paid Time Off
• 401K Matching
• Medical, Vision, Dental
• Short Term Disability
• Basic and Supplement Life Insurance
• Employee Assistance Program

EQUAL EMPLOYMENT/ANTI-DISCRIMINATION

CCRM is an equal opportunity employer and does not discriminate on the basis of Race, Color, Religion, Creed, National Origin, Ancestry, Sex, Pregnancy, Age, Sexual Orientation (including transgender status), Physical or Mental Disability, Marriage to a Co-Worker, or for anyone engaging in Protected Activity (opposing a discriminatory practice or participating in an employment discrimination proceeding). Additionally, this employer does not tolerate any employees engaging in discriminatory behavior based on any of the aforementioned protected classes.

PRE-EMPLOYMENT REQUIREMENTS

All offers of employment by this employer are conditional upon the incumbent’s successful completion of pre-employment screenings, including a criminal background check, drug screen, educational and prior employment verification, professional reference checks, and verification of the incumbent’s eligibility and authorization to work in the United States.

This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.